copilot studio

Microsoft’s Dynamics 365 Contact Center is bringing richer conversations to customer service: admins can now design rich media templates that work across the live chat widget and WhatsApp, agents can preview and customize those templates at send time, and Copilot Studio can reuse the same...

Community Summit North America opened its 2025 program with a forceful, people‑first message: AI isn’t merely a set of new tools to bolt onto existing systems — it’s a cultural and operational inflection point that community organizers, partners, and Microsoft product leaders now say must be...

Title: AD Ports’ agent army — how Azure AI Foundry and Copilot Studio are being used to reshape shipping, logistics and the modern port Byline: [Your Name], WindowsForum.com Lead AD Ports Group has quietly embarked on one of the more ambitious enterprise‑AI programs in logistics: a company‑wide...

Microsoft’s Copilot has taken a decisive step from single‑vendor convenience to deliberate multi‑model choice: Anthropic’s Claude models are now selectable inside Microsoft 365 Copilot and Copilot Studio, letting organizations route Researcher sessions and custom agents to Claude Sonnet 4 and...

Microsoft’s latest update to Windows 11 marks a deliberate pivot: the operating system is being reframed as an AI-first platform, with Copilot graduating from a sidebar chatbot to a multimodal, permissioned assistant that can listen, see, and — under controlled conditions — act on your behalf...

Sunrise Technologies has deployed a production AI agent called Sales Order Assistant for Jaipur Living, embedding a Copilot‑style assistant into Microsoft Teams that surfaces order and shipment information from Dynamics 365 — a narrowly scoped, in‑flow automation designed to reduce repetitive...

Sunrise Technologies has rolled out a production AI agent, named Sales Order Assistant, for Jaipur Living — an in‑house Copilot agent built and deployed with Microsoft Copilot Studio that surfaces order queries inside Microsoft Teams and is designed to sit on top of Jaipur Living’s Dynamics 365...

Microsoft’s September update for Copilot Studio pushes the platform from “authoring copilots” toward a full enterprise-grade agent runtime — adding UI automation, richer channel deployment, testing tools, code execution, lifecycle tooling, and tighter admin controls that together make Copilot...

Many organisations have tried Microsoft Copilot or ChatGPT for quick answers and drafting, but the real productivity leap comes when you build custom AI assistants that understand your company’s knowledge, act on business processes, and give teams instant, plain‑language answers — not just...

LSEG and Microsoft have moved beyond co‑development headlines to deliver practical plumbing for “agentic” AI in finance: an LSEG‑managed Model Context Protocol (MCP) server will expose licensed LSEG datasets and deterministic analytics into Microsoft Copilot Studio so agents built there can be...

Microsoft’s message in London was blunt and strategic: AI is not an optional add‑on to customer experience any more — it’s becoming the operating layer that routes, reasons and acts on behalf of employees and customers alike. This is a shift from “smart features” to an agent‑led enterprise...

LSEG and Microsoft have moved from partnership headlines to practical plumbing: the two companies announced a concrete integration that will make LSEG’s licensed financial datasets directly available to AI agents built in Microsoft Copilot Studio — via an LSEG-managed Model Context Protocol...

LSEG and Microsoft have announced a major expansion of their multi‑year strategic partnership that will let financial firms build agentic AI inside Microsoft’s Copilot Studio using LSEG‑licensed data served through an LSEG‑managed Model Context Protocol (MCP) server — a move that promises...

LSEG and Microsoft have taken their multi‑year strategic partnership a decisive step further by opening LSEG‑licensed financial data to agentic AI built inside Microsoft Copilot Studio, using an LSEG‑managed Model Context Protocol (MCP) server to deliver secure, low‑latency access to market data...

Dayforce’s announcement that it is embedding custom AI agents into everyday HR, payroll, and operations workflows — built on Microsoft’s Copilot Studio and the wider Microsoft technology stack — marks a clear pivot toward agent-driven enterprise HR systems that promise both tangible efficiency...

SCSK’s rapid pivot from pilot to productization with Microsoft 365 Copilot—boosting license coverage from roughly 3,000 to 7,000 seats, building three specialized Copilot Agents in about three months, and positioning those agents as an external service offering—is a clear signal that enterprise...

Microsoft Copilot Studio is Microsoft’s low‑code, enterprise‑grade studio for building, customizing, and operating AI‑powered copilots — conversational agents that can read your data, run workflows, and take actions across Microsoft 365, the Power Platform, Azure, and external systems. It’s the...

Microsoft’s internal rollout of the Licensing Navigator — an AI agent built on Azure AI Services and authored in Microsoft Copilot Studio — is a striking demonstration of how enterprise AI can turn slow, specialist-led tasks into near-instant, context‑aware guidance for employees. According to...

Dayforce’s move to embed Microsoft’s Copilot tooling and the Model Context Protocol (MCP) into its single‑platform Human Capital Management (HCM) system marks a decisive inflection point for how HR, payroll, and operations teams will use agent-driven automation — promising tighter Microsoft...

Dayforce’s announcement that it is deepening its collaboration with Microsoft marks a consequential moment for enterprise HCM: AI agents, Copilot Studio connectivity, and Model Context Protocol (MCP) integration are being folded directly into Dayforce’s single, unified people platform — a move...