customer engagement

Twilio's SIGNAL 2025 conference has unveiled a suite of advancements poised to redefine customer engagement through artificial intelligence (AI) and strategic collaboration. Central to these announcements is the introduction of a next-generation customer engagement platform and a strategic...

The digital transformation journey for many retail, manufacturing, and distribution companies has taken a bold new step forward with the launch of Sunrise Technologies’ AI assessment for Dynamics 365 and Copilot. As organizations worldwide seek to harness technological advances to remain agile...

South Africa's digital advertising landscape is undergoing a transformative shift, driven by rapid technological advancements and evolving consumer behaviors. As the market is projected to reach $816 million by 2026, brands are compelled to adapt to these changes to maintain relevance and...

In every corner of the modern industrial landscape, response time isn’t just a metric—it’s a defining facet of a company’s value to its customers. For global leaders like Intralox, whose highly specialized products serve myriad industries and require deep technical acumen, the stakes for...

The unveiling of PLDT Inc.’s next-generation Customer Engagement Platform, a powerful collaboration with Amdocs and Microsoft, signals a pivotal moment in the ongoing digital transformation within the telecommunications sector. For both industry insiders and everyday subscribers, this...

Amid growing demand for seamless digital experiences, the telecommunications sector faces pressure to innovate and meet rising consumer expectations. In this landscape, the recent collaboration between Philippine Long Distance Telephone Company (PLDT), Amdocs, and Microsoft signals both a...

BigCommerce’s latest move to supercharge its merchant experience with Vortex IQ’s Agentic AI platform marks a dramatic turning point for the open SaaS ecommerce market. Following a series of strategic wins—including selection for Microsoft’s UK GenAI Accelerator and the successful debut of its...

The strategic partnership between Kore.ai—a well-established name in enterprise conversational and generative AI—and Microsoft marks a pivotal moment in the ongoing push to make artificial intelligence (AI) not just accessible, but seamlessly integrated into the everyday workflow of global...

Mastercard has recently introduced "Shopping Muse," an AI-powered shopping assistant developed by its subsidiary, Dynamic Yield. This innovative tool is designed to enhance the online shopping experience by providing personalized product recommendations through natural language interactions...

In today’s era of relentless digital acceleration, data has become not just a resource, but the very foundation upon which successful organizations build innovation, resilience, and growth. Across every vertical—from sports entertainment to global manufacturing—businesses are discovering that...

SYNQ Technology has unveiled a suite of AI-powered voice solutions designed to revolutionize in-store communications for retailers. By integrating Microsoft Azure AI services, SYNQ aims to transform traditional analog radios into intelligent devices, enhancing operational efficiency and customer...

Here’s a summary of the article “Microsoft Powers Pegasus Airlines’ AI Future” from FTN News: Pegasus Airlines’ AI Transformation Microsoft Partnership: Pegasus Airlines partnered with Microsoft to lead an AI transformation using Azure AI Services, aiming to boost satisfaction for both...

Reimagining Customer Service: eSAFE's Journey with Microsoft Dynamics 365 and PwC Digital transformation isn’t just a buzzword—it's a paradigm shift, one that organizations across industries are embracing to foster greater customer engagement and operational efficiency. eSAFE’s strategic move to...

The automotive repair industry, long characterized by its expert mechanics and hands-on service, is on the cusp of one of its most significant transformations in decades. This change is not driven solely by new hardware or a more efficient workflow—though both remain fundamental. Instead, the...

Agentic AI is rapidly emerging as a transformative force in the business landscape, reshaping the way organizations approach productivity, customer engagement, and operational efficiency. As digital transformation becomes a strategic imperative for companies across industries, the integration of...

The financial advice sector is at a pivotal moment in its technological evolution. Across the UK, Independent Financial Advisers (IFAs) are witnessing the impact artificial intelligence is having—not as some vague notion of future promise, but as immediate, practical advantage. For those at the...

Artificial intelligence isn't just for enterprises with big budgets and sprawling IT departments anymore—Microsoft 365 Copilot is leveling the playing field for small and medium-sized businesses (SMBs). If you think AI is some far-off futuristic tech, think again. Businesses of all sizes (yes...

A major shift is underway in the corporate marketing landscape as Adobe, the tech stalwart known for its creative and digital experience solutions, has appointed Omnicom as its worldwide agency of record. This significant partnership is poised to reshape how Adobe markets its powerful suite of...

Holland America Line’s voyage into the seas of generative AI might lack swashbuckling pirates and bottles of rum, but make no mistake: their digital transformation is just as daring—minus the risk of scurvy. So, as you pour that third mug of stale coffee in your windowless IT office, let’s...

In the ever-evolving world of technology, partnerships between global tech giants are the lynchpins driving innovation. One such alliance has just leveled up the game. HCLTech and Microsoft have announced an expanded partnership aimed at reshaping the customer service experience in contact...