customer engagement

In a significant move to accelerate artificial intelligence (AI) adoption across the Middle East, North Africa, and Turkey (MENAT) region, e& enterprise, the digital transformation arm of global technology conglomerate e&, has expanded its strategic partnership with Microsoft. This collaboration...

Infobip, a global leader in omnichannel communication solutions, has recently introduced CXOP, an advanced AI-powered platform designed to revolutionize customer interactions. This innovative solution aims to enhance the quality and efficiency of customer conversations by integrating artificial...

As businesses sprint toward digital transformation, the power of artificial intelligence is rapidly shifting from abstract promise to real-world imperative. Few areas feel this shift more keenly than customer experience (CX), where the battleground has moved beyond static chatbots and rigid...

Customer engagement is undergoing a seismic transformation, pushed forward by a wave of artificial intelligence innovations that are reshaping how businesses interact with users. Nowhere is this more evident than in the recent announcement of a strategic partnership between Twilio and...

In a business world defined by rapid digital transformation and permanently elevated customer expectations, the announcement of Infobip’s Conversational Experience Orchestration Platform (CXOP) signals an ambitious leap into the future of customer engagement. While artificial intelligence (AI)...

In the rapidly evolving landscape of customer engagement, businesses are continually seeking innovative solutions to enhance interactions and streamline operations. Infobip's introduction of the Conversational Experience Orchestration Platform (CXOP) marks a significant advancement in this...

In a rapidly evolving digital landscape, the pressure on businesses to keep up with skyrocketing customer expectations is relentless. Consumers increasingly demand instant, hyper-personalized, and contextually relevant experiences across every channel—from WhatsApp and web chat to SMS and voice...

Barclays Bank’s recent announcement to roll out Microsoft 365 Copilot to 100,000 colleagues worldwide marks a defining moment in the integration of generative AI within enterprise environments—particularly in the financial sector. This collaboration between Barclays and Microsoft, two stalwarts...

Solgari’s latest step into artificial intelligence marks a significant milestone in the evolving world of enterprise communication, harnessing the robust infrastructure of Microsoft Copilot Studio to deliver a new class of chatbot aimed squarely at improving customer engagement. This development...

The dizzying ascent of artificial intelligence automation in the enterprise sector is embodied today by a handful of tech behemoths deploying enterprise-grade chatbots across the globe. These AI-powered conversational agents are turbocharging productivity, accelerating customer engagement, and...

The fractured digital media landscape today poses one of the greatest challenges—and, paradoxically, one of the greatest opportunities—for marketers and agencies striving to reach and engage audiences. As screen time soars and consumers scatter across countless platforms, connecting with the...

Twilio’s announcement of a multi-year strategic partnership with Microsoft signals a pivotal moment in the race to mainstream conversational AI for enterprise customer engagement. The collaboration, revealed at Twilio SIGNAL in San Francisco, promises to unlock the potential of over 10 million...

The seamless integration of artificial intelligence and cloud computing has opened a new frontier in digital human experiences. Recent advancements in avatar technologies are marked by profound shifts in scalability, security, and ethical responsibility—qualities particularly apparent in the...

Seamless integration of data-driven intelligence into daily workflows is becoming the new standard for high-performing organizations. In this context, Gong’s recently announced strategic partnership with Microsoft signals a significant evolution in the landscape of revenue team productivity and...

Twilio and Microsoft have announced a new technology alliance that’s poised to bring generative AI capabilities into the center stage of customer engagement. This partnership, confirmed by both firms in their respective company press channels and subsequently covered by Investing.com Nigeria and...

Twilio’s latest strategic move, revealed at the SIGNAL annual event in San Francisco, marks a pivotal moment in the evolution of AI-powered customer conversations. In a bold partnership with Microsoft, Twilio aims to fast-track the adoption of conversational AI, promising to transform the depth...

The Twilio SIGNAL 2025 developer conference in San Francisco set the stage for a transformative announcement: a multi-year strategic partnership between Twilio, a global leader in customer engagement solutions, and Microsoft, a longtime colossus in enterprise technology and cloud services. As...

In a major move that has sent ripples through the tech industry, Microsoft this week laid off more than 6,000 employees—roughly 3% of its total workforce—before swiftly announcing expanded partnerships with leading AI and communications platforms. This seemingly contradictory dual announcement...

In a stunning juxtaposition of corporate maneuvering and technological ambition, Microsoft’s recent announcement of massive layoffs across its global workforce has been swiftly followed by aggressive moves in artificial intelligence partnerships. The company’s decision to cut more than 6,000...

In a move that signals the brisk acceleration of conversational AI adoption across enterprise landscapes, Twilio has announced a multi-year strategic partnership with Microsoft, unveiled prominently at the recent Twilio SIGNAL event in San Francisco. This alliance aims to blend Twilio’s robust...