BSOD during ANY game

Discussion in 'Windows 7 Blue Screen of Death (BSOD)' started by GothWitch, Jul 14, 2015.

  1. GothWitch

    GothWitch Member

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    Please excuse my ignorance since I'm a Linux girl usually. Running Windows 7 64 bit on a HP DC7900 with an MSI R7850 graphics card. So every time I try to run Minecraft or Skyrim (a few other games give a BSOD but can't think of them) it starts fine, no lag, graphics look awesome. Then outta the blue, no pun intended, I get a BSOD every time. What do I need to look for with log files or what do I need to show to get an idea of what's wrong? Thank you so much and I think I'm going to enjoy this forum. :)
     
  2. GothWitch

    GothWitch Member

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    Here's the hardware temps and whatnot.
     

    Attached Files:

  3. Neemobeer

    Neemobeer Windows Forum Team
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    Welcome, also a big Linux user :) Your CPU temperatures look normal. Anything above 75 C I would start getting concerned.

    Please upload your Windows crash dumps. They will be located in C:\Windows\Minidump If this folder is empty or doesn't exist that will also be helpful info.
     
  4. GothWitch

    GothWitch Member

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    This is all the files in that folder. So what is it in the files that indicates the problem? I don't even know where to begin with Windows since I haven't used it since the initial release of Vista :vomit:
     

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  5. Neemobeer

    Neemobeer Windows Forum Team
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    Looks like your AMD driver atikmdag.sys is causing the crash. Did you have a recent update to your GPU?
    What I would do is
    • First verify you have the latest graphics driver, if not install the newest driver and test your games again
    • If you do have the latest driver, then you may need to roll back to a previous version, OR uninstall the driver and try re-installing it.
    This is the method I prefer to use if I am rolling a driver back.
    • Press the Win key and type cmd but do not press enter
    • Right-click on command prompt and select "Run As Administrator"
    • Type cd %userprofile%\Desktop <press enter>
    • Type pnputil -e >> drivers.txt
    • Open the driver.txt file on your desktop and look for the entries for your AMD "Display adapters
    Here is a sample of mine. (Nvidia)
    Published name : oem31.inf
    Driver package provider : NVIDIA
    Class : Display adapters
    Driver date and version : 03/13/2015 9.18.13.4788
    Signer name : Microsoft Windows Hardware Compatibility Publisher

    Published name : oem11.inf
    Driver package provider : NVIDIA
    Class : Display adapters
    Driver date and version : 03/04/2014 9.18.13.3523
    Signer name : Microsoft Windows Hardware Compatibility Publisher

    Published name : oem33.inf
    Driver package provider : NVIDIA
    Class : Display adapters
    Driver date and version : 04/08/2015 9.18.13.5012
    Signer name : Microsoft Windows Hardware Compatibility Publisher

    • You should hopefully see multiple versions note the oem##.inf with the newest driver date
    • Now back in your elevated command prompt type pnputil -d oem##.inf <press enter>
    • This should delete the driver
    • Reboot and your computer should automatically use the last driver
    • Test your game
     
    #5 Neemobeer, Jul 14, 2015
    Last edited: Jul 14, 2015
  6. GothWitch

    GothWitch Member

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    Ok, I reinstalled 7 yesterday if that makes a difference. I'm going to try to reinstall the driver and post results.
     
  7. GothWitch

    GothWitch Member

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    Well, reinstalling the driver along with the Catalyst Control Center didn't do anything. Not a minute into Minecraft and the driver crashes.
     
  8. Neemobeer

    Neemobeer Windows Forum Team
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    The dump file specified the driver is failing on a read operation, so it's quite possible that this is a hardware issue. The bug check code is 0xA0000001 which is not a windows bug check, you may need to contact AMD directly and get an answer to this bug check code.
     
  9. kemical

    kemical Windows Forum Admin
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    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck A0000001, {5, 0, 0, 0}
    
    Probably caused by : atikmdag.sys ( atikmdag+28ece )
    
    Followup: MachineOwner
    
    Hi,
    all your dump files were the same and Bugcheck A0000001 is AMD specific. Typical causes can be a faulty card meaning a hardware error or not enough power is being supplied from the GPU.

    Your card is not getting enough juice. It needs something like this:
    ref:
    https://forum-en.msi.com/faq/article/power-requirements-for-graphics-cards

    Your actual PSU is:
    ref:
    http://h20565.www2.hp.com/hpsc/doc/public/display?sp4ts.oid=3784892&docId=emr_na-c01570345&docLocale=en_US

    Your driver is also out of date. The latest version is here:
    http://support.amd.com/en-us/download/desktop?os=Windows%207%20-%2064

    You have quite a few other drivers which are out of date too but to be honest until you upgrade the PSU the point is a tad moot I guess.
     

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