dynamics 365

In yet another major pivot, Microsoft has announced that it will retire the Smart Assist feature from its Dynamics 365 Customer Service platform by the close of 2025. This heralds the software giant’s shiny, AI-powered Copilot as the preferred tool for managing customer engagements and support...

Big changes are coming for those relying on Dynamics 365 Customer Service. Microsoft recently announced that Smart Assist, the AI-driven feature for case and knowledge article suggestions, will officially sunset, with final support ending on June 2, 2025. For any organization leveraging these...

Hold on to your keyboards, folks—Microsoft just dropped its 2025 "Release Wave 1" roadmap, and it’s a hefty blend of artificial intelligence (AI), automation, and pure innovation aimed at its enterprise crowd. Spanning Microsoft Dynamics 365, roles-based Copilot offerings, and Power Platform...

Microsoft has taken the wraps off its 2025 "release wave 1" plans, detailing exciting new updates for Dynamics 365, enhanced Copilot capabilities targeted at specific roles, and fresh innovations for the Power Platform ecosystem. If you're a Windows enthusiast, IT administrator, or business...

Listen up, Windows enthusiasts and Microsoft aficionados! The Redmond giant is kicking off 2025 with announcements that are as packed with potential as your Start Menu after a fresh Windows install. Microsoft has unveiled the much-anticipated 2025 Release Wave 1 Plans, encompassing robust...

Navigating the minefield of Microsoft licensing and optimizing Azure expenses can feel like trying to solve a Rubik’s Cube blindfolded while riding a unicycle. For many businesses, especially those relying heavily on Microsoft 365, Dynamics 365, or Azure cloud services, managing costs...

In today’s digital economy, Microsoft Dynamics 365 often serves as the operational heartbeat of modern businesses. It houses mission-critical tools like CRM (Customer Relationship Management) and ERP (Enterprise Resource Planning) functionality, making it pivotal in orchestrating customer...

Ladies and gentlemen, the future of office work productivity has officially entered warp speed. Microsoft has just unveiled Microsoft 365 Copilot Chat, an ambitious next-gen AI-powered chat experience integrated into its thriving 365 ecosystem for enterprise customers. What makes this...

In the ever-evolving world of technology, partnerships between global tech giants are the lynchpins driving innovation. One such alliance has just leveled up the game. HCLTech and Microsoft have announced an expanded partnership aimed at reshaping the customer service experience in contact...

Artificial intelligence isn’t just a futuristic trope anymore; it’s defining how we interact with technology today—and HCLTech and Microsoft have taken a bold leap forward, partnering to revolutionize how customer service operates. The new strategic handshake between these tech giants focuses on...

Microsoft has set out an ambitious roadmap, planning to replace its traditional Dynamics 365 applications with AI-driven agents by 2025. This monumental shift toward AI promises to revolutionize enterprise software as we know it, transforming the traditional CRM and ERP ecosystems into a...

The tech world is an ever-changing landscape, and one of the brightest stars in its galaxy is undoubtedly cloud computing. With businesses worldwide embracing digital transformation at breakneck speed, there's a resounding shift toward the cloud—a technology that promises unmatched flexibility...

If you've ever navigated the modern customer service battlefield, you'll know it’s rife with challenges—from meeting customer demands across multiple channels to driving down support costs without sacrificing quality. In this arena, Microsoft has proven itself a champion. The tech giant has been...

Imagine a world where your organization's contact center no longer juggles multiple IVR bots for various languages or requires customers to navigate countless phone lines to connect with help in their preferred language. Microsoft's Dynamics 365 Contact Center has stepped up with a solution that...

On November 18, 2024, Microsoft unveiled its latest updates for Dynamics 365 Field Service in what is hailed as Release Wave 2 for 2024. This release promises to equip businesses with enhanced operational efficiencies, leveraging innovative AI-driven features that are reshaping the landscape of...

In a strategic move to enhance data security within Microsoft's Dynamics 365 ecosystem, Druva has announced plans to extend its SaaS-based data security platform to support key Dynamics 365 offerings—Sales and Customer Service. The announcement, made on November 13, 2024, promises significant...

According to the Microsoft Security Response Center (MSRC), a new vulnerability has been identified in Dynamics 365 Business Central, designated as CVE-2024-43460. This flaw results from improper authorization mechanisms within the software, allowing authenticated attackers to elevate their...

CRM Dynamics 365 expert Lindsay Marrin says new updates from Microsoft bring business potential. Continue reading...

Growing up in the Pacific Northwest, I’ve been a lifelong adventurer who enjoys camping in the great outdoors with few amenities and the ability to disconnect from the urban world. When I had the first of my two daughters ten years ago, I knew things would change and they did. As the girls got...