Windows 7 Blue screen of death - Sony Viao- F series

BSODman

New Member
Hi,
I am getting BSOD on my sony viao. The laptop is a few months old and I get random BSOD .

I can never reproduce it.. It happens from nowhere and unpredictable.
I have attached all the logs using the SF_Diagnostic_Tool

I was never able to read the blue screen.

Thanks for any help View attachment BSOD files.zip
 
The BSOD was caused by your graphics driver:

Name NVIDIA GeForce GT 540M
fffff880`0f088000 fffff880`0fcffc00 nvlddmkm Fri Jun 17 05:08:19 2011 (4DFAC523)

Also update these drivers:

Intel(R) Mobile Express Chipset SATA AHCI Controller
fffff880`01008000 fffff880`0115c000 iaStor Thu Jan 13 02:50:12 2011 (4D2E5A54)

Wacom Mouse Filter (Bamboo)
fffff880`043f6000 fffff880`043fe000 wacommousefilter Fri Feb 16 19:12:17 2007 (45D5F401)

Realtek PCIe GBE Family Controller
fffff880`04800000 fffff880`04875000 Rt64win7 Thu Apr 21 20:15:33 2011 (4DB07445)

Atheros AR9287 Wireless Network Adapter
fffff880`04889000 fffff880`04b2f000 athrx Tue Jun 21 10:03:39 2011 (4E00505B)

Ricoh PCIe SDXC/MMC Host Controller
fffff880`04b3c000 fffff880`04b5a000 risdsnxc64 Fri Dec 17 13:45:48 2010 (4D0B5B7C)

Ricoh PCIe Memory Stick Host Controller
fffff880`04b5a000 fffff880`04b7c000 rimssne64 Thu Oct 21 03:33:06 2010 (4CBF9852)

Renesas Electronics USB 3.0 Host Controller
fffff880`04bba000 fffff880`04beb000 nusb3xhc Fri Dec 10 05:50:35 2010 (4D01B19B)

ArcSoft Webcam Suite
fffff880`06a2e000 fffff880`06a38000 ArcSoftKsUFilter Mon May 25 10:27:31 2009 (4A1A5673)

Intel Management Engine Interface (Chipset)
fffff880`0f06a000 fffff880`0f07b000 HECIx64 Wed Oct 20 01:33:43 2010 (4CBE2AD7)

Uninstall or update the Citrix Secure Access Client.
 
The BSOD was caused by your graphics driver:

Name NVIDIA GeForce GT 540M
fffff880`0f088000 fffff880`0fcffc00 nvlddmkm Fri Jun 17 05:08:19 2011 (4DFAC523)

Also update these drivers:

Intel(R) Mobile Express Chipset SATA AHCI Controller
fffff880`01008000 fffff880`0115c000 iaStor Thu Jan 13 02:50:12 2011 (4D2E5A54)

Wacom Mouse Filter (Bamboo)
fffff880`043f6000 fffff880`043fe000 wacommousefilter Fri Feb 16 19:12:17 2007 (45D5F401)

Realtek PCIe GBE Family Controller
fffff880`04800000 fffff880`04875000 Rt64win7 Thu Apr 21 20:15:33 2011 (4DB07445)

Atheros AR9287 Wireless Network Adapter
fffff880`04889000 fffff880`04b2f000 athrx Tue Jun 21 10:03:39 2011 (4E00505B)

Ricoh PCIe SDXC/MMC Host Controller
fffff880`04b3c000 fffff880`04b5a000 risdsnxc64 Fri Dec 17 13:45:48 2010 (4D0B5B7C)

Ricoh PCIe Memory Stick Host Controller
fffff880`04b5a000 fffff880`04b7c000 rimssne64 Thu Oct 21 03:33:06 2010 (4CBF9852)

Renesas Electronics USB 3.0 Host Controller
fffff880`04bba000 fffff880`04beb000 nusb3xhc Fri Dec 10 05:50:35 2010 (4D01B19B)

ArcSoft Webcam Suite
fffff880`06a2e000 fffff880`06a38000 ArcSoftKsUFilter Mon May 25 10:27:31 2009 (4A1A5673)

Intel Management Engine Interface (Chipset)
fffff880`0f06a000 fffff880`0f07b000 HECIx64 Wed Oct 20 01:33:43 2010 (4CBE2AD7)

Uninstall or update the Citrix Secure Access Client.


Hi thanks for the reply. You were right with the graphic driver. I tried to open the nvidia graphic app and there i have the BSOD . I updated the nvidia driver.

However I could not locate the updates for any of the drivers...
When i try to update each driver, they all seem to be the latest.

Thanks
 
Just FYI - updates listed in Windows Update and from the Update Driver tool in Device Manager are usually the least current drivers (they're submitted to Microsoft whenever the manufacturer feels like it).

The easiest place to update drivers is at the Sony support website - but they aren't always the most current.

The most current drivers are at the website of the manufacturer who developed the device/program (in most cases).
Those places are mostly specified in the links at Driver Reference Table (DRT) (aka the Driver Reference Table (DRT for short)).
 
Just FYI - updates listed in Windows Update and from the Update Driver tool in Device Manager are usually the least current drivers (they're submitted to Microsoft whenever the manufacturer feels like it).

The easiest place to update drivers is at the Sony support website - but they aren't always the most current.

The most current drivers are at the website of the manufacturer who developed the device/program (in most cases).
Those places are mostly specified in the links at Driver Reference Table (DRT) (aka the Driver Reference Table (DRT for short)).
Thanks for the links..

I will look there and report how things go..
 
Just FYI - updates listed in Windows Update and from the Update Driver tool in Device Manager are usually the least current drivers (they're submitted to Microsoft whenever the manufacturer feels like it).

The easiest place to update drivers is at the Sony support website - but they aren't always the most current.

The most current drivers are at the website of the manufacturer who developed the device/program (in most cases).
Those places are mostly specified in the links at Driver Reference Table (DRT) (aka the Driver Reference Table (DRT for short)).


Still could not locate the latest drivers...
 
nVidia drivers are located here: Drivers | GeForce
Your video card is the NVIDIA GeForce GT 540M
Assuming that I have used the correct info, this is the link for the driver: http://www.geforce.com/drivers/results/50007

WACOM Mouse filter - difficult to find, I suspect there may not be any updates available. Check here: Hardware Drivers | Wacom This all depends on what device you are using (I see 3 mouse devices in MSINFO32).

ArcSoft Webcam Suite should only be available from Sony (the ArcSoft company will want you to purchase it). If there is no later version at the Sony website, please un-install it (but make sure that you have a copy so you can reinstall it).

The Citrix stuff has been seen in a number of BSOD's - I'd suggest un-installing it.

Check for updates of the USB 3.0 stuff at the Sony website also.
 
Last edited:
nVidia drivers are located here: Drivers | GeForce
Your video card is the NVIDIA GeForce GT 540M
Assuming that I have used the correct info, this is the link for the driver: Drivers | GeForce

WACOM Mouse filter - difficult to find, I suspect there may not be any updates available. Check here: Hardware Drivers | Wacom This all depends on what device you are using (I see 3 mouse devices in MSINFO32).

ArcSoft Webcam Suite should only be available from Sony (the ArcSoft company will want you to purchase it). If there is no later version at the Sony website, please un-install it (but make sure that you have a copy so you can reinstall it).

The Citrix stuff has been seen in a number of BSOD's - I'd suggest un-installing it.

Check for updates of the USB 3.0 stuff at the Sony website also.

Thanks for the reply..

I had already installed the getforce driver.
I unistalled the wacom as i am not using it anymore..
I have to check the arcsroft webcam

Regarding citrix i have to keep using it as its the only way i can connect with work.

Will also check usb 3 from sony website.

Thanks once again.
 
If you need the Citrix stuff for work, then un-install it and install a fresh copy (in case it got corrupted somehow).

We've been seeing a lot of memory dumps recently with USB 3.0 issues. That doesn't mean that it's the USB 3.0 drivers that are causing problems tho' - but it's worth looking into.
 
Thanks for the help everyone.
Today i got another BSOD. I was enabling wifi direct in laptop and there i get the BSOD.

I have attached the all the files needed W7 diagnostic tool. Please have a look and help...

I have even re installed citrix.

Thanks
 

Attachments

  • SF_11-11-2012.zip
    2.3 MB · Views: 551
Last edited:
We've seen a number of BSOD issues with SSD's. Here's the information that I've compiled so far:
There's not a whole bunch available to test SSD's. The "easiest" test is to remove the SSD, install a platter-based hard drive, install Windows and test for stability that way.

Here's some suggestions:
- Update the SSD's firmware to the latest available version (VERY IMPORTANT!!!)
- Update the motherboard controllers drivers to the latest available version from the controller manufacturer (NOT the mobo manufacturer unless you can't find any on the controller manufacturer's website)
- Slow the memory (RAM) down to the next slower speed (I've only seen one person who claimed that this worked for them).
- Use any manufacturer's utilities that you may have. If you don't have any, then try this free one (I haven't used it myself): Crystal Dew World
- Update chipset and storage controller drivers to the latest available from the manufacturer of the device (not the manufacturer of the motherboard). Be sure to update ALL controllers on the motherboard!
....NOTE: Recently (Nov 2011) we had BSOD issues with the Marvell 91xx controller and an SSD. You may have to switch controllers also.
- Replace the SSD with a platter based hard drive and see if that stops the BSOD's. If it does, then it's likely that there's a problem with the SSD OR an incompatibility with your system.
It's my opinion that SSD's aren't reliable enough (with current hardware) to be used on a system that needs to work reliably. Until I see reliability I will not recommend, nor will I use, SSD's for critical applications.
06 Dec 2011 - This post tends to confirm issues with certain SSD chipsets and certain controllers - [SOLVED] cant find the cause of BSOD F4 - Tech Support Forum
29 May 2012 - The frequency of BSOD's with SSD's seems to have been decreasing over the last several months. It may be approaching time to re-evaluate my stand on their suitability for use in production systems.


There is a disabled ISATAP adapter in your Device Manager. Please:
- re-enable it
- right click on it and select "Un-install"
If needed the device will come back when you reboot - but in most cases it's not needed and it doesn't come back.

As stated before, the Citrix driver dates from 2008 and is the most likely cause. I'd suggest removing the Citrix stuff for a period when you don't need it (such as a weekend away from work) to see if that stops the BSOD's

Beyond that, please either update or remove all drivers listed below that are dated from 2009 or earlier (this also includes the USB 3.0 drivers that date from 2010 - they must be updated to 2011/2012 versions):
Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

wacommousefilter.sys Fri Feb 16 13:12:17 2007 (45D5F401)
Wacom(tablet) Mouse Filter
http://www.carrona.org/drivers/driver.php?id=wacommousefilter.sys

PxHlpa64.sys Wed Mar 12 21:58:17 2008 (47D88A39)
Sonic CD/DVD driver (used by many different CD/DVD programs)
http://www.carrona.org/drivers/driver.php?id=PxHlpa64.sys

dne64x.sys Mon Nov 10 20:01:24 2008 (4918D964)
Citrix Deterministic Network Enhancer Miniport or Cisco Systems VPN Client
http://www.carrona.org/drivers/driver.php?id=dne64x.sys

ArcSoftKsUFilter.sys Mon May 25 04:27:31 2009 (4A1A5673)
ArcSoft Magic-i Visual Effect
http://www.carrona.org/drivers/driver.php?id=ArcSoftKsUFilter.sys

nusb3xhc.sys Thu Dec 9 23:50:35 2010 (4D01B19B)
NEC Electronics USB 3.0 Host Controller Driver (previous BSOD issues)
http://www.carrona.org/drivers/driver.php?id=nusb3xhc.sys

nusb3hub.sys Thu Dec 9 23:50:35 2010 (4D01B19B)
NEC Electronics USB 3.0 Host Controller Driver (previous BSOD issues)
http://www.carrona.org/drivers/driver.php?id=nusb3hub.sys



Analysis:
The following is for informational purposes only.
Code:
[font=lucida console]**************************Sun Nov 11 11:09:52.188 2012 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\111112-8845-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: [B]7601[/B].17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime:[B]1 days 0:52:32.078[/B]
BugCheck Code: [B]BugCheck A, {fffff9800b976128, 0, 0, fffff800034bf2f0}[/B]
Probably caused by :[B]win32k.sys ( win32k!xxxClearWakeMask+2f )[/B]
BugCheck Info: [B]IRQL_NOT_LESS_OR_EQUAL (a)[/B]
Arguments: 
Arg1: fffff9800b976128, memory referenced
Arg2: 0000000000000000, IRQL
Arg3: 0000000000000000, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff800034bf2f0, address which referenced memory
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME: [B]VSNClient.exe[/B]
FAILURE_BUCKET_ID: [B]X64_0xA_win32k!xxxClearWakeMask+2f[/B]
CPUID:        "Intel(R) Core(TM) i7-2670QM CPU @ 2.20GHz"
MaxSpeed:     2200
CurrentSpeed: [B]2195[/B]
  BIOS Version                  R2150V3
  BIOS Release Date             07/22/2011
  Manufacturer                  Sony Corporation
  Product Name                  VPCF23EFX
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Oct 21 19:05:07.922 2012 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\102112-8065-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: [B]7601[/B].17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime:[B]0 days 20:23:29.812[/B]
BugCheck Code: [B]BugCheck 3B, {c0000005, fffff800034921e6, fffff8800c790080, 0}[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!SwapContext_PatchXSave+46 )[/B]
BugCheck Info: [B]SYSTEM_SERVICE_EXCEPTION (3b)[/B]
Arguments: 
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff800034921e6, Address of the instruction which caused the bugcheck
Arg3: fffff8800c790080, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME: [B]explorer.exe[/B]
FAILURE_BUCKET_ID: [B]X64_0x3B_nt!SwapContext_PatchXSave+46[/B]
CPUID:        "Intel(R) Core(TM) i7-2670QM CPU @ 2.20GHz"
MaxSpeed:     2200
CurrentSpeed: [B]2195[/B]
  BIOS Version                  R2150V3
  BIOS Release Date             07/22/2011
  Manufacturer                  Sony Corporation
  Product Name                  VPCF23EFX
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Oct  8 18:42:17.501 2012 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\100812-8034-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: [B]7601[/B].17835.amd64fre.win7sp1_gdr.120503-2030
System Uptime:[B]0 days 0:42:37.391[/B]
BugCheck Code: [B]BugCheck 1E, {0, 0, 0, 0}[/B]
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by :[B]nvlddmkm.sys ( nvlddmkm+db01d )[/B]
BugCheck Info: [B]KMODE_EXCEPTION_NOT_HANDLED (1e)[/B]
Arguments: 
Arg1: 0000000000000000, The exception code that was not handled
Arg2: 0000000000000000, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: 0000000000000000, Parameter 1 of the exception
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x1E
PROCESS_NAME: [B]System[/B]
FAILURE_BUCKET_ID: [B]X64_0x1E_nvlddmkm+db01d[/B]
CPUID:        "Intel(R) Core(TM) i7-2670QM CPU @ 2.20GHz"
MaxSpeed:     2200
CurrentSpeed: [B]2195[/B]
  BIOS Version                  R2150V3
  BIOS Release Date             07/22/2011
  Manufacturer                  Sony Corporation
  Product Name                  VPCF23EFX
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code:
[font=lucida console]**************************Sun Nov 11 11:09:52.188 2012 (UTC - 5:00)**************************
[COLOR=RED][B]wacommousefilter.sys   Fri Feb 16 13:12:17 2007 (45D5F401)[/B][/COLOR]
[COLOR=RED][B]PxHlpa64.sys           Wed Mar 12 21:58:17 2008 (47D88A39)[/B][/COLOR]
[COLOR=RED][B]dne64x.sys             Mon Nov 10 20:01:24 2008 (4918D964)[/B][/COLOR]
[COLOR=RED][B]ArcSoftKsUFilter.sys   Mon May 25 04:27:31 2009 (4A1A5673)[/B][/COLOR]
intelppm.sys           Mon Jul 13 19:19:25 2009 (4A5BC0FD)
ctxusbm.sys            Mon Sep  7 14:09:28 2009 (4AA54C58)
wacomvhid.sys          Mon Sep 21 19:29:14 2009 (4AB80C4A)
SFEP.sys               Fri Nov 27 00:39:13 2009 (4B0F6601)
ctxva51.sys            Wed Jan 27 12:47:11 2010 (4B607C1F)
cag.sys                Tue Mar  9 20:10:02 2010 (4B96F16A)
amdxata.sys            Fri Mar 19 12:18:18 2010 (4BA3A3CA)
HECIx64.sys            Tue Oct 19 19:33:43 2010 (4CBE2AD7)
rimssne64.sys          Wed Oct 20 21:33:06 2010 (4CBF9852)
[COLOR=RED][B]nusb3xhc.sys           Thu Dec  9 23:50:35 2010 (4D01B19B)[/B][/COLOR]
[COLOR=RED][B]nusb3hub.sys           Thu Dec  9 23:50:35 2010 (4D01B19B)[/B][/COLOR]
risdsnxc64.sys         Fri Dec 17 07:45:48 2010 (4D0B5B7C)
iaStor.sys             Wed Jan 12 20:50:12 2011 (4D2E5A54)
btwl2cap.sys           Fri Feb 11 20:06:04 2011 (4D55DCFC)
SynTP.sys              Thu Mar 31 21:30:00 2011 (4D952A98)
Rt64win7.sys           Thu Apr 21 14:15:33 2011 (4DB07445)
btwampfl.sys           Sat Apr 30 15:04:53 2011 (4DBC5D55)
athrx.sys              Tue Jun 21 04:03:39 2011 (4E00505B)
RTKVHD64.sys           Fri Jun 24 06:44:10 2011 (4E046A7A)
btwavdt.sys            Tue Jul 12 17:44:50 2011 (4E1CC052)
btwaudio.sys           Tue Jul 12 17:46:10 2011 (4E1CC0A2)
btwrchid.sys           Tue Jul 12 17:46:24 2011 (4E1CC0B0)
nvhda64v.sys           Tue Jul  3 11:25:04 2012 (4FF30ED0)
mbam.sys               Mon Aug 20 12:49:41 2012 (50326AA5)
MpFilter.sys           Thu Aug 23 19:03:14 2012 (5036B6B2)
nvlddmkm.sys           Tue Oct  2 14:21:13 2012 (506B3099)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Oct 21 19:05:07.922 2012 (UTC - 5:00)**************************
nvhda64v.sys           Thu Mar  3 10:59:02 2011 (4D6FBAC6)
nvBridge.kmd           Thu Jun 16 22:57:30 2011 (4DFAC29A)
nvlddmkm.sys           Thu Jun 16 23:08:19 2011 (4DFAC523)
[/font]
http://www.carrona.org/drivers/driver.php?id=wacommousefilter.sys
http://www.carrona.org/drivers/driver.php?id=PxHlpa64.sys
http://www.carrona.org/drivers/driver.php?id=dne64x.sys
http://www.carrona.org/drivers/driver.php?id=ArcSoftKsUFilter.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=ctxusbm.sys
http://www.carrona.org/drivers/driver.php?id=wacomvhid.sys
http://www.carrona.org/drivers/driver.php?id=SFEP.sys
ctxva51.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
cag.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=amdxata.sys
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
http://www.carrona.org/drivers/driver.php?id=rimssne64.sys
http://www.carrona.org/drivers/driver.php?id=nusb3xhc.sys
http://www.carrona.org/drivers/driver.php?id=nusb3hub.sys
http://www.carrona.org/drivers/driver.php?id=risdsnxc64.sys
http://www.carrona.org/drivers/driver.php?id=iaStor.sys
Link Removed - Invalid URL
http://www.carrona.org/drivers/driver.php?id=SynTP.sys
http://www.carrona.org/drivers/driver.php?id=Rt64win7.sys
Link Removed - Invalid URL
http://www.carrona.org/drivers/driver.php?id=athrx.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
Link Removed - Invalid URL
Link Removed - Invalid URL
Link Removed - Invalid URL
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
Link Removed - Invalid URL
http://www.carrona.org/drivers/driver.php?id=MpFilter.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=nvBridge.kmd
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
 
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