dynamics 365

TeleTech Digital is making waves by launching a suite of specialized third-party Microsoft support services aimed at empowering businesses to maximize their Microsoft investments while reducing operational downtime. As companies increasingly depend on Microsoft’s robust ecosystem—ranging from...

Melissa is making waves in the tech world by harnessing AI to refine contact data quality—a critical asset for businesses navigating the digital era. With over 40 years of expertise in software, reference data, and data services, the company validates billions of addresses, phone numbers, and...

Dynamics 365 Finance 2025 Release sets a new benchmark for AI-powered automation, signaling a revolutionary step forward for businesses leveraging Microsoft’s enterprise solutions. The 2025 Release Wave 1, scheduled across two tranches from April to September, brings transformative capabilities...

Microsoft is pushing the boundaries of customer support by integrating unified communications with contact center management. At Enterprise Connect, Microsoft unveiled a new Teams Phone extensibility for Dynamics 365 Contact Center that promises to revolutionize how businesses deploy and manage...

Microsoft’s latest move to integrate Teams Phone with Dynamics 365 Contact Center marks a pivotal shift in how enterprises manage their telephony and customer service systems. By extending the availability of its cloud-based phone system, Microsoft is unifying communication channels to drive...

Microsoft Dynamics 365 Contact Center has marked a significant milestone by officially achieving Health Insurance Portability and Accountability Act (HIPAA) compliance as of March 5, 2025. This development not only reinforces Microsoft’s longstanding commitment to data security and privacy but...

MaxLinear’s journey with Dynamics 365 isn’t just another corporate upgrade—it’s a masterclass in leveraging cloud technology to drive efficiency, streamline trusted business processes, and future-proof operations. The company’s shift to Microsoft’s cloud-based Dynamics 365 has reimagined...

AI & Business Central: Shaping the Agentic Future In a fast-evolving technological landscape, artificial intelligence is taking center stage—not only on Windows desktops but across the entire enterprise ecosystem. A recent podcast featured on Cloud Wars has sparked interest among IT...

Microsoft’s foray into autonomous AI agents is generating buzz, debates, and cautious optimism across the enterprise landscape. In its latest push, the tech giant is introducing AI agents for its Dynamics 365 suite—an initiative aimed at automating routine business processes with minimal...

For Windows enthusiasts and IT professionals striving to optimize their business processes with cloud-based ERP solutions, understanding nuanced logistics can be the difference between streamlined operations and frustrating bottlenecks. A recent tutorial dives into the specifics of Drop...

In a world that increasingly resembles a science fiction narrative, Microsoft’s visionary forward-thinker, Georg Glantschnig, has painted a futuristic picture where artificial intelligence (AI) agents become a staple in the corporate finance ecosystem. Already making waves on the strategic...

Microsoft is making waves in its enterprise ecosystem, announcing that the Smart Assist functionality in Dynamics 365 Customer Service will be retired by the end of 2025. Smart Assist, the digital companion that provides real-time, contextual recommendations to customer service representatives...

Microsoft recently revealed its financial results for the second quarter (Q2) of the fiscal year 2025, setting the tech world abuzz. With earnings per share (EPS) hitting $3.23—outpacing Wall Street expectations—and revenue climbing to a colossal $69.6 billion, Microsoft isn’t just keeping up...

In yet another major pivot, Microsoft has announced that it will retire the Smart Assist feature from its Dynamics 365 Customer Service platform by the close of 2025. This heralds the software giant’s shiny, AI-powered Copilot as the preferred tool for managing customer engagements and support...

Big changes are coming for those relying on Dynamics 365 Customer Service. Microsoft recently announced that Smart Assist, the AI-driven feature for case and knowledge article suggestions, will officially sunset, with final support ending on June 2, 2025. For any organization leveraging these...

Hold on to your keyboards, folks—Microsoft just dropped its 2025 "Release Wave 1" roadmap, and it’s a hefty blend of artificial intelligence (AI), automation, and pure innovation aimed at its enterprise crowd. Spanning Microsoft Dynamics 365, roles-based Copilot offerings, and Power Platform...

Microsoft has taken the wraps off its 2025 "release wave 1" plans, detailing exciting new updates for Dynamics 365, enhanced Copilot capabilities targeted at specific roles, and fresh innovations for the Power Platform ecosystem. If you're a Windows enthusiast, IT administrator, or business...

Listen up, Windows enthusiasts and Microsoft aficionados! The Redmond giant is kicking off 2025 with announcements that are as packed with potential as your Start Menu after a fresh Windows install. Microsoft has unveiled the much-anticipated 2025 Release Wave 1 Plans, encompassing robust...

Navigating the minefield of Microsoft licensing and optimizing Azure expenses can feel like trying to solve a Rubik’s Cube blindfolded while riding a unicycle. For many businesses, especially those relying heavily on Microsoft 365, Dynamics 365, or Azure cloud services, managing costs...

In today’s digital economy, Microsoft Dynamics 365 often serves as the operational heartbeat of modern businesses. It houses mission-critical tools like CRM (Customer Relationship Management) and ERP (Enterprise Resource Planning) functionality, making it pivotal in orchestrating customer...