Brand new PC, BSOD 2 days in a row. Please help!

Discussion in 'Windows 7 Blue Screen of Death (BSOD)' started by Jason Beasley, Nov 22, 2012.

  1. Jason Beasley

    Jason Beasley New Member

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    So I just received this new gaming rig from ibuypower. It has been working great for the time being. Yesterday I had a BSOD and today while the computer was idle it had another BSOD. This is the latest information in the error window:

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033

    Additional information about the problem:
    BCCode: a
    BCP1: 0000000000000000
    BCP2: 0000000000000002
    BCP3: 0000000000000001
    BCP4: FFFFF800034CED2C
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\112212-25849-01.dmp
    C:\Users\LJFilms\AppData\Local\Temp\WER-40763-0.sysdata.xml
    Any ideas?



    The attached is the W7F Diagnostic Zip that should help solve this I hope!

    Thank you very much in advance.

    Jason
     

    Attached Files:

    #1 Jason Beasley, Nov 22, 2012
    Last edited: Nov 22, 2012
  2. Jason Beasley

    Jason Beasley New Member

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    All files in the How to ask for BSOD Help thread are in the compressed folder. Truly hope someone is able to assist!
     
    #2 Jason Beasley, Nov 22, 2012
    Last edited: Nov 22, 2012
  3. GeneralHiningII

    GeneralHiningII Honorable Member

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    You have 110 updates installed for SP1 - normally there are about 130 - 140. Please go to Windows Update and download all the available updates.

    You have a wireless USB Network Adapter: Win7 doesn't like those -

    Please disable this device:

    Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Win7 systems. Please uninstall it using these instructions here:

    The following is a list of drivers that could be causing problems. Drivers in red should be removed or updated (using the link provided).

    Lycosa.sys Fri Jan 18 19:51:42 2008 (4790689E)
    Razer Lycosa/Razer Tarantula Keyboard Driver. Older versions have BSOD issues with Win7
    Driver Reference Table - Lycosa.sys

    dtsoftbus01.sys Sat Jan 14 00:45:46 2012 (4F10358A)
    Daemon Tools driver Possible BSOD issues in Win7
    Driver Reference Table - dtsoftbus01.sys

    scmndisp.sys Fri May 27 20:30:22 2011 (4DDF7D3E)
    Netgear Neutral Wireless Solution
    Driver Reference Table - scmndisp.sys

    The reason why I highlighted the scmndisp.sys driver is because of this:

    Code:
    Debug session time: Fri Nov 23 10:46:58.047 2012 (UTC + 11:00)
    Loading Dump File [C:\Users\MZ\SysnativeBSODApps\112212-25849-01.dmp]
    Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333
    System Uptime: 0 days 21:32:38.653
    BugCheck A, {0, 2, 1, fffff800034ced2c}
    [COLOR=#ff0000]Probably caused by : scmndisp.sys ( scmndisp+16d1 )[/COLOR]
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    BUGCHECK_STR:  0xA
    PROCESS_NAME:  System
    [COLOR=#ff0000]FAILURE_BUCKET_ID:  X64_0xA_scmndisp+16d1[/COLOR]
    MaxSpeed:     3600
    CurrentSpeed: 3600
    BiosVersion = F12
    BiosReleaseDate = 07/05/2012
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    Debug session time: Thu Nov 22 13:13:24.189 2012 (UTC + 11:00)
    Loading Dump File [C:\Users\MZ\SysnativeBSODApps\112112-24726-01.dmp]
    Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333
    System Uptime: 0 days 4:34:41.001
    BugCheck A, {80, 2, 1, fffff800034ec2ff}
    Probably caused by : ntkrnlmp.exe ( nt!KeAcquireInStackQueuedSpinLock+5f )
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    BUGCHECK_STR:  0xA
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID:  X64_0xA_nt!KeAcquireInStackQueuedSpinLock+5f
    MaxSpeed:     3600
    CurrentSpeed: 3600
    BiosVersion = F12
    BiosReleaseDate = 07/05/2012
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    
    The first minidump points to scmndisp.sys (which is also your Wireless USB Adapter driver, which I mentioned in my second opening paragraph).

    The second one, ntkrnlmp.exe (NT Kernel Multi Processor), comes with the message:
    Code:
    IRQL_NOT_LESS_OR_EQUAL (a)
    An attempt was made to access a pageable (or completely invalid) address at an
    interrupt request level (IRQL) that is too high.  [COLOR=#ff0000]This is usually[/COLOR]
    [COLOR=#ff0000]caused by drivers using improper addresses.[/COLOR]
    If a kernel debugger is available get the stack backtrace.
    
    Both minidumps relate to driver problems, and one of them points to the exact driver - this leads me to believe that it IS the wireless USB network adapter that's causing the problem.
     
  4. Jason Beasley

    Jason Beasley New Member

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    Thank you. Working on it now.
     

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