Blue screen of death - Sony Viao- F series

Discussion in 'Windows 7 Blue Screen of Death (BSOD)' started by BSODman, Oct 21, 2012.

  1. BSODman

    BSODman New Member

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    Hi,
    I am getting BSOD on my sony viao. The laptop is a few months old and I get random BSOD .

    I can never reproduce it.. It happens from nowhere and unpredictable.
    I have attached all the logs using the SF_Diagnostic_Tool

    I was never able to read the blue screen.

    Thanks for any helpView attachment BSOD files.zip
     
  2. Tobias

    Tobias Well-Known Member

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    The BSOD was caused by your graphics driver:

    Name NVIDIA GeForce GT 540M
    fffff880`0f088000 fffff880`0fcffc00 nvlddmkm Fri Jun 17 05:08:19 2011 (4DFAC523)

    Also update these drivers:

    Intel(R) Mobile Express Chipset SATA AHCI Controller
    fffff880`01008000 fffff880`0115c000 iaStor Thu Jan 13 02:50:12 2011 (4D2E5A54)

    Wacom Mouse Filter (Bamboo)
    fffff880`043f6000 fffff880`043fe000 wacommousefilter Fri Feb 16 19:12:17 2007 (45D5F401)

    Realtek PCIe GBE Family Controller
    fffff880`04800000 fffff880`04875000 Rt64win7 Thu Apr 21 20:15:33 2011 (4DB07445)

    Atheros AR9287 Wireless Network Adapter
    fffff880`04889000 fffff880`04b2f000 athrx Tue Jun 21 10:03:39 2011 (4E00505B)

    Ricoh PCIe SDXC/MMC Host Controller
    fffff880`04b3c000 fffff880`04b5a000 risdsnxc64 Fri Dec 17 13:45:48 2010 (4D0B5B7C)

    Ricoh PCIe Memory Stick Host Controller
    fffff880`04b5a000 fffff880`04b7c000 rimssne64 Thu Oct 21 03:33:06 2010 (4CBF9852)

    Renesas Electronics USB 3.0 Host Controller
    fffff880`04bba000 fffff880`04beb000 nusb3xhc Fri Dec 10 05:50:35 2010 (4D01B19B)

    ArcSoft Webcam Suite
    fffff880`06a2e000 fffff880`06a38000 ArcSoftKsUFilter Mon May 25 10:27:31 2009 (4A1A5673)

    Intel Management Engine Interface (Chipset)
    fffff880`0f06a000 fffff880`0f07b000 HECIx64 Wed Oct 20 01:33:43 2010 (4CBE2AD7)

    Uninstall or update the Citrix Secure Access Client.
     
  3. BSODman

    BSODman New Member

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    Hi thanks for the reply. You were right with the graphic driver. I tried to open the nvidia graphic app and there i have the BSOD . I updated the nvidia driver.

    However I could not locate the updates for any of the drivers...
    When i try to update each driver, they all seem to be the latest.

    Thanks
     
  4. usasma

    usasma Fantastic Member
    Microsoft Community Contributor

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    Just FYI - updates listed in Windows Update and from the Update Driver tool in Device Manager are usually the least current drivers (they're submitted to Microsoft whenever the manufacturer feels like it).

    The easiest place to update drivers is at the Sony support website - but they aren't always the most current.

    The most current drivers are at the website of the manufacturer who developed the device/program (in most cases).
    Those places are mostly specified in the links at Driver Reference Table (DRT) (aka the Driver Reference Table (DRT for short)).
     
  5. BSODman

    BSODman New Member

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    Thanks for the links..

    I will look there and report how things go..
     
  6. BSODman

    BSODman New Member

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    Still could not locate the latest drivers...
     
  7. usasma

    usasma Fantastic Member
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    nVidia drivers are located here: Drivers | GeForce
    Your video card is the NVIDIA GeForce GT 540M
    Assuming that I have used the correct info, this is the link for the driver: http://www.geforce.com/drivers/results/50007

    WACOM Mouse filter - difficult to find, I suspect there may not be any updates available. Check here: Hardware Drivers | Wacom This all depends on what device you are using (I see 3 mouse devices in MSINFO32).

    ArcSoft Webcam Suite should only be available from Sony (the ArcSoft company will want you to purchase it). If there is no later version at the Sony website, please un-install it (but make sure that you have a copy so you can reinstall it).

    The Citrix stuff has been seen in a number of BSOD's - I'd suggest un-installing it.

    Check for updates of the USB 3.0 stuff at the Sony website also.
     
    #7 usasma, Oct 23, 2012
    Last edited: Oct 23, 2012
  8. BSODman

    BSODman New Member

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    Thanks for the reply..

    I had already installed the getforce driver.
    I unistalled the wacom as i am not using it anymore..
    I have to check the arcsroft webcam

    Regarding citrix i have to keep using it as its the only way i can connect with work.

    Will also check usb 3 from sony website.

    Thanks once again.
     
  9. GeneralHiningII

    GeneralHiningII Honorable Member

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    Did you install the Geforce Driver correctly? :?
     
  10. usasma

    usasma Fantastic Member
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    If you need the Citrix stuff for work, then un-install it and install a fresh copy (in case it got corrupted somehow).

    We've been seeing a lot of memory dumps recently with USB 3.0 issues. That doesn't mean that it's the USB 3.0 drivers that are causing problems tho' - but it's worth looking into.
     
  11. BSODman

    BSODman New Member

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    Thanks for the help everyone.
    Today i got another BSOD. I was enabling wifi direct in laptop and there i get the BSOD.

    I have attached the all the files needed W7 diagnostic tool. Please have a look and help...

    I have even re installed citrix.

    Thanks
     

    Attached Files:

    #11 BSODman, Nov 11, 2012
    Last edited: Nov 11, 2012
  12. usasma

    usasma Fantastic Member
    Microsoft Community Contributor

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    We've seen a number of BSOD issues with SSD's. Here's the information that I've compiled so far:

    There is a disabled ISATAP adapter in your Device Manager. Please:
    - re-enable it
    - right click on it and select "Un-install"
    If needed the device will come back when you reboot - but in most cases it's not needed and it doesn't come back.

    As stated before, the Citrix driver dates from 2008 and is the most likely cause. I'd suggest removing the Citrix stuff for a period when you don't need it (such as a weekend away from work) to see if that stops the BSOD's

    Beyond that, please either update or remove all drivers listed below that are dated from 2009 or earlier (this also includes the USB 3.0 drivers that date from 2010 - they must be updated to 2011/2012 versions):
    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    wacommousefilter.sys Fri Feb 16 13:12:17 2007 (45D5F401)
    Wacom(tablet) Mouse Filter
    http://www.carrona.org/drivers/driver.php?id=wacommousefilter.sys

    PxHlpa64.sys Wed Mar 12 21:58:17 2008 (47D88A39)
    Sonic CD/DVD driver (used by many different CD/DVD programs)
    http://www.carrona.org/drivers/driver.php?id=PxHlpa64.sys

    dne64x.sys Mon Nov 10 20:01:24 2008 (4918D964)
    Citrix Deterministic Network Enhancer Miniport or Cisco Systems VPN Client
    http://www.carrona.org/drivers/driver.php?id=dne64x.sys

    ArcSoftKsUFilter.sys Mon May 25 04:27:31 2009 (4A1A5673)
    ArcSoft Magic-i Visual Effect
    http://www.carrona.org/drivers/driver.php?id=ArcSoftKsUFilter.sys

    nusb3xhc.sys Thu Dec 9 23:50:35 2010 (4D01B19B)
    NEC Electronics USB 3.0 Host Controller Driver (previous BSOD issues)
    http://www.carrona.org/drivers/driver.php?id=nusb3xhc.sys

    nusb3hub.sys Thu Dec 9 23:50:35 2010 (4D01B19B)
    NEC Electronics USB 3.0 Host Controller Driver (previous BSOD issues)
    http://www.carrona.org/drivers/driver.php?id=nusb3hub.sys



    Analysis:
    The following is for informational purposes only.
    Code:
    [font=lucida console]**************************Sun Nov 11 11:09:52.188 2012 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\111112-8845-01.dmp]
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
    Built by: [B]7601[/B].17944.amd64fre.win7sp1_gdr.120830-0333
    System Uptime:[B]1 days 0:52:32.078[/B]
    BugCheck Code: [B]BugCheck A, {fffff9800b976128, 0, 0, fffff800034bf2f0}[/B]
    Probably caused by :[B]win32k.sys ( win32k!xxxClearWakeMask+2f )[/B]
    BugCheck Info: [B]IRQL_NOT_LESS_OR_EQUAL (a)[/B]
    Arguments: 
    Arg1: fffff9800b976128, memory referenced
    Arg2: 0000000000000000, IRQL
    Arg3: 0000000000000000, bitfield :
        bit 0 : value 0 = read operation, 1 = write operation
        bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
    Arg4: fffff800034bf2f0, address which referenced memory
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    BUGCHECK_STR:  0xA
    PROCESS_NAME: [B]VSNClient.exe[/B]
    FAILURE_BUCKET_ID: [B]X64_0xA_win32k!xxxClearWakeMask+2f[/B]
    CPUID:        "Intel(R) Core(TM) i7-2670QM CPU @ 2.20GHz"
    MaxSpeed:     2200
    CurrentSpeed: [B]2195[/B]
      BIOS Version                  R2150V3
      BIOS Release Date             07/22/2011
      Manufacturer                  Sony Corporation
      Product Name                  VPCF23EFX
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    **************************Sun Oct 21 19:05:07.922 2012 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\102112-8065-01.dmp]
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
    Built by: [B]7601[/B].17944.amd64fre.win7sp1_gdr.120830-0333
    System Uptime:[B]0 days 20:23:29.812[/B]
    BugCheck Code: [B]BugCheck 3B, {c0000005, fffff800034921e6, fffff8800c790080, 0}[/B]
    Probably caused by :[B]ntkrnlmp.exe ( nt!SwapContext_PatchXSave+46 )[/B]
    BugCheck Info: [B]SYSTEM_SERVICE_EXCEPTION (3b)[/B]
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff800034921e6, Address of the instruction which caused the bugcheck
    Arg3: fffff8800c790080, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    BUGCHECK_STR:  0x3B
    PROCESS_NAME: [B]explorer.exe[/B]
    FAILURE_BUCKET_ID: [B]X64_0x3B_nt!SwapContext_PatchXSave+46[/B]
    CPUID:        "Intel(R) Core(TM) i7-2670QM CPU @ 2.20GHz"
    MaxSpeed:     2200
    CurrentSpeed: [B]2195[/B]
      BIOS Version                  R2150V3
      BIOS Release Date             07/22/2011
      Manufacturer                  Sony Corporation
      Product Name                  VPCF23EFX
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    **************************Mon Oct  8 18:42:17.501 2012 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\100812-8034-01.dmp]
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
    Built by: [B]7601[/B].17835.amd64fre.win7sp1_gdr.120503-2030
    System Uptime:[B]0 days 0:42:37.391[/B]
    BugCheck Code: [B]BugCheck 1E, {0, 0, 0, 0}[/B]
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
    Probably caused by :[B]nvlddmkm.sys ( nvlddmkm+db01d )[/B]
    BugCheck Info: [B]KMODE_EXCEPTION_NOT_HANDLED (1e)[/B]
    Arguments: 
    Arg1: 0000000000000000, The exception code that was not handled
    Arg2: 0000000000000000, The address that the exception occurred at
    Arg3: 0000000000000000, Parameter 0 of the exception
    Arg4: 0000000000000000, Parameter 1 of the exception
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    BUGCHECK_STR:  0x1E
    PROCESS_NAME: [B]System[/B]
    FAILURE_BUCKET_ID: [B]X64_0x1E_nvlddmkm+db01d[/B]
    CPUID:        "Intel(R) Core(TM) i7-2670QM CPU @ 2.20GHz"
    MaxSpeed:     2200
    CurrentSpeed: [B]2195[/B]
      BIOS Version                  R2150V3
      BIOS Release Date             07/22/2011
      Manufacturer                  Sony Corporation
      Product Name                  VPCF23EFX
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    [/font]
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    [font=lucida console]**************************Sun Nov 11 11:09:52.188 2012 (UTC - 5:00)**************************
    [COLOR=RED][B]wacommousefilter.sys   Fri Feb 16 13:12:17 2007 (45D5F401)[/B][/COLOR]
    [COLOR=RED][B]PxHlpa64.sys           Wed Mar 12 21:58:17 2008 (47D88A39)[/B][/COLOR]
    [COLOR=RED][B]dne64x.sys             Mon Nov 10 20:01:24 2008 (4918D964)[/B][/COLOR]
    [COLOR=RED][B]ArcSoftKsUFilter.sys   Mon May 25 04:27:31 2009 (4A1A5673)[/B][/COLOR]
    intelppm.sys           Mon Jul 13 19:19:25 2009 (4A5BC0FD)
    ctxusbm.sys            Mon Sep  7 14:09:28 2009 (4AA54C58)
    wacomvhid.sys          Mon Sep 21 19:29:14 2009 (4AB80C4A)
    SFEP.sys               Fri Nov 27 00:39:13 2009 (4B0F6601)
    ctxva51.sys            Wed Jan 27 12:47:11 2010 (4B607C1F)
    cag.sys                Tue Mar  9 20:10:02 2010 (4B96F16A)
    amdxata.sys            Fri Mar 19 12:18:18 2010 (4BA3A3CA)
    HECIx64.sys            Tue Oct 19 19:33:43 2010 (4CBE2AD7)
    rimssne64.sys          Wed Oct 20 21:33:06 2010 (4CBF9852)
    [COLOR=RED][B]nusb3xhc.sys           Thu Dec  9 23:50:35 2010 (4D01B19B)[/B][/COLOR]
    [COLOR=RED][B]nusb3hub.sys           Thu Dec  9 23:50:35 2010 (4D01B19B)[/B][/COLOR]
    risdsnxc64.sys         Fri Dec 17 07:45:48 2010 (4D0B5B7C)
    iaStor.sys             Wed Jan 12 20:50:12 2011 (4D2E5A54)
    btwl2cap.sys           Fri Feb 11 20:06:04 2011 (4D55DCFC)
    SynTP.sys              Thu Mar 31 21:30:00 2011 (4D952A98)
    Rt64win7.sys           Thu Apr 21 14:15:33 2011 (4DB07445)
    btwampfl.sys           Sat Apr 30 15:04:53 2011 (4DBC5D55)
    athrx.sys              Tue Jun 21 04:03:39 2011 (4E00505B)
    RTKVHD64.sys           Fri Jun 24 06:44:10 2011 (4E046A7A)
    btwavdt.sys            Tue Jul 12 17:44:50 2011 (4E1CC052)
    btwaudio.sys           Tue Jul 12 17:46:10 2011 (4E1CC0A2)
    btwrchid.sys           Tue Jul 12 17:46:24 2011 (4E1CC0B0)
    nvhda64v.sys           Tue Jul  3 11:25:04 2012 (4FF30ED0)
    mbam.sys               Mon Aug 20 12:49:41 2012 (50326AA5)
    MpFilter.sys           Thu Aug 23 19:03:14 2012 (5036B6B2)
    nvlddmkm.sys           Tue Oct  2 14:21:13 2012 (506B3099)
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    **************************Sun Oct 21 19:05:07.922 2012 (UTC - 5:00)**************************
    nvhda64v.sys           Thu Mar  3 10:59:02 2011 (4D6FBAC6)
    nvBridge.kmd           Thu Jun 16 22:57:30 2011 (4DFAC29A)
    nvlddmkm.sys           Thu Jun 16 23:08:19 2011 (4DFAC523)
    [/font]
    http://www.carrona.org/drivers/driver.php?id=wacommousefilter.sys
    http://www.carrona.org/drivers/driver.php?id=PxHlpa64.sys
    http://www.carrona.org/drivers/driver.php?id=dne64x.sys
    http://www.carrona.org/drivers/driver.php?id=ArcSoftKsUFilter.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=ctxusbm.sys
    http://www.carrona.org/drivers/driver.php?id=wacomvhid.sys
    http://www.carrona.org/drivers/driver.php?id=SFEP.sys
    ctxva51.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    cag.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=amdxata.sys
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    http://www.carrona.org/drivers/driver.php?id=rimssne64.sys
    http://www.carrona.org/drivers/driver.php?id=nusb3xhc.sys
    http://www.carrona.org/drivers/driver.php?id=nusb3hub.sys
    http://www.carrona.org/drivers/driver.php?id=risdsnxc64.sys
    http://www.carrona.org/drivers/driver.php?id=iaStor.sys
    http://www.carrona.org/drivers/driver.php?id=btwl2cap.sys
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys
    http://www.carrona.org/drivers/driver.php?id=Rt64win7.sys
    http://www.carrona.org/drivers/driver.php?id=btwampfl.sys
    http://www.carrona.org/drivers/driver.php?id=athrx.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=btwavdt.sys
    http://www.carrona.org/drivers/driver.php?id=btwaudio.sys
    http://www.carrona.org/drivers/driver.php?id=btwrchid.sys
    http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
    http://www.carrona.org/drivers/driver.php?id=mbam.sys
    http://www.carrona.org/drivers/driver.php?id=MpFilter.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
    http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
    http://www.carrona.org/drivers/driver.php?id=nvBridge.kmd
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
     

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