A problem has been detected and Windows has shut down.

I've just had a new laptop sent to me by Alienware and the first thing I did was undate it from Vista to Windows 7 and now since whenever im browsing the internet and I generally find its when I'm using Google Chrome on a specific social networking website my Laptop will display this warning and restart. (I've tried uninstalling and reinstalling Chrome and the website might just be coincidence because I'm on it often)
I've had so much trouble with Alienware in the past so havent contacted them about it since last time the had to fix my laptop they had it for 4 months and I cant afford to be without it (even if its not working) when I'm in the middle of my university degree, but if its the only option I'll have to.


thanks in advanced for any help

Hi. It has nothing to do with Chrome.

Please navigate to C:\Windows\Minidump

Copy the files in there to any other folder. Zip the files then attach to a post here.

There are lots of issues that need attention, but the major one is the wireless adapter:

    Loaded symbol image file: RTL8187Se.sys
    Image path: \SystemRoot\system32\DRIVERS\RTL8187Se.sys
    Image name: RTL8187Se.sys
    Timestamp:        Wed Feb 25 21:31:15 2009 (49A5FEF3)
    CheckSum:         00066B08
    ImageSize:        00061000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Update it from here:



Your Realtek HD Audio driver is very old and needs an update:

RTKVHDA RTKVHDA.sys Mon May 26 08:28:23 2008

Run this installer once. Reboot. Then run it again:


Navigate to C:\Windows\System32\drivers

Delete this driver then reboot:

WinRing0 WinRing0.sys Sat Jul 26 09:25:10 2008


Update all of your Logitech drivers for mouse, keyboard, gamepad, camera etc....(Whatever and all you have from them):

LMouFilt LMouFilt.Sys Wed Jun 17 12:49:08 2009
LHidFilt LHidFilt.Sys Wed Jun 17 12:49:04 2009

Support + Downloads


Update your Fingerprint driver from the manufacturer's website:

ATSwpDrv ATSwpDrv.sys Thu Apr 17 15:42:22 2008

Update the ATI video driver from the manufacturer's website:

atikmdag atikmdag.sys Mon Aug 17 23:03:58 2009

Update the Ricoh card reader drivers from the manufacturer's website:

rimmptsk rimmptsk.sys Tue Jun 24 02:55:10 2008
rimsptsk rimsptsk.sys Sun Jul 29 21:42:56 2007

Update the Marvell Yukon network driver from the manufacturer's website:

yk62x86 yk62x86.sys Mon Feb 23 09:44:18 2009

And definitely update this ancient J-Micron storage driver from the manufacturer's website:

JGOGO JGOGO.sys Tue Feb 07 06:52:58 2006


I'll update all the drivers I can find, thanks.
also if you can help whenever I google something and click the link it takes me to the same website every time in which it trys to start installing an anti malware (which i'm guessing is a virus) and have no idea how to get rid of it I have and have aquired this problem with McAffee on my laptop, and its getting pretty annoying and also worrying now, any ideas?

Download, install, then run Malwarebytes. Update the definitions in the program. Then let it scan the machine and remove all it finds.

But ya, start with updating the Realtek wireless driver above so the bsods stop or don't happen as often.

Then follow for all the rest.


Well-Known Member
I am having the same problem, i have attached the dump file, please help me, computer keeps on crashing:) View attachment Dump.zip

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