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Windows 7 A very helpful Discovery..

Radenight

Radenight

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Hello gang!

One of the best and brightest members of this wonderful forum recently brought to my attention a very interesting discovery within Windows 7.. This post is entirely Reghakr's words.. Any and all credit for this discovery goes to him. I'm posting this for him only because the option to post a 'sticky' thread wasn't available to him.. ;) We both felt this should be made a sticky so that new and older members can always find it without hassle..


reghakr said:
I happened to run across this program while performing a 'Search'.

It's called "Problem Steps Recorder"

I tried it out and it captures every single mouse click and change that you make, it actually highlights certain areas of text as well. You can e-mail, annotate, etc. Clicking on help brought up a detailed help file on the program.

You can automatically capture the steps you take on a computer, including a text description of where you clicked and a picture of the screen during each click.

It outputs a .zip file on the desktop which extracts a .mht file which opens in your browser. This contains all the captured images a poster may take to provide a 'recording' of the exact steps the poster took to reproduce an error. These files can than be reviewed by the regular members of the forum.

I believe this could be a huge asset for those of us who are trying to provide a resolution to the poster's problem

You can access it by going to Start > Run, and type 'psr'

Thanks go out to Radenight for helping me with this new discovery
Click to expand...

Kudos to Reghakr for finding this great little app!! :) Excellent work my friend..
 

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Solution
tonightslastsong
Turns out, this is part of the Control Panel.

It's pretty obscure, so I hope they make it a little more front-page on the Troubleshooting throughout Windows. If you go to the Control Panel, and under "System and Security", click on the sub-link "Find and fix problems". You then have to use the sidebar to click on the "Get help from a friend" option. This opens up the invitation creator for Remote Assistance, but there is a section along the bottom which which provides a link to this new PSR.

Just through I'd provide a real how-to for finding where they've actually stuck the program. I hope they put it somewhere easier to find in the future, for all of those non-technical people that this program is destined to help one day.
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As "Tonightslastsong" indicates, it is a feature in the Control Panel. But if users find a great use for it, you can create a shortcut, which you can then put on the desktop or whereve by creating it using the path “C:\Windows\System32\psr.exe”. It can make a handy tool.
 

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RAK said:
As "Tonightslastsong" indicates, it is a feature in the Control Panel. But if users find a great use for it, you can create a shortcut, which you can then put on the desktop or whereve by creating it using the path “C:\Windows\System32\psr.exe”. It can make a handy tool.
Click to expand...

Indeed Rak! :) Very good tip.. There have been quite a few positive reports from people that have made use of this tool so far.. ;)
 

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