dynamics 365

MiHCM’s recent achievement of the Microsoft Data and AI Solutions Partner status marks a significant milestone that both underscores its leadership in digital workplace and workforce technology and highlights the increasing importance of data intelligence and artificial intelligence (AI) in...

Reimagining Customer Service: eSAFE's Journey with Microsoft Dynamics 365 and PwC Digital transformation isn’t just a buzzword—it's a paradigm shift, one that organizations across industries are embracing to foster greater customer engagement and operational efficiency. eSAFE’s strategic move to...

The rapidly evolving world of AI-driven enterprise solutions is ushering in a profound transformation for organizations seeking to optimize operations, enhance insights, and drive productivity. At the heart of this movement sits Microsoft’s ever-expanding Dynamics 365 Business Central ecosystem...

If you thought quality management in supply chains was already as complicated as assembling flat-pack furniture with instructions in Greek, buckle up: Dynamics 365 Supply Chain Management is upping its game with a suite of new compliance and quality features, currently prancing about in public...

Microsoft’s bounty program just got a major upgrade, and if you’ve ever fancied yourself an AI bug-hunting bounty hunter, now might be the time to dust off your digital magnifying glass—and maybe start practicing how you'll spend a cool $30,000. Yes, you read that right: Microsoft is dangling...

For anyone still picturing artificial intelligence as a shadowy wizard conjuring up questionable chatbot responses in the corner of the internet, 2025 is here to give you a gentle cybernetic smack upside the head. Microsoft, that perennial behemoth you probably give at least a fragment of your...

As modern business landscapes shift with unprecedented speed, adaptability and advanced technology are no longer luxuries—they’re essentials for survival and growth. Microsoft’s annual Business Applications Launch Event, slated for April 30, 2025, promises to propel organizations into the future...

Let’s talk about roofs. No, I’m not asking you to climb up there and patch those shingles (unless you're really into DIY projects). Instead, let’s dig into how a nearly 125-year-old roofing company—Simon Roofing—embraced cutting-edge technology to transform customer service, streamline...

Dynamics 365 revolutionizes contact center operations at New Zealand’s Public Trust New Zealand’s Public Trust, a government-owned entity managing more than 5,000 estates and 430 charitable trusts, recently took a leap into the future of customer engagement. Driven by an urgent need to replace...

Revolutionizing Member Experience with Dynamics 365 In today’s fast-paced digital world, nonprofits and service organizations alike must constantly reimagine their service delivery to remain relevant and effective. Toastmasters International—a globally acclaimed organization known for...

Dynamics 365 Contact Center is stepping up its game in call quality management by introducing an advanced AI summary feature built right into the closed conversation form. This strategic update empowers service representatives to review not only call recordings and transcripts but also a rich...

Dynamics 365 Field Service is stepping into the future with a bold new approach to dispatching. Gone are the days when dispatchers had to manually juggle technician skills, appointment windows, and ever-changing travel scenarios. Now, with the public preview of the Scheduling Operations Agent...

Dynamics 365 is not just a software suite—it’s a strategic ally in the era of digital manufacturing transformation. As global markets pivot to more agile and data-driven operational models, manufacturers are leveraging this platform to harmonize processes, enhance decision-making, and drive...

Dynamics 365 is proving to be more than just enterprise software—it’s a catalyst for transformation. The Microsoft Cloud Sourcing team recently made headlines after automating its once-manual Request for Quotes (RFQ) process. By replacing clunky Excel templates and endless email chains with a...

The new wave of intelligent data entry is here, and it’s about to revolutionize how you work with Power Apps and Dynamics 365 model-driven apps. Gone are the days of tediously retyping information; with AI-powered smart paste and file ingestion, form filling is becoming faster, smarter, and a...

Microsoft is ushering in a new era of license enforcement for Dynamics 365 Finance and Operations apps that will reshape how customers manage access and compliance. As the enforcement deadline of August 30 draws near, businesses must brace themselves for a proactive approach that demands every...

Microsoft's deep dive into AI is not just a vision for the future—it's already rewriting the rulebook on how businesses operate in 2025. Microsoft's Copilot and its suite of intelligent Agents are at the forefront of this transformation, embedding advanced artificial intelligence capabilities...

In a bold declaration that merges cutting-edge AI with streamlined customer engagement, Microsoft has been recognized as a Leader in The Forrester Wave™: Customer Relationship Management, Q1 2025. This accolade sheds light on the evolution of customer relationship management and confirms that...

The evolution of customer service is in full swing, and Microsoft is leading the charge by reinventing its terminology to match the new era of AI-driven interactions. With the integration of Copilot, autonomous agents, and AI-first design principles, Microsoft is making substantial changes to...

TeleTech Digital’s New Vendor-Agnostic Microsoft Support Services: Empowering IT to Maximize ROI TeleTech Digital is making waves in the IT sector by launching specialized third-party Microsoft support services designed to empower businesses and maximize the return on their Microsoft...