customer engagement

The financial advice sector is at a pivotal moment in its technological evolution. Across the UK, Independent Financial Advisers (IFAs) are witnessing the impact artificial intelligence is having—not as some vague notion of future promise, but as immediate, practical advantage. For those at the...

Artificial intelligence isn't just for enterprises with big budgets and sprawling IT departments anymore—Microsoft 365 Copilot is leveling the playing field for small and medium-sized businesses (SMBs). If you think AI is some far-off futuristic tech, think again. Businesses of all sizes (yes...

A major shift is underway in the corporate marketing landscape as Adobe, the tech stalwart known for its creative and digital experience solutions, has appointed Omnicom as its worldwide agency of record. This significant partnership is poised to reshape how Adobe markets its powerful suite of...

Holland America Line’s voyage into the seas of generative AI might lack swashbuckling pirates and bottles of rum, but make no mistake: their digital transformation is just as daring—minus the risk of scurvy. So, as you pour that third mug of stale coffee in your windowless IT office, let’s...

In the ever-evolving world of technology, partnerships between global tech giants are the lynchpins driving innovation. One such alliance has just leveled up the game. HCLTech and Microsoft have announced an expanded partnership aimed at reshaping the customer service experience in contact...

Barely a few years ago, artificial intelligence was the stuff of science fiction and Silicon Valley hype men. Fast-forward to today and AI is already busy scheduling your meetings, writing the first draft of your marketing copy, and possibly making smarter investment decisions than you do after...

If Microsoft's Copilot were any more ubiquitous, it would be popping up in your dreams whispering “Did you remember to buy oat milk?” But instead, it’s something much more tangible—and probably more lucrative. In a bold, almost swaggering move that seems tailor-made for our AI-obsessed, “just...

Five years might not seem like a long time in the grand scheme of human history, but in technology, it’s a lifetime. Imagine making a deal with Microsoft—a company so entrenched in our digital reality it’s probably running inside your coffee maker—to drive your brand into the future of...

How Kenvue is Revolutionizing Digital Operations: The Game-Changing Microsoft Partnership Introduction: A New Age for Consumer Healthcare In the dynamic intersection between technology and consumer healthcare, few initiatives have generated as much industry buzz as the collaboration between...

Kenvue, the consumer health company spun off from Johnson & Johnson, has embarked on a significant five-year partnership with Microsoft. This collaboration is set to revolutionize Kenvue's operations by integrating advanced digital technologies, thereby enhancing efficiency and fostering...

Kenvue Inc., the renowned producer of consumer health products such as Tylenol®, Neutrogena®, and Listerine®, has embarked on a transformative five-year partnership with Microsoft. This collaboration is set to revolutionize Kenvue's digital operations by integrating advanced Artificial...

In an era where seamless communication is paramount, TrueDialog has taken a significant leap by integrating its enterprise-grade SMS solutions directly into the Microsoft 365 suite. This strategic move embeds robust messaging capabilities within familiar applications like Microsoft Teams and...

Introduction In a strategic move set to propel cloud optimization to new heights, CloudKeeper has announced the appointment of Kenneth Ziegler as Senior Advisor and Board Member. This significant development underscores CloudKeeper’s commitment to driving growth in the competitive cloud services...

In a bold declaration that merges cutting-edge AI with streamlined customer engagement, Microsoft has been recognized as a Leader in The Forrester Wave™: Customer Relationship Management, Q1 2025. This accolade sheds light on the evolution of customer relationship management and confirms that...

Anywhere365 is turning heads by integrating Microsoft’s groundbreaking Teams Phone Extensibility into its renowned contact centre platform. This latest innovation, powered by Azure Communication Services, is set to deliver advanced AI capabilities, streamlined call automation, and powerful...

Microsoft Teams is rolling out a game-changing live chat feature built specifically to boost small business customer interactions. This update, introduced for Microsoft 365 Business Basic, Business Standard, and Business Premium subscribers, allows companies to integrate a live chat widget on...

AI transformation isn’t just a futuristic concept—it’s rapidly reshaping the business landscape today. More than ever, organizations are tapping into the power of Microsoft AI to drive measurable outcomes, reduce manual burdens, and foster innovation. Let’s break down the four real business...

How Real-World Businesses Are Transforming with AI Artificial intelligence is no longer a futuristic luxury—it’s an essential driver of efficiency, innovation, and growth across industries. Microsoft is at the forefront of this transformation, and its latest blog post, featuring more than 140...

GenAI-Powered Customer Engagement: Transforming Telecom with Amdocs and Microsoft As the telecom industry evolves, Communication Service Providers (CSPs) are under mounting pressure to modernize legacy systems and deliver personalized, efficient customer experiences. In the "agentic" era—where...

Microsoft is making waves in the digital transformation arena, unveiling a vast deployment of thousands of internal and external AI agents. With this bold move, the tech giant is reshaping both customer experiences and internal business operations, pushing the boundaries of how artificial...