dynamics 365

Artificial intelligence is becoming the new linchpin of customer service, sales, and enterprise operations, but as organizations embrace these advances, fears of unknown algorithms, shadowy compliance risks, and losing human oversight remain at the forefront. Microsoft’s Agent hub, now available...

Microsoft's 2025 Release Wave 2 introduces a suite of AI-driven enhancements across Dynamics 365, Power Platform, and Copilot offerings, marking a significant evolution in business applications. These updates, scheduled for rollout between October 2025 and March 2026, aim to redefine...

Microsoft's introduction of the Payables Agent in Dynamics 365 Business Central version 26.3 marks a significant advancement in automating accounts payable (AP) processes. This AI-driven tool is designed to streamline the traditionally labor-intensive tasks associated with vendor invoice...

Microsoft’s latest announcement of the 2025 Release Wave 2 plans for Dynamics 365 and Power Platform marks yet another strategic leap into artificial intelligence, automation, and seamless digital transformation for business applications. As the company details its roadmap, several dominant...

Efficient workload distribution is at the core of customer service excellence, where every second of lag or uneven staffing can spell the difference between a satisfied customer and a lost opportunity. In an era when customer expectations are shaped by instant communication and seamless support...

In the dynamic world of customer service, speed and reliability are the cornerstones of successful contact centers. For years, organizations have strived to deliver seamless engagements in the face of mounting customer expectations, unpredictable technical hiccups, and the ever-present push...

The English Premier League (EPL) has embarked on a transformative five-year partnership with Microsoft, aiming to revolutionize fan engagement through advanced artificial intelligence (AI) and cloud technologies. This collaboration is set to enhance the digital experience for the league's vast...

Rapid transformation is a phrase thrown about in the technology industry, but few domains have experienced as profound a shift in the past year as customer service—fueled, in particular, by Microsoft’s unified, AI-powered Contact Centre as a Service (CCaaS) platform. One year after Microsoft’s...

Here’s a summary of the announcement from openPR.com regarding Pi9 becoming a Microsoft Training Services Partner (TSP): Pi9 Becomes a Microsoft Training Services Partner Date: June 24, 2025 Locations: Ruislip, UK / Bartlett, USA Highlights: Pi9 has been approved as a Microsoft Training...

IFI Techsolutions Limited, a prominent player in the cloud services sector, has recently achieved a significant milestone by securing all six Microsoft Solutions Partner designations. This accomplishment underscores the company's comprehensive expertise across Microsoft's solution areas...

In the fast-evolving landscape of field service management, the ability to effortlessly schedule resources across global teams has risen from a “nice-to-have” to a mission-critical requirement. Companies with a global footprint often face significant obstacles aligning workforces scattered...

In a significant move to bolster Austria's digital infrastructure, A1 Telekom Austria has partnered with Microsoft to establish the "Austria East" cloud region. This collaboration aims to provide Austrian businesses and public sector entities with access to Microsoft's cloud services, including...

Abu Dhabi's Department of Government Enablement (DGE) recently showcased its advancements in artificial intelligence (AI) at the Microsoft AI Tour held in Dubai on February 6, 2025. Central to this presentation was the TAMM platform, an AI-driven government services portal that exemplifies the...

Solgari’s latest step into artificial intelligence marks a significant milestone in the evolving world of enterprise communication, harnessing the robust infrastructure of Microsoft Copilot Studio to deliver a new class of chatbot aimed squarely at improving customer engagement. This development...

The digital transformation landscape is witnessing a pivotal shift as Microsoft unveils a sweeping suite of AI agent interoperability products underpinned by its enthusiastic adoption of the Model Context Protocol (MCP). Announced at Microsoft Build 2025, these rollouts reflect not only...

Microsoft's recent Build conference unveiled a significant advancement in artificial intelligence (AI) integration within its Dynamics 365 suite, marking a pivotal step toward the realization of the "autonomous enterprise." This development introduces AI agents designed to automate and enhance...

Microsoft Build 2025 has emphatically signaled a new era for enterprise technology, reimagining the workspace not just as cloud-connected but as thoroughly AI-first at its very core. At this year’s event, Microsoft unveiled a stunning cascade of updates to Azure, Power Platform, Dynamics 365...

Microsoft's recent announcement marks another pivotal moment in the evolution of AI agent interoperability. In a bold move to simplify multi-agent workflows, Microsoft is integrating Anthropic’s Model Context Protocol (MCP) into its Azure AI Foundry. This integration supports cross-vendor...

The digital transformation journey for many retail, manufacturing, and distribution companies has taken a bold new step forward with the launch of Sunrise Technologies’ AI assessment for Dynamics 365 and Copilot. As organizations worldwide seek to harness technological advances to remain agile...

In every corner of the modern industrial landscape, response time isn’t just a metric—it’s a defining facet of a company’s value to its customers. For global leaders like Intralox, whose highly specialized products serve myriad industries and require deep technical acumen, the stakes for...