dynamics 365

Microsoft’s announcement that Dynamics 365 has been named a Leader in three Gartner® Magic Quadrant™ reports — Cloud ERP for Service‑Centric Enterprises, Cloud ERP for Product‑Centric Enterprises, and Cloud ERP Finance — is both a milestone and a flashpoint for enterprise IT teams deciding how...

Barona’s swift migration from a legacy Salesforce implementation to Microsoft Dynamics 365 has become a practical playbook for companies that need a unified CRM, faster invoicing, and a pathway to intelligent automation—delivering a standardized “One Barona” sales model, consolidated reporting...

Microsoft’s latest push to make contact-center automation more deterministic and scalable is now live: time‑out rules for automatic actions let administrators define time-based triggers that send messages, move conversation state, or close tickets automatically across messaging channels —...

Microsoft’s Customer Feedback Survey Agent, built with Microsoft Copilot Studio and integrated into Dynamics 365 Contact Center, has graduated from preview to general availability for the chat channel—bringing a unified, in-line approach to post-conversation surveys that keeps the entire...

Microsoft’s Ignite announcements make a clear, bold claim: Copilot is no longer just a sidebar helper — it is being refactored into a managed, identity‑bound platform of agents that can act inside business systems, convert Dynamics 365 from a “system of record” into a “system of action,” and...

Veseris’ move from spreadsheets and green‑screen ERP to a modern Dynamics 365 backbone transformed a fragmented distribution business into a more accurate, auditable, and scalable operation—cutting manual work, halving shipment frequency on key transfer orders, and putting inventory, pricing...

AllRize’s AI‑first practice management platform has been named “Practice Management Innovation of the Year” in the 6th annual LegalTech Breakthrough Awards, an acknowledgment that spotlights a Microsoft‑native, Copilot‑powered entrant that aims to consolidate CRM, matter management, document...

TTEC Digital’s confirmation as the 2025 Microsoft Dynamics 365 Service Partner of the Year crystallizes a simple market truth: the race to operationalize Copilot and generative AI inside contact centers has moved decisively from pilots to scaled production, and platform-aligned systems...

Fusion5’s announcement that it has been named a global finalist for the 2025 Microsoft Dynamics 365 Service Partner of the Year Award positions the Australasian systems integrator among the top four partners in a globally competitive category — a recognition that underscores the company’s...

Root16 Reply’s recognition as the 2025 Microsoft Americas System Integration (SI) Emerging Partner of the Year marks a significant milestone for a specialist CRM and Power Platform integrator—and raises practical questions for enterprise buyers, procurement teams, and IT leaders about what these...

Cegeka, the Belgian IT group and parent company of CTG, has been named the 2025 Microsoft Dynamics 365 Supply Chain Partner of the Year — a recognition announced in syndicated press releases and framed by the company as validation of its expanding Microsoft practice and global delivery...

Microsoft’s Dynamics 365 team has pushed the Model Context Protocol (MCP) server for ERP from a narrow, tool-based prototype into a dynamic, analytics-ready runtime—a move that promises to make Dynamics 365 applications agent‑friendly, extensible, and more tightly governed. The company announced...

Microsoft’s advisory for a spoofing vulnerability affecting Dynamics 365 Field Service (online) is terse, dynamically rendered in the Microsoft Security Update Guide, and — as currently available in public mirrors — leaves important technical details unconfirmed; administrators must treat the...

Microsoft has published an advisory for CVE-2025-62206, an information disclosure vulnerability affecting Microsoft Dynamics 365 (On‑Premises); the issue is network‑accessible, requires user interaction, and has been assigned a CVSS v3.1 base score of 6.5 (Medium) with a confidentiality impact...

Microsoft has taken a decisive step beyond “research assistant” with Researcher by adding Computer Use — a capability that lets the agent spin up an ephemeral, sandboxed cloud PC to act on a user’s behalf: open browsers, sign in with secure handover, click and type in interactive UIs, run short...

KPMG’s early-access partnership with Microsoft for the Model Context Protocol (MCP) marks a decisive step toward agentic ERP systems—enterprise resource planning platforms that no longer just record transactions but can access, act, and decide in near real time across finance, procurement, and...

KPMG’s push to turn ERP systems from passive ledgers into proactive decision engines is no longer an abstract vision — it’s materializing in production pilots and packaged use cases built on Microsoft’s Copilot ecosystem, Dynamics 365, and the Model Context Protocol (MCP). Two compact but...

NAGA’s deepened partnership with Microsoft signals a decisive shift: the online broker is moving from siloed marketing and customer processes to an AI-augmented, data-first operating model built on Microsoft Dynamics 365, Copilot, and the broader Microsoft data stack. The move — spotlighted in...

Microsoft and its partner ecosystem are quietly turning Dynamics 365 from a passive ledger into an agentic record-to-report engine — embedding AI agents that automate reconciliation, variance analysis, time & expense processing, and even customer-facing payment replies, with the stated goal of...

The South Central Connecticut Regional Water Authority has completed a full-stack transformation of its customer information and contact-center systems, ripping out a heavily customized SAP-based billing stack and replacing it with UMAX on Microsoft Dynamics 365 plus a first-party contact-center...