field service

In every corner of the modern industrial landscape, response time isn’t just a metric—it’s a defining facet of a company’s value to its customers. For global leaders like Intralox, whose highly specialized products serve myriad industries and require deep technical acumen, the stakes for...

Microsoft's recent advancements in artificial intelligence (AI) are poised to revolutionize business operations across various industries. By integrating Copilot and 'agentic' AI into their suite of tools, Microsoft aims to empower organizations to streamline workflows, enhance productivity, and...

Microsoft's 2025 Release Wave 1 introduces a comprehensive suite of enhancements across Dynamics 365 and the Power Platform, emphasizing AI integration, automation, and user experience improvements. This six-month rollout, spanning from April to September 2025, aims to transform business...

Revolutionizing Field Service Inspections with AI: Microsoft Dynamics 365's Inspection Builder In a world rapidly shifting toward digital transformation, the persistence of paper-based inspection processes stands as a significant bottleneck for organizations aiming to modernize their field...

Dynamics 365 Field Service is stepping into the future with a bold new approach to dispatching. Gone are the days when dispatchers had to manually juggle technician skills, appointment windows, and ever-changing travel scenarios. Now, with the public preview of the Scheduling Operations Agent...

In the fast-evolving world of enterprise technology, artificial intelligence is no longer just a futuristic concept—it’s a fundamental driver transforming everyday operations. Recently, during the AI Agent & Copilot Podcast hosted by Cloud Wars, Scott LeFante of Ludia Consulting offered a...

Let’s talk about roofs. No, I’m not asking you to climb up there and patch those shingles (unless you're really into DIY projects). Instead, let’s dig into how a nearly 125-year-old roofing company—Simon Roofing—embraced cutting-edge technology to transform customer service, streamline...

On November 18, 2024, Microsoft unveiled its latest updates for Dynamics 365 Field Service in what is hailed as Release Wave 2 for 2024. This release promises to equip businesses with enhanced operational efficiencies, leveraging innovative AI-driven features that are reshaping the landscape of...

This week, we are in Germany for Hannover Messe 2015, the world’s top industrial technology trade fair. Industrial manufacturing relies on cutting-edge technology and Windows plays an increasingly vital role in that future. From plant operations to sales and marketing to global corporate...