WİNDOWS 8.1 BSOD AFTER TURNING ON THE LAPTOP

#1
Hello guys i need help with this situation , İ reinstalled my original windows on my asus laptop from the windows website. i installed everything correctly updated my drivers from asus too but still. İ GET A BSOD right after i try to open a game and it suddenly gets me a error and bsods in a minute or so. here is the dump file and everything you need. and an extra is the report from WHOCRASH app.

On Thu 12.10.2017 15:26:29 your computer crashed
crash dump file: C:\Windows\Minidump\101217-12703-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x14DBA0)
Bugcheck code: 0x9F (0x3, 0xFFFFE001967C3880, 0xFFFFF801DEC10960, 0xFFFFE001967EAB40)
Error: DRIVER_POWER_STATE_FAILURE
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that the driver is in an inconsistent or invalid power state.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
 


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Neemobeer

Windows Forum Team
Staff member
#2
Looks like a problem to set or complete an IRP (Interrupt Request Packet) in this case it can't complete. The failure is on the PCI bus
DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: ffffe0012b5c4830, Physical Device Object of the stack
Arg3: ffffd00020529cb0, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
Arg4: ffffe0012cfb28b0, The blocked IRP

Debugging Details:
------------------


DUMP_CLASS: 1

DUMP_QUALIFIER: 400

BUILD_VERSION_STRING: 6.3.9600.18821 (winblue_ltsb.170914-0600)

SYSTEM_MANUFACTURER: ASUSTeK COMPUTER INC.

SYSTEM_PRODUCT_NAME: X550JX

SYSTEM_SKU: ASUS-NotebookSKU

SYSTEM_VERSION: 1.0

BIOS_VENDOR: American Megatrends Inc.

BIOS_VERSION: X550JX.203

BIOS_DATE: 04/02/2015

BASEBOARD_MANUFACTURER: ASUSTeK COMPUTER INC.

BASEBOARD_PRODUCT: X550JX

BASEBOARD_VERSION: 1.0

DUMP_TYPE: 2

BUGCHECK_P1: 3

BUGCHECK_P2: ffffe0012b5c4830

BUGCHECK_P3: ffffd00020529cb0

BUGCHECK_P4: ffffe0012cfb28b0

DRVPOWERSTATE_SUBCODE: 3

DRIVER_OBJECT: ffffe0012b5d2060

IMAGE_NAME: pci.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 53d0f1d4

MODULE_NAME: pci

Going a little further. The device object references the device node on the bus with the issue
kd> !devobj ffffe0012b5c4830
Device object (ffffe0012b5c4830) is for:
Cannot read info offset from nt!ObpInfoMaskToOffset
\Driver\pci DriverObject ffffe0012b5d2060
Current Irp 00000000 RefCount 0 Type 00000023 Flags 00001040
SecurityDescriptor ffffc001f9eaf8b0 DevExt ffffe0012b5c4980 DevObjExt ffffe0012b5c4f48 DevNode ffffe0012b5c2a20
ExtensionFlags (0000000000)
Characteristics (0x00000100) FILE_DEVICE_SECURE_OPEN
AttachedDevice (Upper) ffffe0012b5c2d30 \Driver\ACPI
Device queue is not busy.

Finally querying that node we get the problem device
PCI ID: 10DE (Nvidia Graphics)

!devnode ffffe0012b5c2a20
DevNode 0xffffe0012b5c2a20 for PDO 0xffffe0012b5c4830
Parent 0xffffe0012b5b4d30 Sibling 0000000000 Child 0000000000
InstancePath is "PCI\VEN_10DE&DEV_139A&SUBSYS_178D1043&REV_A2\4&13fac7cb&0&0008"
ServiceName is "nvlddmkm"
State = DeviceNodeStarted (0x308)
Previous State = DeviceNodeEnumerateCompletion (0x30d)
StateHistory[12] = DeviceNodeEnumerateCompletion (0x30d)
StateHistory[11] = DeviceNodeEnumeratePending (0x30c)
StateHistory[10] = DeviceNodeStarted (0x308)
StateHistory[09] = DeviceNodeEnumerateCompletion (0x30d)
StateHistory[08] = DeviceNodeEnumeratePending (0x30c)
StateHistory[07] = DeviceNodeStarted (0x308)
StateHistory[06] = DeviceNodeStartPostWork (0x307)
StateHistory[05] = DeviceNodeStartCompletion (0x306)
StateHistory[04] = DeviceNodeStartPending (0x305)
StateHistory[03] = DeviceNodeResourcesAssigned (0x304)
StateHistory[02] = DeviceNodeDriversAdded (0x303)
StateHistory[01] = DeviceNodeInitialized (0x302)
StateHistory[00] = DeviceNodeUninitialized (0x301)
StateHistory[19] = Unknown State (0x0)
StateHistory[18] = Unknown State (0x0)
StateHistory[17] = Unknown State (0x0)
StateHistory[16] = Unknown State (0x0)
StateHistory[15] = Unknown State (0x0)
StateHistory[14] = Unknown State (0x0)
StateHistory[13] = Unknown State (0x0)
Flags (0x6c0000f0) DNF_ENUMERATED, DNF_IDS_QUERIED,
DNF_HAS_BOOT_CONFIG, DNF_BOOT_CONFIG_RESERVED,
DNF_NO_LOWER_DEVICE_FILTERS, DNF_NO_LOWER_CLASS_FILTERS,
DNF_NO_UPPER_DEVICE_FILTERS, DNF_NO_UPPER_CLASS_FILTERS
CapabilityFlags (0x00002001) DeviceD1, WakeFromD3
 


kemical

Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP
#3
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, ffffe0012b5c4830, ffffd00020529cb0, ffffe0012cfb28b0}

Probably caused by : pci.sys

Followup:     MachineOwner
Hi,
a driver has failed to power cycle a component in your system resulting in a bsod.

Code:
2: kd> !devstack ffffe0012b5c4830
  !DevObj           !DrvObj            !DevExt           ObjectName
  ffffe0012a9201f0 *** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
 \Driver\nvlddmkm   ffffe0012a920340  InfoMask field not found for _OBJECT_HEADER at ffffe0012a9201c0

  ffffe0012b5c2d30  \Driver\ACPI       ffffe0012b504010 
> ffffe0012b5c4830  \Driver\pci        ffffe0012b5c4980  Cannot read info offset from nt!ObpInfoMaskToOffset

!DevNode ffffe0012b5c2a20 :
  DeviceInst is "PCI\VEN_10DE&DEV_139A&SUBSYS_178D1043&REV_A2\4&13fac7cb&0&0008"
  ServiceName is "nvlddmkm"
This tells me that it's most likely your Nvidia graphics driver at fault.

Please use the DDU or display driver uninstaller to remove your current graphics driver.

This will clean out any corruption and should be performed in safe mode.

Try the using the graphics driver found on your systems support page here:
X550JX | Laptops | ASUS USA
 


#4
i will try it thanks.
 


#5
Okay so i deleted my nvidia with ddu , then turned my laptop off and started it again tryed opening games and i didnt bsod the game opened with no problem. Now installing the nvidia graphic card again , i installed all my drivers from the support page not anywhere else. Lets see if it works.
 


#6
So this is the error i came up with then immediately BSOD in 10-20 seconds.
I dont know whats the problem could it be solved by getting the inside of the laptop cleaned?

İ really dont know what to do here...
 


Attachments

kemical

Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP
#8
So this is the error i came up with then immediately BSOD in 10-20 seconds.
I dont know whats the problem could it be solved by getting the inside of the laptop cleaned?

İ really dont know what to do here...
It's always worth keeping the vents free from dust but as Neemobeer suggests try checking support for the game itself unless your seeing that error with every game you play.
 


kemical

Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP
#9
Something else you could try is to remove the Nvidia driver once again using the DDU but this time don't re-install a driver yourself. Let Windows Update find a driver for you and see how you go.
 


#10
I see an error with every game , i followed everything it said on the support page didnt work. So i deleted my nvidia driver with ddu and now what should i do ?

this problem is so irritating ive had this for too long i tryed formatting my windows several times but the problem persist...

STİLL LOOKİNG FOR SOLUTİONS ANYONE?
 


kemical

Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP
#11
I see an error with every game
Let's see if your graphics will run a stress test. If it fails then you may have a faulty component.

Ok you need to download two apps. The first is the actual stress testing app called Furmark:
FurMark: VGA Stress Test, Graphics Card and GPU Stability Test, Burn-in Test, OpenGL Benchmark and GPU Temperature | oZone3D.Net

The second download or app, HWiNFO64, is so you can monitor your graphics temperatures as well as your cpu and system as a whole:
HWiNFO - Hardware Information, Analysis and Monitoring Tools

Run the furmark app and see if it will finish the stress test. Watch the temperatures and report back with any results.
 


Neemobeer

Windows Forum Team
Staff member
#12
Could be a hardware problem with the graphics card if it persists through re-installs of Windows.
 


kemical

Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP
#13
Could be a hardware problem with the graphics card if it persists through re-installs of Windows.
If it is then the above testing should prove either way.
 


#14
İm gonna do it but if there was a problem why would it only BSOD once ?

it bsods once then everything is perfect after one bsod. i dont think i have a problem with the hardware but lets see.
 


#15
NEW UPDATE i turned my pc on again downloaded the stress test tryed to run it didnt open black screen was all i got , then i got bsod again. İts not the games or anything. İ ran the furmark and it bsoded..
 


#16
OKAY GUYS HERE ARE THE RESULTS...

THE CANT BE REACHED ERROR İ GOT WAS JUST BEFORE THE BSOD HAPPENED İT WOULDNT LET ME REINSTALL HWINFO..
 


Attachments

kemical

Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP
#17
İm gonna do it but if there was a problem why would it only BSOD once ?

it bsods once then everything is perfect after one bsod. i dont think i have a problem with the hardware but lets see.
We provide answers based on the information given.
İ ran the furmark and it bsoded..
If you notice in your screenshots, just prior to bsod, your gpu temp is 80c although it had reached a max of 91c :
temp.JPG


Are all the vents free from dust? Try using a small brush or compressed air to blow them clean.

İT WOULDNT LET ME REINSTALL HWINFO..
Are you sure you downloaded the correct version? If your using 64bit windows then you'll need the 64bit version.
 


#18
no no i installed correct version but just before bsod it wouldnt let me reach anywhere.

Well no solution here then i guess?

i will try to clean the vents.
 


kemical

Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP
#19
no no i installed correct version but just before bsod it wouldnt let me reach anywhere.

Well no solution here then i guess?

i will try to clean the vents.
Well so far it looks like that a overheating gpu may be your issue.

See if removing dust/cleaning vents helps and if it doesn't we will go on and try something else.

Sometimes troubleshooting can be a process of elimination and this takes time. We will eventually find the route of the issue it may just take a while
 


kemical

Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP
#20
Just so we know the rest of the system is ok please run these basic tests.

find command prompt, right click on it and run as admin. Type (or copy and paste):
sfc /scannow

Press enter and await results

as your on 8.1 then DISM should work (this runs like the above scan but will access the internet to fetch any files needed to repair)
In the same command prompt and after the above scan has finished type:
dism /online /cleanup-image /restorehealth
Press enter and await results (longer this time).

Run a chkdsk:
How to Run a Chkdsk Function

Check your memory:
How to Test Your Computer’s RAM for Problems

Post back with any results.
 


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