BSOD during ANY game

#1
Please excuse my ignorance since I'm a Linux girl usually. Running Windows 7 64 bit on a HP DC7900 with an MSI R7850 graphics card. So every time I try to run Minecraft or Skyrim (a few other games give a BSOD but can't think of them) it starts fine, no lag, graphics look awesome. Then outta the blue, no pun intended, I get a BSOD every time. What do I need to look for with log files or what do I need to show to get an idea of what's wrong? Thank you so much and I think I'm going to enjoy this forum. :)
 


Neemobeer

Windows Forum Team
Staff member
#3
Welcome, also a big Linux user :) Your CPU temperatures look normal. Anything above 75 C I would start getting concerned.

Please upload your Windows crash dumps. They will be located in C:\Windows\Minidump If this folder is empty or doesn't exist that will also be helpful info.
 


#4
This is all the files in that folder. So what is it in the files that indicates the problem? I don't even know where to begin with Windows since I haven't used it since the initial release of Vista :vomit:
 


Attachments

Neemobeer

Windows Forum Team
Staff member
#5
Looks like your AMD driver atikmdag.sys is causing the crash. Did you have a recent update to your GPU?
What I would do is
  • First verify you have the latest graphics driver, if not install the newest driver and test your games again
  • If you do have the latest driver, then you may need to roll back to a previous version, OR uninstall the driver and try re-installing it.
This is the method I prefer to use if I am rolling a driver back.
  • Press the Win key and type cmd but do not press enter
  • Right-click on command prompt and select "Run As Administrator"
  • Type cd %userprofile%\Desktop <press enter>
  • Type pnputil -e >> drivers.txt
  • Open the driver.txt file on your desktop and look for the entries for your AMD "Display adapters
Here is a sample of mine. (Nvidia)
Published name : oem31.inf
Driver package provider : NVIDIA
Class : Display adapters
Driver date and version : 03/13/2015 9.18.13.4788
Signer name : Microsoft Windows Hardware Compatibility Publisher

Published name : oem11.inf
Driver package provider : NVIDIA
Class : Display adapters
Driver date and version : 03/04/2014 9.18.13.3523
Signer name : Microsoft Windows Hardware Compatibility Publisher

Published name : oem33.inf
Driver package provider : NVIDIA
Class : Display adapters
Driver date and version : 04/08/2015 9.18.13.5012
Signer name : Microsoft Windows Hardware Compatibility Publisher

  • You should hopefully see multiple versions note the oem##.inf with the newest driver date
  • Now back in your elevated command prompt type pnputil -d oem##.inf <press enter>
  • This should delete the driver
  • Reboot and your computer should automatically use the last driver
  • Test your game
 


Last edited:
#6
Ok, I reinstalled 7 yesterday if that makes a difference. I'm going to try to reinstall the driver and post results.
 


#7
Well, reinstalling the driver along with the Catalyst Control Center didn't do anything. Not a minute into Minecraft and the driver crashes.
 


Neemobeer

Windows Forum Team
Staff member
#8
The dump file specified the driver is failing on a read operation, so it's quite possible that this is a hardware issue. The bug check code is 0xA0000001 which is not a windows bug check, you may need to contact AMD directly and get an answer to this bug check code.
 


kemical

Windows Forum Admin
Staff member
Premium Supporter
#9
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A0000001, {5, 0, 0, 0}

Probably caused by : atikmdag.sys ( atikmdag+28ece )

Followup: MachineOwner
Hi,
all your dump files were the same and Bugcheck A0000001 is AMD specific. Typical causes can be a faulty card meaning a hardware error or not enough power is being supplied from the GPU.

Your card is not getting enough juice. It needs something like this:
Radeon HD 7850 - 21A and a 500W psu minimum
ref:
https://forum-en.msi.com/faq/article/power-requirements-for-graphics-cards

Your actual PSU is:
Convertible Minitower : 365 W active PFC
ref:
http://h20565.www2.hp.com/hpsc/doc/...784892&docId=emr_na-c01570345&docLocale=en_US

Your driver is also out of date. The latest version is here:
http://support.amd.com/en-us/download/desktop?os=Windows 7 - 64

You have quite a few other drivers which are out of date too but to be honest until you upgrade the PSU the point is a tad moot I guess.
 


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