Black Screen & Crashing After Installing New GPU/PSU

MrJefe

New Member
Hello,

I've been dealing with this issue for the last 2 months. My previous NVIDIA 3070 with 650w PSU had no issues. I installed a new NVIDIA 3080ti with EVGA 850w PSU. While gaming on 1 monitor and having my 2nd monitor on, after some time both screens will go black, I will continue to hear game volume for a bit, then game crashes back to desktop. It does not actually produce a BSOD. If I turn off 1 monitor or the other, I can play without issue. Event viewer shows Display drive nvlddmkm stopped responding and successfully recovered. Reliability Monitor shows mostly Hardware errors code 117, sometimes 141 or 1a1.

Things I have tried:
Fully wiping PC with new Windows install
DDU and new GPU drivers with clean install
Replaced RAM with new RAM
GPU temps run fine
Updated everything in Windows
Windows version: 10.0.19043

I do have a folder with 10 .dmp files that I've ran through WinDbg but can't seem to isolate the problem. From my research this is a TDR issue but the solve can vary. Not sure if any of this info below is helpful. The DMP files are showing as too large for the server to attach.

This dump file has an exception of interest stored in it.
The stored exception information can be accessed via .ecxr.
(3968.3660): Access violation - code c0000005 (first/second chance not available)
For analysis of this file, run !analyze -v
ntdll!RtlpUnwindPrologue+0x1bc:
00007ff8`db6e165c 488b02 mov rax,qword ptr [rdx] ds:00000000`00000120=????????????????

PROCESS_NAME: StarCitizen.exe

READ_ADDRESS: 0000000000000120

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

EXCEPTION_CODE_STR: c0000005

EXCEPTION_PARAMETER1: 0000000000000000

EXCEPTION_PARAMETER2: 0000000000000120




This dump file has an exception of interest stored in it.
The stored exception information can be accessed via .ecxr.
(3a78.bc0): Security check failure or stack buffer overrun - code c0000409 (first/second chance not available)
Subcode: 0x7 FAST_FAIL_FATAL_APP_EXIT
For analysis of this file, run !analyze -v
*** WARNING: Unable to verify checksum for GameBar.exe
KERNELBASE!RaiseFailFastException+0x16e:
00007ffd`9d6bbe3e 0f1f440000 nop dword ptr [rax+rax]
EXCEPTION_RECORD: (.exr -1)
ExceptionAddress: 00007ffd9d6bbe3e (KERNELBASE!RaiseFailFastException+0x000000000000016e)
ExceptionCode: c0000409 (Security check failure or stack buffer overrun)
ExceptionFlags: 00000001
NumberParameters: 3
Parameter[0]: 0000000000000007
Parameter[1]: ffffffff80070512
Parameter[2]: 0000000000000197
Subcode: 0x7 FAST_FAIL_FATAL_APP_EXIT
SYMBOL_NAME: gamebar+1d7079

MODULE_NAME: GameBar

IMAGE_NAME: GameBar.exe

STACK_COMMAND: ~9s ; .ecxr ; kb

FAILURE_BUCKET_ID: FAIL_FAST_FATAL_APP_EXIT_80070512_GameBar.exe!Unknown

OS_VERSION: 10.0.19041.1

BUILDLAB_STR: vb_release

OSPLATFORM_TYPE: x64

OSNAME: Windows 10


Please anyone that can help is a life saver.
 

kemical

Windows Forum Admin
Staff member
Premium Supporter
Hmm.. Have you tried different versions of driver?

TDR issues are usually driver related hence the reason i mention the above.

Have you tried changing the monitors around?

Have you checked your power settings? Are the monitors set to turn off after a certain period of time? If they are then set to 'never'.

You probably tried the above so apologies if you have.
 

MrJefe

New Member
Hmm.. Have you tried different versions of driver?

TDR issues are usually driver related hence the reason i mention the above.

Have you tried changing the monitors around?

Have you checked your power settings? Are the monitors set to turn off after a certain period of time? If they are then set to 'never'.

You probably tried the above so apologies if you have.
Yes I've tried changing monitors and have power settings on maximum performance with no sleep timer. Hoping someone can help analyze these .dmp files to isolate the problem.

0:002> .exr -1
ExceptionAddress: 00007ffa2c114f99 (KERNELBASE!RaiseException+0x0000000000000069)
ExceptionCode: 2badff59
ExceptionFlags: 00000001
NumberParameters: 1
Parameter[0]: 0000006cb5dfb6e0
0:002> kb
# RetAddr : Args to Child : Call Site
00 0000006c`00000000 : 00000002`b5df0100 0000003e`0000003e 00000000`0000001f 00000000`0208003e : ntdll!NtGetContextThread+0x14
01 00000002`b5df0100 : 0000003e`0000003e 00000000`0000001f 00000000`0208003e 0000006c`b5df6880 : 0x0000006c`00000000
02 0000003e`0000003e : 00000000`0000001f 00000000`0208003e 0000006c`b5df6880 00000000`00000000 : 0x00000002`b5df0100
03 00000000`0000001f : 00000000`0208003e 0000006c`b5df6880 00000000`00000000 00000000`00000000 : 0x0000003e`0000003e
04 00000000`0208003e : 0000006c`b5df6880 00000000`00000000 00000000`00000000 00000000`00000000 : 0x1f
05 0000006c`b5df6880 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x208003e
06 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x0000006c`b5df6880
 

kemical

Windows Forum Admin
Staff member
Premium Supporter
If you can upload the dump files to somewhere and post the link I'll certainly take a look.
 

MrJefe

New Member
If you can upload the dump files to somewhere and post the link I'll certainly take a look.
Thank you! Here are some of them. It wouldn't let me upload the larger ones over 1gb to this site. If it would help to see those as well and there's a way I can get those to you please let me know.

 

MrJefe

New Member
Thank you!

I'll give them a look over this evening and get back to you.
Thank you. I really do appreciate your time. I've added 1 more crash that just happened below if it helps. Also on my left monitor (144hz) after the crash the mouse starts lagging but it does not on my right (60hz) monitor. Not sure if that means anything. Let me know!

 
Last edited:

kemical

Windows Forum Admin
Staff member
Premium Supporter
Downloading now..

Tell me, does the black screen and CTD occur with every game or one in particular?
 

MrJefe

New Member
Downloading now..

Tell me, does the black screen and CTD occur with every game or one in particular?
Seems to not occur on less demanding games like Rocket League. If I'm running 2 monitors and playing a demanding game like Star Citizen it usually occurs within 5 minutes. And for whatever reason it won't crash if I'm only running 1 monitor, doesn't matter which one. Thank you for looking!
 

kemical

Windows Forum Admin
Staff member
Premium Supporter
Hi,

like you I cannot see anything in the dump files other than Star citizen and Rocket league being the initial cause.

I checked your hardware error codes and they refer to windows crashing due to hardware.

The screens going black is almost certainly the driver crapping out ( for whatever reason ) and I'd try different Nvidia drivers and see if it makes any difference.

This link will give you access to all the recent Nvidia drivers:
Videocards - NVIDIA GeForce Windows 7 | 8 | 10

If the gpu has done this since the day you got it then it may well be faulty.
 
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