New System build with multiple BSODs

michaelpinnau

New Member
Hello, I recently built a new computer, I've been having several stability issues and crashes. I'm running the following system.
OS Name Microsoft Windows 10 Home
Version 10.0.17134 Build 17134

OS Manufacturer Microsoft Corporation
System Name DESKTOP-G3M0DMS
System Type x64-based PC
System SKU SKU
Processor AMD Ryzen 7 2700X Eight-Core Processor, 3700 Mhz, 8 Core(s), 16 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. 0401, 2018-03-08
SMBIOS Version 3.1
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer ASUSTeK COMPUTER INC.
BaseBoard Model Not Available (Crosshair vii hero wi-fi)
BaseBoard Name Base Board
Platform Role Desktop
Secure Boot State Off
PCR7 Configuration Binding Not Possible
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume2
Locale Canada
Hardware Abstraction Layer Version = "10.0.17134.285"
User Name DESKTOP-G3M0DMS\Michael
Time Zone Eastern Daylight Time
Installed Physical Memory (RAM) 16.0 GB
Total Physical Memory 15.9 GB
Available Physical Memory 11.7 GB
Total Virtual Memory 18.3 GB
Available Virtual Memory 12.0 GB
Page File Space 2.38 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not InstantGo, Un-allowed DMA capable bus/device(s) detected, TPM is not usable
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes

I'm running an rtx 2080 with the latest nvidia drivers.
I've had several BSOD's since i built the pc. It will be fine for awhile and then it just randomly BSOD's
The issue the computer had was a hardware error with the following issues
Most of these issues started when i turned the memory speed up to 3200mhz. the ram is speced to go this speed and i had turned it this fast with 1.35mhv going to it
Problem Event Name: LiveKernelEvent
Code: ab
Parameter 1: 2
Parameter 2: 2e0
Parameter 3: 0
Parameter 4: 17
OS version: 10_0_17134
Service Pack: 0_0
Product: 768_1
OS Version: 10.0.17134.2.0.0.768.101
Locale ID: 4105
There was a second bluescreen that day with these codes
Problem signature
Problem Event Name: BlueScreen
Code: 4e
Parameter 1: 99
Parameter 2: 3ade7b
Parameter 3: 2
Parameter 4: a0003a0003ade7a
OS version: 10_0_17134
Service Pack: 0_0
Product: 768_1
OS Version: 10.0.17134.2.0.0.768.101
Locale ID: 4105

Extra information about the problem
Bucket ID: 0x4E_99_nt!MiDecrementShareCount

I then turned down the memory speed to 3000mhz with increased the system stability a bit, but a couple of days later i got another couple of blue screens

Problem signature
Problem Event Name: BlueScreen
Code: 19
Parameter 1: 20
Parameter 2: ffffc58c9c2f5000
Parameter 3: ffffc58c9c2f5730
Parameter 4: 5730100
OS version: 10_0_17134
Service Pack: 0_0
Product: 768_1
OS Version: 10.0.17134.2.0.0.768.101
Locale ID: 4105

Extra information about the problem
Bucket ID: 0x19_20_nt!EtwpEnumerateAddressSpace

Problem Event Name: BlueScreen
Code: c2
Parameter 1: 7
Parameter 2: 666e6477
Parameter 3: 4050004
Parameter 4: ffffcc0371dfd160
OS version: 10_0_17134
Service Pack: 0_0
Product: 768_1
OS Version: 10.0.17134.2.0.0.768.101
Locale ID: 4105

Extra information about the problem
Bucket ID: 0xc2_7_wdnf_nvlddmkm!CMemoryAllocator::freeMemoryWithTag

the following day i got this blue screen

Problem signature
Problem Event Name: BlueScreen
Code: 119
Parameter 1: 10000
Parameter 2: ffff958aef468000
Parameter 3: ffff958af41c3ac0
Parameter 4: 0
OS version: 10_0_17134
Service Pack: 0_0
Product: 768_1
OS Version: 10.0.17134.2.0.0.768.101
Locale ID: 4105

Extra information about the problem
Bucket ID: 0x119_10000_UNKNOWN_dxgmms2!VidSchiSetFlipDevice

Most of these BSOD's happen when i'm playing videogames but certain one's just happened randomly on their own. I don't really know what to make of these issues. I tried running memtest86 overnight and the test froze on the 2nd pass through without pulling any errors. it also was responsive and i could tweek the test this morning when i checked the system. Any ideas on where the issues with my system lie?

If there's any missing information, i'll be fairly actively monitoring this post and i'm happy to include or retrieve any relevant information that i've missed.
 


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Last edited:

Neemobeer

Windows Forum Team
Staff member
Considering you stated "All the problems started happening when..." I would reset the BIOS back to factory defaults and test for a few days.
 


michaelpinnau

New Member
Alright, I'll try resetting the BIOS and seeing if that fixes the issues.
 


kemical

Windows Forum Admin
Staff member
Premium Supporter
I'm running a similar system to yours (see cpu-z) and a wealth of information can be found here:
Crosshair VII Hero Essential Info Thread

Regarding your RAM: Have you tried running the D.O.C.P setting via the bios (found on extreme tweaker page)? This is an AMD version of XMP and will set your RAM according to it's rated speed and timings.

I just noticed that your bios is quite old too. If you haven't much experience with flashing the bios then you may want to ask a friend or a local pc shop.
 


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