Panda wants me to do this:
We are still working hard on your issue to find out why your computer crashes. We have some information about your computer, but we would need to perform a step to generate a log to know why the operating system freezes, which will help us to find the solution. These steps below, must be performed with Panda application installed and running. To do this, please follow carefully all the next steps; please read them all and then do them:
1. Right click on My Computer => Clik on Properties => Select Advanced tab => Click on Settings button inside "Startup and Recovery"
2. Then select into Write debuggin information a Complete memory dump.
3. When we have received the error blue screen, we need to reboot the machine. Once entering the operating system, please go to this next path C:\WINDOWS\ and search for MEMORY.DMP file.
4. Compress the file MEMORY.DMP into zip or rar (or any other format), and then we would need you to upload it to our FTP server:
a. Open a new internet explorer window
b. Copy and paste this next address:...........
. Once inside, you need to access to the next path:..........
d. Paste here a copy of the compressed file created with the MEMORY.DMP
e. When finishes, let us it know to check it is correctly done and we already have it
Once you have finished performing the steps above, and let us known that the file has already been uploaded you will soon receive a suitable answer.
Shall i do it?