dynamics 365

An Era of Efficiency in Customer Service Operations In today’s competitive business environment, fast-tracked customer service is a cornerstone for success, and technology continues to evolve to meet the demands of modern organizations. Microsoft’s latest update to Dynamics 365 Customer Service...

Dynamics 365 revolutionizes contact center operations at New Zealand’s Public Trust New Zealand’s Public Trust, a government-owned entity managing more than 5,000 estates and 430 charitable trusts, recently took a leap into the future of customer engagement. Driven by an urgent need to replace...

Revolutionizing Member Experience with Dynamics 365 In today’s fast-paced digital world, nonprofits and service organizations alike must constantly reimagine their service delivery to remain relevant and effective. Toastmasters International—a globally acclaimed organization known for...

Dynamics 365 Contact Center is stepping up its game in call quality management by introducing an advanced AI summary feature built right into the closed conversation form. This strategic update empowers service representatives to review not only call recordings and transcripts but also a rich...

Dynamics 365 Field Service is stepping into the future with a bold new approach to dispatching. Gone are the days when dispatchers had to manually juggle technician skills, appointment windows, and ever-changing travel scenarios. Now, with the public preview of the Scheduling Operations Agent...

Dynamics 365 is not just a software suite—it’s a strategic ally in the era of digital manufacturing transformation. As global markets pivot to more agile and data-driven operational models, manufacturers are leveraging this platform to harmonize processes, enhance decision-making, and drive...

Dynamics 365 is proving to be more than just enterprise software—it’s a catalyst for transformation. The Microsoft Cloud Sourcing team recently made headlines after automating its once-manual Request for Quotes (RFQ) process. By replacing clunky Excel templates and endless email chains with a...

The new wave of intelligent data entry is here, and it’s about to revolutionize how you work with Power Apps and Dynamics 365 model-driven apps. Gone are the days of tediously retyping information; with AI-powered smart paste and file ingestion, form filling is becoming faster, smarter, and a...

Microsoft is ushering in a new era of license enforcement for Dynamics 365 Finance and Operations apps that will reshape how customers manage access and compliance. As the enforcement deadline of August 30 draws near, businesses must brace themselves for a proactive approach that demands every...

Microsoft's deep dive into AI is not just a vision for the future—it's already rewriting the rulebook on how businesses operate in 2025. Microsoft's Copilot and its suite of intelligent Agents are at the forefront of this transformation, embedding advanced artificial intelligence capabilities...

In a bold declaration that merges cutting-edge AI with streamlined customer engagement, Microsoft has been recognized as a Leader in The Forrester Wave™: Customer Relationship Management, Q1 2025. This accolade sheds light on the evolution of customer relationship management and confirms that...

The evolution of customer service is in full swing, and Microsoft is leading the charge by reinventing its terminology to match the new era of AI-driven interactions. With the integration of Copilot, autonomous agents, and AI-first design principles, Microsoft is making substantial changes to...

TeleTech Digital is making waves by launching a suite of specialized third-party Microsoft support services aimed at empowering businesses to maximize their Microsoft investments while reducing operational downtime. As companies increasingly depend on Microsoft’s robust ecosystem—ranging from...

Melissa is making waves in the tech world by harnessing AI to refine contact data quality—a critical asset for businesses navigating the digital era. With over 40 years of expertise in software, reference data, and data services, the company validates billions of addresses, phone numbers, and...

Dynamics 365 Finance 2025 Release sets a new benchmark for AI-powered automation, signaling a revolutionary step forward for businesses leveraging Microsoft’s enterprise solutions. The 2025 Release Wave 1, scheduled across two tranches from April to September, brings transformative capabilities...

Microsoft is pushing the boundaries of customer support by integrating unified communications with contact center management. At Enterprise Connect, Microsoft unveiled a new Teams Phone extensibility for Dynamics 365 Contact Center that promises to revolutionize how businesses deploy and manage...

Microsoft’s latest move to integrate Teams Phone with Dynamics 365 Contact Center marks a pivotal shift in how enterprises manage their telephony and customer service systems. By extending the availability of its cloud-based phone system, Microsoft is unifying communication channels to drive...

Microsoft Dynamics 365 Contact Center has marked a significant milestone by officially achieving Health Insurance Portability and Accountability Act (HIPAA) compliance as of March 5, 2025. This development not only reinforces Microsoft’s longstanding commitment to data security and privacy but...

MaxLinear’s journey with Dynamics 365 isn’t just another corporate upgrade—it’s a masterclass in leveraging cloud technology to drive efficiency, streamline trusted business processes, and future-proof operations. The company’s shift to Microsoft’s cloud-based Dynamics 365 has reimagined...

AI & Business Central: Shaping the Agentic Future In a fast-evolving technological landscape, artificial intelligence is taking center stage—not only on Windows desktops but across the entire enterprise ecosystem. A recent podcast featured on Cloud Wars has sparked interest among IT...