BSOD Help Please

Discussion in 'Windows 7 Blue Screen of Death (BSOD)' started by AutumnMeadow, Sep 2, 2012.

  1. AutumnMeadow

    AutumnMeadow New Member

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    I am having a problem with BSOD on a fresh and updated version of Windows 7 Ultimate 64 bit.

    My computer is a Gateway GT5678 with a Nvidia 9800GT video card, AUZEN XPlosion 7.1 Sound card and a Western Digital Raptor 74GB Hard Drive as my main drive.

    I received 2 seperate BSOD while running the video game Guild Wars 2.

    I have attach all the info needed from the sticky that is required.

    If you need any more information please let me know.

    I would also like to add that before I reinstalled Windows 7, I was getting numerous BSOD even while just surfing the web. I figured I would do a fresh install to see if that would clear up the problem. Unfortunately the reinstall did not seem to fix the BSODing.
     

    Attached Files:

    #1 AutumnMeadow, Sep 2, 2012
    Last edited: Sep 2, 2012
  2. usasma

    usasma Fantastic Member
    Microsoft Community Contributor

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    First, since the problem still exists after reinstalling Windows - a hardware problem is a likely cause.
    Please run these free, bootable diagnostics: Initial Hardware Diagnostics
    If they all pass, then try these free diagnostics: Additional Hardware Diagnostics

    The biggest issue that I see in your memory dumps is that your chipset drivers are outdated. Please update them using the driver package from this link: NVIDIA DRIVERS 15.56WHQL

    It appears that you've just installed SP1 - so I'd suggest visiting Windows Update repeatedly until you get all available Windows Updates.

    Analysis:
    The following is for information purposes only.
    Code:
    [font=lucida console]**************************Sun Sep  2 18:07:33.606 2012 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\090212-23119-01.dmp]
    Windows 7 Kernel Version [B]7601 [/B](Service Pack 1) MP (4 procs) Free x64
    Built by: [B]7601[/B].17835.amd64fre.win7sp1_gdr.120503-2030
    System Uptime:[B]0 days 0:12:53.838[/B]
    BugCheck Code: [B]BugCheck D1, {6, 2, 8, 6}[/B]
    *** WARNING: Unable to verify timestamp for cmudax3.sys
    *** ERROR: Module load completed but symbols could not be loaded for cmudax3.sys
    *** WARNING: Unable to verify checksum for win32k.sys
    Probably caused by :[B]cmudax3.sys ( cmudax3+4fc9 )[/B]
    BugCheck Info: [B]DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)[/B]
    PROCESS_NAME: [B]System[/B]
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    BUGCHECK_STR:  0xD1
    FAILURE_BUCKET_ID: [B]X64_0xD1_CODE_AV_BAD_IP_cmudax3+4fc9[/B]
    CPUID:        "Intel(R) Core(TM)2 Quad CPU    Q6600  @ 2.40GHz"
    MaxSpeed:     2400
    CurrentSpeed:[B]2400[/B]
      BIOS Version                  A7399NG2.108
      BIOS Release Date             05/28/2008
      Manufacturer                  Gateway
      Product Name                  GT5678
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    **************************Sun Sep  2 15:13:57.723 2012 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\090212-19422-01.dmp]
    Windows 7 Kernel Version [B]7600 [/B]MP (4 procs) Free x64
    Built by: [B]7600[/B].16385.amd64fre.win7_rtm.090713-1255
    System Uptime:[B]0 days 0:09:20.173[/B]
    BugCheck Code: [B]BugCheck D1, {fffffa804d30c45c, 9, 1, fffff8800ffb9578}[/B]
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
    Probably caused by :[B]nvlddmkm.sys ( nvlddmkm+bc578 )[/B]
    BugCheck Info: [B]DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)[/B]
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    BUGCHECK_STR:  0xD1
    PROCESS_NAME: [B]System[/B]
    FAILURE_BUCKET_ID: [B]X64_0xD1_nvlddmkm+bc578[/B]
    CPUID:        "Intel(R) Core(TM)2 Quad CPU    Q6600  @ 2.40GHz"
    MaxSpeed:     2400
    CurrentSpeed:[B]2400[/B]
      BIOS Version                  A7399NG2.108
      BIOS Release Date             05/28/2008
      Manufacturer                  Gateway
      Product Name                  GT5678
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    [/font]


    3rd Party Drivers:The following is for information purposes only. Any drivers in red should be updated.
    Code:
    [font=lucida console]**************************Sun Sep  2 18:07:33.606 2012 (UTC - 4:00)**************************
    [COLOR=RED][B]nvsmu.sys                   Fri Oct 12 19:53:40 2007 (47100904)[/B][/COLOR]
    [COLOR=RED][B]nvmfdx64.sys                Sat Nov 17 18:47:57 2007 (473F7DAD)[/B][/COLOR]
    [COLOR=RED][B]nvrd64.sys                  Fri Dec  7 18:27:23 2007 (4759D6DB)[/B][/COLOR]
    [COLOR=RED][B]nvstor64.sys                Fri Dec  7 18:27:28 2007 (4759D6E0)[/B][/COLOR]
    intelppm.sys                Mon Jul 13 19:19:25 2009 (4A5BC0FD)
    amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
    nvstor.sys                  Fri Mar 19 16:45:11 2010 (4BA3E257)
    nvraid.sys                  Fri Mar 19 16:59:20 2010 (4BA3E5A8)
    cmudax3.sys                 Wed Mar 30 00:16:32 2011 (4D92AEA0)
    nvlddmkm.sys                Thu Jun 28 18:58:00 2012 (4FECE178)
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    **************************Sun Sep  2 15:13:57.723 2012 (UTC - 4:00)**************************
    [COLOR=RED][B]amdxata.sys                 Tue May 19 13:56:59 2009 (4A12F2EB)[/B][/COLOR]
    [COLOR=RED][B]nvraid.sys                  Wed May 20 02:39:40 2009 (4A13A5AC)[/B][/COLOR]
    [COLOR=RED][B]nvstor.sys                  Wed May 20 02:45:37 2009 (4A13A711)[/B][/COLOR]
    [/font]
    http://www.carrona.org/drivers/driver.php?id=nvsmu.sys
    http://www.carrona.org/drivers/driver.php?id=nvmfdx64.sys
    http://www.carrona.org/drivers/driver.php?id=nvrd64.sys
    http://www.carrona.org/drivers/driver.php?id=nvstor64.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=amdxata.sys
    http://www.carrona.org/drivers/driver.php?id=nvstor.sys
    http://www.carrona.org/drivers/driver.php?id=nvraid.sys
    http://www.carrona.org/drivers/driver.php?id=cmudax3.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
    http://www.carrona.org/drivers/driver.php?id=amdxata.sys
    http://www.carrona.org/drivers/driver.php?id=nvraid.sys
    http://www.carrona.org/drivers/driver.php?id=nvstor.sys
     
  3. AutumnMeadow

    AutumnMeadow New Member

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    Thank you for your reply. I will run the hardware diag and update the chipset drivers and report back.
     

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