microsoft teams

Sunrise Technologies has rolled out a production AI agent, named Sales Order Assistant, for Jaipur Living — an in‑house Copilot agent built and deployed with Microsoft Copilot Studio that surfaces order queries inside Microsoft Teams and is designed to sit on top of Jaipur Living’s Dynamics 365...

Microsoft Teams will finally let you pop channels out into their own windows — joining chats, Copilot and meeting panes in the long-awaited march toward true multi-window collaboration that promises to reduce context-switching and make hybrid workflows far more manageable. Background Microsoft...

Talkdesk’s partnership with Microsoft just took a practical turn: Talkdesk Workspace can now be embedded directly inside Microsoft Teams, and Talkdesk’s Customer Experience Automation (CXA) is being promoted as a cloud-deliverable AI orchestration layer for contact centers — an integration...

A major enterprise IT support bottleneck — high volumes of routine tickets, long wait times, and distracted engineers — can be turned into an automated, low-friction employee experience by tightly integrating Amazon Connect with Microsoft Teams. AWS’s technical walkthrough shows how a global...

Microsoft’s app ecosystem in 2025 is dominated by the familiar trio of collaboration, security, and productivity: Microsoft Teams tops the charts, followed by Microsoft Authenticator and Microsoft Word, signaling a year in which remote work, secure access, and document creation remained central...

Microsoft is rolling out a dedicated Channel Agent inside Microsoft Teams — an always-on, channel-scoped Copilot that ingests chat history, meeting recaps, files, and Planner boards to summarize conversations, draft status reports, create tasks, and act as a contextual subject-matter assistant...

Microsoft is expanding the reach of AI inside Teams with a public preview of Project Manager agent skills that aim to turn meeting chatter and channel conversations into tracked, actionable work — but the feature brings licensing, governance, and operational caveats that IT teams must weigh...

SymphonyAI’s IRIS Foundry is now available inside Microsoft Teams and Microsoft 365 Copilot, bringing conversational, actionable industrial intelligence directly into the collaboration surface used by frontline operators and engineers — a move that promises to reduce context switching...

AnywhereNow’s renewed bet on Tendfor marks a clear acceleration in the race to deliver Microsoft-native contact‑center experiences across North America, combining Teams‑centric voice capabilities with deep Azure and Copilot integrations to chase larger enterprise CX deals and channel partners...

SymphonyAI’s industrial AI platform, IRIS Foundry, is now directly available inside Microsoft Teams and Microsoft 365 Copilot via the Model Context Protocol (MCP)—bringing real‑time operational visibility, contextualized plant data, and automated workflows into the exact collaboration surface...

SymphonyAI’s IRIS Foundry is now embedded directly into Microsoft Teams and Microsoft 365 Copilot via the Model Context Protocol (MCP), bringing real‑time industrial intelligence, automated workflows, and role‑based copilots into the flow of frontline work—and changing how manufacturing and...

SymphonyAI’s IRIS Foundry now appears directly inside Microsoft Teams and Microsoft 365 Copilot, promising to move industrial AI from dashboards and backrooms into the daily workflows of plant operators and frontline teams—using the Model Context Protocol (MCP) to connect OT data, AI reasoning...

Microsoft and the European Commission have reached a binding settlement that will reshape how Microsoft 365, Office 365, and Microsoft Teams are sold and integrated across Europe — and, in practice, globally — by enforcing unbundling, minimum price deltas, expanded interoperability APIs, and...

Microsoft’s internal account of how Teams has evolved into an AI-first collaboration platform reads less like a product update and more like a blueprint for how large organizations will work in the next decade: Teams as the connective tissue, AI agents as the operational workforce, and Copilot...

Microsoft’s decision to formally separate Teams from Office 365/Microsoft 365 marks the close of a high‑stakes regulatory chapter and creates a new competitive baseline for enterprise collaboration tools worldwide. The European Commission and Microsoft reached a negotiated package of commitments...

Microsoft Teams’ August update is a substantial one: Microsoft rolled out 26 new features across chat, meetings, Teams Phone, workplace Places, frontline scenarios, security tooling, and device certification — blending productivity tweaks, admin controls (notably for Copilot), and several Teams...

Microsoft's latest Windows 11 update brings a long‑awaited fix for muffled Bluetooth headset audio: support for Bluetooth LE Audio's super‑wideband stereo, letting game audio remain high‑fidelity while voice chat or calls run at a much higher sample rate than the old Hands‑Free Profile allowed...

Microsoft’s internal use of AI to “recap” meetings has moved from experiment to everyday practice, with Microsoft Teams Premium now delivering a suite of AI-powered recap tools — Intelligent Recap, Audio Recap, the Interpreter agent, and the Facilitator — that together change how employees catch...

Microsoft Teams is rolling out two platform-level protections meant to stop weaponized files and scammy links from arriving in users’ chats and channels, a change that shifts the battleground for collaboration security from reactive investigation to proactive blocking. Background Microsoft’s...

AudioCodes' Voca Conversational Interaction Center (CIC) has been certified under Microsoft’s Teams Unify model and immediately leveraged that validation to claim another industry accolade — winning UC Today’s 2025 Best Microsoft Teams Contact Center award — a development that tightens the...