windows refresh

Hello. I helped a family member do a Windows Refresh on Windows 8.1, and thousands of her personal files have been removed. According to Microsoft, "you can refresh your PC without deleting any of your personal files or changing your settings." This was not the case for her. I have searched...

Hi, I have a big problem getting my Alienware MX14 to work with Windows. A few days ago, Windows forced me to upgrade to 8.1 which I did and it was working fine… then shut down my computer that night and booted it up the next day and it would freeze at the login screen every time, no matter...

A number of days ago audio on my laptop suddenly vanished. When I click the sound icon, which is accompanied by the red 'mute', a troubleshooter opens and fails to fix the problem. I've scoured the internet regarding fixes (the run services solution will not work - an error comes up proclaiming...

So, after a shortage, Windows decided that it would simply not start anymore. So I did the Refresh option it gave me because the option said that it would try to keep as much as possible (the other option was Reset which said it would do exactly that, reset everything). Now, the only thing it...

Hi While I'm somewhat undecided about how I'm going to update to Windows 8.1, I started wondering about how the update process works. The last thing I do before I update will be to make an image of my C:\ drive, so I can experiment a little. If I just run the update from the Windows update...

Hi I've been thinking about the Windows 8 recovery option, mostly because I can't start the Windows Firewall. And Windows Recovery won't do what I want it to do. I want to do essentially what you could do in Windows 7, replace the operating system while retaining your installed software and...