Imagine a world where your organization's contact center no longer juggles multiple IVR bots for various languages or requires customers to navigate countless phone lines to connect with help in their preferred language. Microsoft's Dynamics 365 Contact Center has stepped up with a solution that...
Are you ready to elevate your productivity game? Microsoft has ushered in a new age of artificial intelligence with its innovative Copilot Agents, a feature that’s poised to redefine how teams operate and collaborate in the digital workplace. Introduced at the much-anticipated Microsoft Ignite...
The recent Microsoft Ignite 2024 event has set the stage for a groundbreaking evolution in how businesses interact with AI, especially through Microsoft 365 Copilot. Gone are the days of experimenting with rudimentary chatbots; Microsoft is streamlining its focus on agentic AI, leveraging...
The tech world is all abuzz following Microsoft Ignite 2024, where several pivotal advancements in Azure AI were announced, promising to reshape how businesses leverage artificial intelligence. From autonomous agents to improved governance frameworks, these innovations are not just for the...
In a groundbreaking announcement at the Ignite 2024 conference, Microsoft has introduced exciting new autonomous agent capabilities within Copilot Studio, with public preview set to kick off next month. This development promises to further enhance the productivity tools available within...