microsoft dynamics 365

In the heart of New Zealand's wine country, the Giesen Group has long stood as a beacon of innovation and quality in the world of winemaking. But in an industry known for its deep traditions and seasonal cycles, digital transformation hasn’t always been on the menu. That changed dramatically...

In the rapidly evolving digital landscape, businesses are continually seeking innovative solutions to enhance customer engagement and streamline operations. Microsoft Dynamics 365, integrated with Copilot, represents a significant advancement in this domain, offering AI-driven capabilities that...

Callbacks have become a pivotal strategy in modern contact centers, serving as a bridge between efficiency and customer satisfaction. In the landscape of Customer Contact as a Service (CCaaS), Microsoft’s latest evolution—availability-aware scheduling through CCaaS APIs—ushers in a...

Microsoft Dynamics 365 CRM serves as a cornerstone for organizations, integrating seamlessly with Microsoft 365, Power Platform, and Entra ID (formerly Azure Active Directory). This interconnectedness enhances business operations but also introduces vulnerabilities to cyber threats and data...

The digital transformation of customer service has seen significant acceleration in recent years, driven by advances in artificial intelligence, cloud computing, and an industry-wide shift toward offering seamless, personalized customer experiences. Yet, as organizations strive to balance...

In a rapidly shifting global business landscape, finance leaders are under growing pressure to simplify operations, maintain compliance across borders, and unlock actionable data insights. Microsoft Dynamics 365 Finance, positioned as the core financial backbone of the ever-evolving Microsoft...

The rapid digital transformation of customer service continues to reshape how organizations engage with their customers, and visual collaboration technologies are finding new momentum within enterprise environments. Glance, a longstanding leader in cobrowsing and visual engagement solutions, has...

In today’s dynamic enterprise landscape, the synergy between artificial intelligence and customer experience management is transforming traditional approaches to contact center operations. The recent collaboration between CallMiner, a recognized leader in AI-powered conversation analytics, and...

By any measure, the digital transformation sweeping across today’s enterprise landscape has rarely been as sharply illustrated as it is by companies like Vox ISM—a Microsoft Gold Partner that has carved out an enviable reputation as a vanguard in Microsoft-driven business transformation. The...

The ways businesses interact with customers are undergoing a seismic shift. Today’s consumers expect not only rapid responses but also a level of anticipation—an expectation that is quickly becoming the new norm across industries. Think of moments when a company seamlessly alerts you about a...

In the ever-evolving landscape of heavy equipment rental, digital transformation is not just an opportunity—it's a necessity. Today, companies that operate in equipment rental and dealership management face mounting competition, operational complexity spanning multiple locations, and the...

Semler’s Digital Leap: Inside Denmark’s Largest Microsoft Dynamics ERP Overhaul Denmark’s shifting weather is a fitting emblem for digital transformation: unpredictable, sometimes turbulent, and demanding constant adaptation. In the thick of this transformation stands Semler, Denmark’s $6...

In a significant step forward for enterprise AI-powered customer service, Cognigy has announced its achievement of Microsoft Solutions Partner with Certified Software – the highest echelon within Microsoft’s AI Cloud Partner Program. This major milestone not only underscores Cognigy’s...

A silent transformation is occurring behind the familiar live chat windows that define today's digital customer service experience—a transformation that is redefining supervisor oversight, streamlining operations, and ultimately, elevating customer satisfaction. Microsoft’s recent enhancement to...

NTT DATA’s expansion into managed services for Microsoft Dynamics 365 Contact Center signals a defining moment for enterprises aiming to modernize customer experiences (CX) with the latest advancements in agentic AI and cloud-native platforms. With both technological innovation and practical...

Phishing attacks have long been the scourge of enterprise security, but recent developments reveal a disturbing evolution in cybercriminal tactics targeting Microsoft platforms. A newly uncovered phishing campaign harnesses the trusted veneer of Microsoft Dynamics 365 Customer Voice, weaponizing...

The convergence of artificial intelligence and enterprise resource planning (ERP) is fast reshaping how businesses approach operational efficiency, cost management, and strategic decision-making. The advent of autonomous agents within ERP platforms, especially as seen in Microsoft Dynamics 365...

The growing adoption of generative AI in the workplace has ushered in sweeping changes across industries, delivering newfound efficiencies and innovative capabilities. Yet, with each leap toward automation and intelligence, a parallel, shadowy world of cyber threats surges ahead. A recent...

The landscape of talent acquisition is rapidly evolving, shaped by a mix of digital transformation, changing workforce expectations, and the intensifying war for talent. No longer is hiring a matter of posting job ads and waiting for the right resumes to roll in. Today’s organizations face...

The rapid proliferation of sophisticated cybercrime tactics continues to shape the security landscape for organizations worldwide. Recent findings by Check Point Research have drawn urgent attention to a new and particularly devious phishing campaign exploiting Microsoft Dynamics 365 Customer...