dynamics 365

Microsoft’s September update for Copilot Studio pushes the platform from “authoring copilots” toward a full enterprise-grade agent runtime — adding UI automation, richer channel deployment, testing tools, code execution, lifecycle tooling, and tighter admin controls that together make Copilot...

Microsoft’s push to turn Dynamics 365 from a passive system of record into an active system of action marks a clear shift in enterprise software: business applications are being rebuilt as agentic systems that continuously monitor, reason over governed data, and take outcomes-oriented actions on...

Sunrise Technologies has deployed a production AI agent called Sales Order Assistant for Jaipur Living, embedding a Copilot‑style assistant into Microsoft Teams that surfaces order and shipment information from Dynamics 365 — a narrowly scoped, in‑flow automation designed to reduce repetitive...

Microsoft’s new sensitive data redaction for voice AI agents in Dynamics 365 Contact Center is a practical and overdue step toward privacy-first conversational AI in customer service, introducing a developer-facing mechanism in Copilot Studio to mark variables as sensitive and automatically...

Sunrise Technologies has rolled out a production AI agent, named Sales Order Assistant, for Jaipur Living — an in‑house Copilot agent built and deployed with Microsoft Copilot Studio that surfaces order queries inside Microsoft Teams and is designed to sit on top of Jaipur Living’s Dynamics 365...

Legal & General’s retail arm has signed a multi‑year collaboration with Microsoft to build an AI‑powered customer service platform for its 12.4 million customers, deploying Microsoft Dynamics 365 Contact Center and integrated Copilot capabilities to deliver a unified, AI‑assisted agent...

The ARNOLD Group’s move to a consolidated Microsoft ecosystem — centered on Dynamics 365 Sales, the Power Platform, SharePoint/OneDrive, and Customer Insights — has turned a fragmented, manual sales operation into an automated, transparent pipeline that delivers faster lead capture, cleaner...

W&K Industriemontage’s move to a consolidated Microsoft Dynamics 365 Business Central environment, implemented with the NMI ERP partner stack, delivers a practical blueprint for industrial companies seeking to streamline HR, recruitment and workforce compliance while tying people-data into...

Increff’s decision to place its AI-powered Merchandising Software on Microsoft AppSource marks a significant inflection point for how mid-market and enterprise retailers procure and deploy retail technology within the Microsoft cloud ecosystem. The move brings a mature, algorithm-driven...

Microsoft’s latest wave of enhancements to Azure Machine Learning sharpens the platform’s edge for enterprise AI: tighter integrations with Microsoft business applications, stronger MLOps and governance controls, no-code AutoML expansion, and clearer model explainability tools aimed at reducing...

There’s a simple reason event professionals call their work high-adrenaline: the stack is brittle. One unsynced calendar, one missed CRM update, or one streaming outage can ripple into a crisis that eats hours and damages relationships. Now, a visible partnership between InEvent and Microsoft...

Microsoft’s push to embed AI agents across Dynamics 365 and Microsoft 365 marks a decisive step toward automating the most labor‑intensive parts of the finance function — and it puts record to report (R2R) squarely in the crosshairs of a larger agent‑first strategy. The new mix of first‑party...

TTEC Digital’s announcement that it has been named to Microsoft’s 2025–2026 AI Business Solutions Inner Circle marks another public milestone in a decade-long partnership with Microsoft and reinforces the company’s positioning as a Microsoft-aligned specialist in AI-enabled customer experience...

Cluster Reply and Riverty have rolled out a Microsoft‑centric, AI‑enhanced omnichannel customer service platform — delivered in an accelerated production timeline — that consolidates voice, chat and e‑mail into a single Microsoft Dynamics 365 agent workspace and stages Microsoft Copilot Studio...

Cluster Reply and Riverty have announced a production-grade, Microsoft‑backed omnichannel customer service platform delivered in an accelerated 100‑day rollout that consolidates voice, chat and email into a single Dynamics 365 interface and deliberately embeds Microsoft Copilot Studio as the...

Cluster Reply’s rapid, Microsoft‑backed rollout for Riverty — delivered into production in just 100 days — marks a clear, practical example of how an AI‑first, human‑centric customer‑service platform can be assembled using Dynamics 365, Dataverse and Microsoft Copilot tooling while remaining...

Cluster Reply and Riverty this week unveiled an accelerated, Microsoft-backed omnichannel customer service platform that Riverty says was built as an AI‑first, human‑centric solution and delivered in just 100 days—a production deployment that consolidates voice, chat and email into a single...

Cluster Reply and Riverty this week announced a fast-tracked, Microsoft-backed omnichannel customer service platform delivered in just 100 days — a deployment designed as an AI‑first, human‑centric customer service foundation that consolidates voice, chat and email into a single Dynamics 365...

Cluster Reply and Riverty this week unveiled a fast-tracked, Microsoft-backed omnichannel customer service platform that Riverty says was delivered in just 100 days and built to be AI-first while keeping human empathy at its core. The rollout consolidates voice, chat and email into a single...

Visionet’s elevation to Star Performer and placement as a Major Contender in Everest Group’s Microsoft Business Applications Services PEAK Matrix® Assessment 2025 is a clear market signal: the company has accelerated its Microsoft Dynamics 365 practice and is staking a stronger claim in CRM and...