BSOD Not very computer Savvy

Discussion in 'Windows 7 Blue Screen of Death (BSOD)' started by Lehmanade, Jul 5, 2013.

  1. Lehmanade

    Lehmanade New Member

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    Installed/moved some files around on the computer today (not a very good choice apparently). The computer is a few weeks old and runs really well, it just started BSOD today unexpectedly. No amount of restores fixes the problem either.
     

    Attached Files:

  2. usasma

    usasma Fantastic Member
    Microsoft Community Contributor

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    Make sure that you have ALL available Windows Updates.

    Please do the following:
    - open Event Viewer (eventvwr.msc)
    - expand the Custom Views category (left click on the > next to the words "Custom Views")
    - right click on Administrative Events
    - select "Save all Events in Custom View as..."
    - save the file as Admin.evtx
    - zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
    - upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

    SSD's were temperamental when they first came out, but their reliability has improved greatly over the last year or two. There are 2 things that MUST be checked on systems with BSOD's and SSD's:
    Please uninstall MSI Afterburner. If it's not installed, then uninstall MSI Live Update in order to get rid of the NTIOLib_X64.sys driver (a possible BSOD cause).

    Please visit Realtek and update your audio drivers (yours date from 2009)

    If this doesn't help, then please run Driver Verifier according to these instructions: Driver Verifier Settings

    Analysis:
    The following is for informational purposes only.
    Code:
    [FONT=lucida console]**************************Fri Jul  5 23:01:52.689 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\070513-3790-01.dmp]
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
    Built by: [B]7601[/B].18113.amd64fre.win7sp1_gdr.130318-1533
    System Uptime:[B]0 days 0:10:35.906[/B]
    Probably caused by :[B]win32k.sys ( win32k!memcmp+f0d )[/B]
    BugCheck [B]1A, {41790, fffffa80014f0550, ffff, 0}[/B]
    BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#Example"]MEMORY_MANAGEMENT (1a)[/URL]
    Arguments: 
    Arg1: 0000000000041790, A page table page has been corrupted. On a 64 bit OS, parameter 2
        contains the address of the PFN for the corrupted page table page.
        On a 32 bit OS, parameter 2 contains a pointer to the number of used
        PTEs, and parameter 3 contains the number of used PTEs.
    Arg2: fffffa80014f0550
    Arg3: 000000000000ffff
    Arg4: 0000000000000000
    BUGCHECK_STR:  0x1a_41790
    PROCESS_NAME:  Skype.exe
    FAILURE_BUCKET_ID: [B]X64_0x1a_41790_win32k!memcmp+f0d[/B]
    CPUID:        "Intel(R) Core(TM) i5-4570 CPU @ 3.20GHz"
    MaxSpeed:     3200
    CurrentSpeed: [B]3200[/B]
      BIOS Version                  V2.0
      BIOS Release Date             05/05/2013
      Manufacturer                  MSI
      Product Name                  MS-7850
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    [/FONT]
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    [FONT=lucida console]**************************Fri Jul  5 23:01:52.689 2013 (UTC - 4:00)**************************
    intelppm.sys                Mon Jul 13 19:19:25 2009 (4A5BC0FD)
    MBfilt64.sys                Thu Jul 30 23:40:32 2009 (4A7267B0)
    amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
    [COLOR=RED][B]NTIOLib_X64.sys             Thu Oct 25 06:27:58 2012 (5089142E)[/B][/COLOR]
    MpFilter.sys                Wed Oct 31 18:43:06 2012 (5091A97A)
    ISCTD64.sys                 Tue Nov 27 14:52:34 2012 (50B51A02)
    HECIx64.sys                 Mon Dec 17 14:32:21 2012 (50CF7345)
    Rt64win7.sys                Wed Dec 26 12:17:50 2012 (50DB313E)
    imsevent.sys                Tue Jan  8 14:33:33 2013 (50EC748D)
    ikbevent.sys                Tue Jan  8 14:34:06 2013 (50EC74AE)
    nvhda64v.sys                Mon Feb 25 00:27:35 2013 (512AF647)
    iusb3hub.sys                Tue Mar 26 12:05:25 2013 (5151C745)
    iusb3xhc.sys                Tue Mar 26 12:05:28 2013 (5151C748)
    iusb3hcs.sys                Tue Mar 26 12:07:08 2013 (5151C7AC)
    RTKVHD64.sys                Fri Mar 29 09:40:06 2013 (515599B6)
    nvlddmkm.sys                Sun May 12 15:09:45 2013 (518FE8F9)
    avgtpx64.sys                Tue May 28 10:57:10 2013 (51A4C5C6)
    [/FONT]
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=MBfilt64.sys
    http://www.carrona.org/drivers/driver.php?id=amdxata.sys
    http://www.carrona.org/drivers/driver.php?id=NTIOLib_X64.sys
    http://www.carrona.org/drivers/driver.php?id=MpFilter.sys
    http://www.carrona.org/drivers/driver.php?id=ISCTD64.sys
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    http://www.carrona.org/drivers/driver.php?id=Rt64win7.sys
    http://www.carrona.org/drivers/driver.php?id=imsevent.sys
    http://www.carrona.org/drivers/driver.php?id=ikbevent.sys
    http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
    http://www.carrona.org/drivers/driver.php?id=iusb3hub.sys
    http://www.carrona.org/drivers/driver.php?id=iusb3xhc.sys
    http://www.carrona.org/drivers/driver.php?id=iusb3hcs.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
    http://www.carrona.org/drivers/driver.php?id=avgtpx64.sys
     
  3. Lehmanade

    Lehmanade New Member

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    View attachment admin.zip Thanks for the help, the only program I could find was MSI supercharger and msi trigger. I uninstalled the supercharger. I updated my realtek aswell. Ive been running for two hours this morning and haven't BSOD yet which the pc was doing on 15 minute intervals last night. Hope it stays this way.
     
  4. usasma

    usasma Fantastic Member
    Microsoft Community Contributor

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    Please reinstall the Intel Smart Connect Technology program (using the latest, Win8 compatible version)

    Then please run the following DISM commands to see if there's any problems with the system (from and elevated (Run as administrator) Command Prompt (press Enter after each one):
    Code:
    Dism /Online /Cleanup-Image /ScanHealth
    Code:
    Dism /Online /Cleanup-Image /CheckHealth
    from this article: Repair a Windows Image
    if the problem is fixable, you can use the commands further down in the article to repair it.
     

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