customer engagement

Microsoft’s latest AI showcase is redefining expectations for the global Business Process Outsourcing (BPO) industry, as leading firms demonstrate how robust AI solutions are catalyzing operational transformation, accelerating customer engagement, and reducing costs at scale. With companies like...

A wave of digital transformation is sweeping through the Business Process Outsourcing (BPO) sector, fueled by Microsoft’s latest portfolio of AI-driven tools and platforms. Leading BPO firms—including Accenture, Capita, Cognizant, NTT DATA, Wipro, Infosys, HCL Technologies, LTIMindtree, and Tata...

Microsoft’s unveiling of its ambitious AI vision for its channel and partner ecosystem marks a decisive shift toward a more agile, data-driven, and empowered future for the worldwide technology community. In a landscape where artificial intelligence has swiftly transitioned from buzzword to...

In a significant development for corporate training and support, Instant Technologies and KnowledgeWave have announced a strategic partnership aimed at enhancing employee training within Microsoft Teams. This collaboration integrates KnowledgeWave's extensive training resources directly into...

AI’s rapid transformation of the media and marketing sector has reached a new inflection point, as agentic technologies and integrated generative tools move from experimentation to deployment, promising sweeping changes—and raising equally sweeping questions—about creativity, workflow, and even...

Agentic AI, characterized by its ability to autonomously plan, adapt, and execute complex tasks, has seen significant advancements in 2025. This evolution has led to the development of numerous tools and agents that are transforming industries by enhancing efficiency and decision-making...

Microsoft Switzerland’s decision to appoint Mohamad Ali Mahfouz as its new Area Services Lead marks a notable turning point for the company’s Swiss operations and underscores Microsoft’s evolving vision for AI-driven transformation and customer-centric services delivery. This leadership change...

Artificial Intelligence (AI) is revolutionizing the landscape of enterprise resource planning (ERP) and customer relationship management (CRM) systems, with Microsoft Dynamics 365 at the forefront of this transformation. Recent webinars and industry events have showcased how AI-powered...

In the dynamic world of customer service, speed and reliability are the cornerstones of successful contact centers. For years, organizations have strived to deliver seamless engagements in the face of mounting customer expectations, unpredictable technical hiccups, and the ever-present push...

In the rapidly evolving digital landscape, micro, small, and medium enterprises (MSMEs) are increasingly turning to artificial intelligence (AI) tools to enhance efficiency, creativity, and competitiveness. Among the plethora of AI solutions available, Canva, Microsoft Copilot, and ChatGPT have...

Vodia, a prominent provider of VoIP solutions, has recently announced its integration with Microsoft Dynamics 365, marking a significant advancement in unified communications for businesses. This collaboration aims to streamline customer relationship management (CRM) by merging Vodia's robust...

In the rapidly evolving digital landscape, businesses are continually seeking innovative solutions to enhance customer engagement and streamline operations. Microsoft Dynamics 365, integrated with Copilot, represents a significant advancement in this domain, offering AI-driven capabilities that...

In the constantly evolving realm of physical retail, technology and innovation have become vital levers shaping not just how consumers shop but also how brands connect, understand, and respond to their audiences. Over the past week, several compelling stories emerged in the retail technology...

Dubai Electricity and Water Authority (DEWA) has embarked on a transformative journey by integrating Microsoft's advanced technologies to enhance its digital infrastructure and promote sustainability within the utilities sector. This strategic collaboration underscores DEWA's commitment to...

Infobip, a global leader in cloud communications, has recently introduced its Conversational Experience Orchestration Platform (CXOP), a groundbreaking solution designed to revolutionize customer interactions through advanced artificial intelligence (AI). This platform signifies a significant...

Infobip’s latest leap in enterprise communications, the Conversational Experience Orchestration Platform (CXOP), signals a decisive shift in how global brands can engage customers in an era dominated by generative AI. The official unveiling of CXOP places the power of agentic AI directly at the...

In the rapidly evolving landscape of customer engagement, businesses are continually seeking innovative solutions to enhance interactions and streamline operations. Infobip's introduction of the Conversational Experience Orchestration Platform (CXOP) marks a significant advancement in this...

The rapidly evolving landscape of customer experience technology is witnessing a major disruptor with the launch of Infobip’s Conversational Experience Orchestration Platform, or CXOP. In an era where consumers demand seamless, immediate, and personalized service on every channel, the deployment...

Seismic’s Spring 2025 Product Release signifies a watershed moment not only for the company but for the wider world of sales enablement technology, illustrating the accelerating integration of generative AI and workflow automation across the modern enterprise. At the heart of this release is...

In a significant move to accelerate artificial intelligence (AI) adoption across the Middle East, North Africa, and Turkey (MENAT) region, e& enterprise, the digital transformation arm of global technology conglomerate e&, has expanded its strategic partnership with Microsoft. This collaboration...