BSOD problem

Discussion in 'Windows 7 Blue Screen of Death (BSOD)' started by Stabec, Jul 15, 2010.

  1. Stabec

    Stabec New Member

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    Hi,

    I bought a new desktop two months ago and I have been getting BSOD since then. The computer is Dell, Windows 7, AMD Phenom II X4 820 Processor, Memory : 6144MB (2x2048 + 2x1024) DDR3 Dual Channel, Graphics : 1 GB ATI Radeon HD 5450.

    I contacted Dell support and they ran me through a hardware check which it passed, they then advised me to reinstall Windows 7 which I did.

    I was using Kaspersky Anti-Virus but have since changed to AVG.

    I am still having the BSOD issues.
    Here are the BSOD DMP files:
    View attachment DMP files.zip
     
  2. Jonathan King

    Jonathan King New Member

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    For now, remove all traces of both Kaspersky and AVG. They are both well-known for causing BSODs.

    http://download.avg.com/filedir/util/avg_arv_sup_____.dir/avgremoverx64.exe

    http://support.kaspersky.com/downloads/utils/kavremover10.zip

    Replace with the free Microsoft Security Essentials: http://www.microsoft.com/security_essentials

    Please enable driver verifier when you are done: Driver Verifier - jcgriff2.com

    ...Summary of the Dumps:
    Code:
    [font=lucida console]
    Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
    Debug session time: Mon Jun 21 20:07:36.794 2010 (UTC - 4:00)
    System Uptime: 0 days 7:12:33.589
    BugCheck 19, {3, fffffa800517e310, fffffa800517c310, fffffa800517e310}
    Probably caused by : Pool_Corruption ( nt!ExFreePool+536 )
    BUGCHECK_STR:  0x19_3
    PROCESS_NAME:  avp.exe
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
    Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
    Debug session time: Mon Jun 21 12:40:29.382 2010 (UTC - 4:00)
    System Uptime: 0 days 1:37:29.316
    BugCheck 1A, {41201, fffff68000002458, 12d000012108d025, fffffa80084f6f70}
    Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+13bb2 )
    BUGCHECK_STR:  0x1a_41201
    PROCESS_NAME:  HMHud.exe
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
    Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
    Debug session time: Wed Jul 14 14:09:43.870 2010 (UTC - 4:00)
    System Uptime: 0 days 1:28:25.665
    BugCheck 4E, {99, 17f7e5, 2, 1837e4}
    Probably caused by : memory_corruption ( nt!MiBadShareCount+4c )
    BUGCHECK_STR:  0x4E_99
    PROCESS_NAME:  PartyGaming.ex
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
    Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
    Debug session time: Tue Jul 13 18:30:20.871 2010 (UTC - 4:00)
    System Uptime: 0 days 1:01:47.899
    BugCheck 1A, {403, fffff6800003db58, fc70000057bac825, fffff6fc80612d5a}
    Probably caused by : win32k.sys ( win32k!SURFACE::Map+175 )
    BUGCHECK_STR:  0x1a_403
    PROCESS_NAME:  PartyGaming.ex
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
    Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
    Debug session time: Wed Jun 23 13:31:55.856 2010 (UTC - 4:00)
    System Uptime: 0 days 1:25:40.650
    BugCheck 1A, {3452, 1de4000, fffff70001084958, 898000010eee7c66}
    Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+33a23 )
    BUGCHECK_STR:  0x1a_3452
    PROCESS_NAME:  postgres.exe
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
      
      
     
    [/font]
     
  3. TorrentG

    TorrentG Banned

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    In addition to JK's helpful, accurate advice -

    The Realtek HD Audio driver could use an update:
    Code:
    RTKVHD64 RTKVHD64.sys Wed Aug 05 05:46:28 2009
    Realtek

    -----

    The Broadcom Gigabit network driver could also use one:

    Code:
    k57nd60a k57nd60a.sys Thu Aug 06 07:44:32 2009
    You can visit your motherboard manufacturer's site for this.

    -----

    If after doing all the suggestions and problems are still present, definitely uninstall SuperAntiSpyware. That being said, it is most likely an AVG issue and it should be removed as JK has shown.
     
  4. Stabec

    Stabec New Member

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    Thanks for the help, I'll try that out.
     

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