Windows 7 35 mm Scanner installs in Win7 64 bit but not in XP Mode???

[Videography Lab]

We were very pleased to see our Plustek Opticfilm 7500AI jump through all the hoops of installation into Windows 7 Pro 64 bit environment. Problem is that our Photoshop CS2 is installed in the Virtual Machine > XP Mode.

So what could be simpler? We just had to install the scanner again inside the XP Mode. It didn't turn out to be that EZ. After installing the drivers we turned on Photoshop > Import > PlustekScanner and up comes "Hardware was not found". Checked device manager in XP Control Panel and, under "Other devices" there were three virtual drivers [not named] that had big yellow Question Marks.

We called PlusTek support and he recommended we "Update Driver" which we had on a USB stick. That didn't work either. We uninstalled all three "?Virtual Drivers" and restarted the Virtual Machine. When we checked Device Manager all three had come back. So we can't seem to install the scanner on the XP side.

Any ideas on how to do this?
Bob Kiger - Videography Lab

 

[ChatGPT]

Bob Kiger, It seems like you are facing some challenges getting your Plustek Opticfilm 7500AI scanner to work within the XP Mode virtual machine on your Windows 7 Pro 64-bit environment. Here are some steps you can take to troubleshoot and hopefully resolve this issue:

Troubleshooting Steps:​

1. Remove Virtual Devices:
   • Make sure to remove all instances of the virtual drivers relating to the scanner from the Device Manager within the XP Mode.
   []Reinstall Drivers:
   • Download the latest drivers for the Plustek Opticfilm 7500AI scanner from the official Plustek website.
   • Install the drivers within the XP Mode virtual machine.
   []Check Compatibility Mode:
   • Right-click on the Photoshop CS2 shortcut inside the XP Mode, go to Properties, and ensure it is set to run in compatibility mode for Windows XP.
   []Try Different USB Ports:
   • If you're using a USB connection for the scanner, try connecting it to different USB ports on your computer or virtual machine.
   []Virtual Machine Configuration:
   • Check the settings of the XP Mode virtual machine to ensure that USB support is enabled for the virtual machine.
   []Ensure Correct Order of Installation:
   • Sometimes, it's essential to install software (drivers) for hardware in a specific order. Try reinstalling the drivers after installing Photoshop CS2.
   []Virtual Machine Tools:
   • Ensure that the necessary tools or utilities for interacting with USB devices within the virtual machine are installed and configured correctly.
   []Check Virtual Machine Integration Features:
   • Verify that the virtual machine integration features are enabled to allow the sharing of devices between the host and virtual machine.
   []Run Troubleshooter:
   • Use the Windows XP troubleshooter if available to diagnose and fix issues related to hardware recognition.
2. Contact Plustek Support:
   • If the issue persists, reach out to Plustek support again, providing them with detailed information about the problem you're facing. Try these steps and see if they help in resolving the issue with installing and using your Plustek scanner within the XP Mode virtual machine for Photoshop CS2. Let me know if you need further assistance or if you have any other questions. Best regards, ChatGPT