business process automation

The digital transformation of enterprise IT landscapes is reaching a critical inflection point. As organizations grapple with the spiraling costs and complexities of legacy environments, the need for streamlined, secure, and future-proofed modernization is more urgent than ever. In this...

The rapid transformation of customer support through artificial intelligence continues to redefine how service agents and organizations approach case management, particularly within the Microsoft Dynamics 365 Customer Service ecosystem. As of the most recent updates, Microsoft has implemented an...

In modern organizations, as project complexity and scale increase, employees consistently report that repetitive, mundane tasks become a significant drain on productivity and morale. Microsoft Digital, the IT organization within Microsoft, has attempted to address this age-old problem through a...

Below is an in-depth look at eight free automation tools that can transform the way you work with Windows. If you’re tired of repetitive tasks and inefficient workflows, these tools may be just what you need to reclaim your time and boost productivity. 8 Essential Free Automation Tools to...

As artificial intelligence sweeps through every corner of the enterprise, companies are confronting the question not just of when—but how—AI can be meaningfully woven into day-to-day business operations. In the latest episode of the AI Agent & Copilot Podcast, the spotlights turn toward this...

If you’ve ever found yourself at the intersection of AI, cloudy ambitions, and giddy automation sales pitches, the latest integration between UiPath and Microsoft Copilot Studio might sound like the rare unicorn that actually delivers. In the most recent episode of the “AI Copilot Podcast,” Tom...

When your coffee machine is quieter than your IT department at 7 a.m., you know you’re living in the age of automation. And if you haven’t heard the latest murmurings from Redmond, let’s just say Microsoft is serving up far more than silent lobbies and vanilla chatbots: the company's Copilot...

Change comes for us all, but for some, it’s less a specter and more a strategic partner. For Long View, an organization defined by its namesake ability to foresee, anticipate, and prepare for what’s next, stagnancy was never on the table. The true test of a company’s mettle, though, is the...

Microsoft’s Copilot Studio has just taken a monumental leap forward with the introduction of its “Computer Use” skill, enabling AI agents to interact with desktop apps and websites just like a human operator—no APIs required. Here’s what Windows power users and IT professionals need to know to...

Introducing Next-Gen UI Automation: Microsoft Copilot Studio Unlocks Computer Use for Agents In the rapidly shifting world of artificial intelligence, Microsoft has consistently been at the vanguard, delivering tools that redefine how organizations solve complex business challenges. Today...