Windows 8 BSOD during inactivity; usually DRIVER_POWER_STATE_FAILURE message; multiple files flagged

[Airman1947]

Hi All,

So I've been having a strange problem with my Toshiba Satellite laptop lately, running Windows 8.1. Been having random BSODs, usually with a DRIVER_POWER_STATE_FAILURE message. I took a look at the dump files using BlueScreenView, and in almost every occurrence, it flags the ntoskrnl.exe file. I also troubleshot with the WinDBG tool, and it pointed to the following files:

• ntoskrnl.exe
• ntkrnlmp
  
• \Driver\tunnel
  
• instb64.sys

From what I've seen, the BSOD happens either during shutdown, or when I am not doing anything, and the computer is just sitting. I've also noticed that the computer sometimes freezes when it goes to enter sleep mode, and most of the time, it won't enter sleep mode at all (the screen turns off, but the computer is still awake). Wondering if this is related.

Attached are all of the files from the W7F tool. Thanks so much in advance!

 

[Airman1947]

Ok, I finally have some free time, so I thought I'd post an update. I checked out Event Viewer, and I have to say that it's quite a handy tool. I was able to take a look at an error that was recorded when the computer froze up, when it attempted to enter sleep mode. However, like most of what I found that had been logged, it was inconclusive. It seemed like whatever the problem was, it was embedded deep somewhere in the OS.

So, I backed everything up and went ahead and did a System Reset. And since then, everything's been working great! No freeze ups, and the computer seems to enter Sleep Mode without a problem. I'm going to call this issue resolved.

I want to say thanks again for all of the help and support! I learned a lot, and I finally have a reliable computer again. Thanks so much!

 

[kemical]

Hey that's great to hear! Thank you for updating your thread it is always very much appreciated.