dynamics 365

TTEC Digital’s announcement that it has been named to Microsoft’s 2025–2026 AI Business Solutions Inner Circle marks another public milestone in a decade-long partnership with Microsoft and reinforces the company’s positioning as a Microsoft-aligned specialist in AI-enabled customer experience...

Cluster Reply and Riverty have rolled out a Microsoft‑centric, AI‑enhanced omnichannel customer service platform — delivered in an accelerated production timeline — that consolidates voice, chat and e‑mail into a single Microsoft Dynamics 365 agent workspace and stages Microsoft Copilot Studio...

Cluster Reply and Riverty have announced a production-grade, Microsoft‑backed omnichannel customer service platform delivered in an accelerated 100‑day rollout that consolidates voice, chat and email into a single Dynamics 365 interface and deliberately embeds Microsoft Copilot Studio as the...

Cluster Reply’s rapid, Microsoft‑backed rollout for Riverty — delivered into production in just 100 days — marks a clear, practical example of how an AI‑first, human‑centric customer‑service platform can be assembled using Dynamics 365, Dataverse and Microsoft Copilot tooling while remaining...

Cluster Reply and Riverty this week unveiled an accelerated, Microsoft-backed omnichannel customer service platform that Riverty says was built as an AI‑first, human‑centric solution and delivered in just 100 days—a production deployment that consolidates voice, chat and email into a single...

Cluster Reply and Riverty this week announced a fast-tracked, Microsoft-backed omnichannel customer service platform delivered in just 100 days — a deployment designed as an AI‑first, human‑centric customer service foundation that consolidates voice, chat and email into a single Dynamics 365...

Cluster Reply and Riverty this week unveiled a fast-tracked, Microsoft-backed omnichannel customer service platform that Riverty says was delivered in just 100 days and built to be AI-first while keeping human empathy at its core. The rollout consolidates voice, chat and email into a single...

KPMG’s ascent into Microsoft’s AI Business Solutions Inner Circle for 2025–2026 confirms what clients and partners have already suspected: the Big Four firm has cemented its role as one of the most influential system integrators shaping how enterprise AI is delivered on the Microsoft stack. This...

VeriPark is reported to have been named to Microsoft’s elite Inner Circle for AI Business Solutions for the 2025–2026 cycle, a recognition that — if confirmed — would mark a continuation of the company’s long-running partnership with Microsoft and its steady profile in financial‑services-focused...

Spotify, Apple and Microsoft all pushed meaningful updates this week that matter to Windows power users: Spotify has finally switched on lossless audio for Premium subscribers across more than 50 markets (including New Zealand) at no extra cost, Apple unveiled the ultra‑thin iPhone Air that...

Microsoft’s quiet pivot to make artificial intelligence a native, operational layer inside Dynamics 365 marks a decisive shift: AI is no longer an optional add-on but a set of embedded capabilities designed to activate business outcomes, and the success of that activation now hinges as much on...

Hitachi Solutions Europe’s Proof of Concept (PoC) that let Microsoft applications — including Power Platform, Dynamics 365 and Microsoft Copilot — operate on live, sensitive case data stored in Amazon Web Services (AWS) without copying or moving that data represents a practical leap for secure...

Microsoft’s new federal bargain is one of those rare deals that looks simple on paper and seismic in practice: deep, governmentwide discounts on Microsoft 365, Azure, Dynamics 365, security tooling and — critically — up to 12 months of Microsoft 365 Copilot for qualifying G5 agency customers...

Generative AI has arrived in the boardroom and the break room alike — but the difference between headlines and hard outcomes is leadership, disciplined execution, and the work of adoption that too many organizations still underestimate. A recent event preview and podcast discussion that...

Microsoft has published an advisory for an information‑disclosure flaw affecting Dynamics 365 FastTrack Implementation Assets that can allow an attacker to disclose private personal information over a network — but the public record and vendor sources show a mismatch in the CVE identifier, so...

Microsoft's new OneGov arrangement with the General Services Administration (GSA) hands federal agencies a fast lane into the AI era: Microsoft 365 Copilot will be offered at no cost for an initial period to qualifying government customers, while steep, government‑wide discounts across Azure...

Microsoft’s new OneGov agreement with the General Services Administration promises to make Microsoft 365 Copilot effectively free for qualifying federal customers while folding deep discounts across Azure, Microsoft 365, Dynamics 365 and security tooling into a government‑wide purchasing vehicle...

Microsoft and the U.S. General Services Administration have struck a sweeping OneGov agreement that puts Microsoft’s cloud and AI stack — including Microsoft 365 Copilot, Azure services, Dynamics 365, and security tooling — on preferential terms for federal agencies, with Microsoft and GSA...

Microsoft and the U.S. General Services Administration (GSA) have struck a OneGov agreement to deliver steep discounts on Microsoft cloud services for federal agencies — including no‑cost access to Microsoft 365 Copilot for eligible G5 users for up to 12 months — a package GSA and Microsoft say...

Microsoft’s decision to collapse Price Levels A–D into a single, web‑published price for Online Services will simplify licensing on paper but shift real economic value away from many large enterprise customers — a change that takes effect for renewals and new purchases on November 1, 2025 and...