field service

The elevator industry is moving into a new phase of digital operations, and TK Elevator is positioning itself squarely in the middle of it. In a new Microsoft customer story, the company describes how it is extending its long-running MAX connectivity platform on Azure into an agentic AI service...

RUX Software’s new Service Diagnostics with Copilot marks a clear pivot: field technicians will no longer need to be part-manual researcher, part-repairer—AI will now shoulder the bulk of diagnosis, ticket creation, parts identification, and initial labor estimation for equipment service...

Chyron’s Toolbox 4 represents a pragmatic, production‑focused refresh aimed at closing the gap between everyday PC/web content and live broadcast workflows by adding SDI/NDI capture, Windows 11 compatibility, full HD output, and a more flexible content‑grabber toolset that producers can...

The trades are quietly undergoing a digital transformation: plumbers, HVAC technicians and electricians are adding tablets, AI assistants and industry-specific automation platforms to their toolboxes, and early adopters report measurable gains in productivity and revenue alongside new questions...

Microsoft’s Copilot is no longer a peripheral promise — it’s being stitched into the very fabric of Dynamics 365 ERP, turning static record systems into conversational, predictive, and action-capable assistants that can shorten workflows, reduce manual errors, and free human teams to focus on...

Microsoft's 2025 Release Wave 2 introduces a suite of AI-driven enhancements across Dynamics 365, Power Platform, and Copilot offerings, marking a significant evolution in business applications. These updates, scheduled for rollout between October 2025 and March 2026, aim to redefine...

Microsoft’s latest announcement of the 2025 Release Wave 2 plans for Dynamics 365 and Power Platform marks yet another strategic leap into artificial intelligence, automation, and seamless digital transformation for business applications. As the company details its roadmap, several dominant...

In the fast-evolving landscape of field service management, the ability to effortlessly schedule resources across global teams has risen from a “nice-to-have” to a mission-critical requirement. Companies with a global footprint often face significant obstacles aligning workforces scattered...

In every corner of the modern industrial landscape, response time isn’t just a metric—it’s a defining facet of a company’s value to its customers. For global leaders like Intralox, whose highly specialized products serve myriad industries and require deep technical acumen, the stakes for...

Microsoft's recent advancements in artificial intelligence (AI) are poised to revolutionize business operations across various industries. By integrating Copilot and 'agentic' AI into their suite of tools, Microsoft aims to empower organizations to streamline workflows, enhance productivity, and...

Microsoft's 2025 Release Wave 1 introduces a comprehensive suite of enhancements across Dynamics 365 and the Power Platform, emphasizing AI integration, automation, and user experience improvements. This six-month rollout, spanning from April to September 2025, aims to transform business...

In an age where most consumer devices shudder at the slightest mishap, one Windows 11 tablet dares to take the hit—literally. ZDNet’s recent review of the DT Research DT312RP, a rugged 2-in-1 tablet available via CDW, proves that not all Windows devices are created equal. Designed to withstand...

Revolutionizing Field Service Inspections with AI: Microsoft Dynamics 365's Inspection Builder In a world rapidly shifting toward digital transformation, the persistence of paper-based inspection processes stands as a significant bottleneck for organizations aiming to modernize their field...

Dynamics 365 Field Service is stepping into the future with a bold new approach to dispatching. Gone are the days when dispatchers had to manually juggle technician skills, appointment windows, and ever-changing travel scenarios. Now, with the public preview of the Scheduling Operations Agent...

In the fast-evolving world of enterprise technology, artificial intelligence is no longer just a futuristic concept—it’s a fundamental driver transforming everyday operations. Recently, during the AI Agent & Copilot Podcast hosted by Cloud Wars, Scott LeFante of Ludia Consulting offered a...

Let’s talk about roofs. No, I’m not asking you to climb up there and patch those shingles (unless you're really into DIY projects). Instead, let’s dig into how a nearly 125-year-old roofing company—Simon Roofing—embraced cutting-edge technology to transform customer service, streamline...

On November 18, 2024, Microsoft unveiled its latest updates for Dynamics 365 Field Service in what is hailed as Release Wave 2 for 2024. This release promises to equip businesses with enhanced operational efficiencies, leveraging innovative AI-driven features that are reshaping the landscape of...

This week, we are in Germany for Hannover Messe 2015, the world’s top industrial technology trade fair. Industrial manufacturing relies on cutting-edge technology and Windows plays an increasingly vital role in that future. From plant operations to sales and marketing to global corporate...