BSOD smb.driver intel.sys

Discussion in 'Windows 8 Blue Screen of Death (BSOD)' started by nathanm09, Dec 24, 2014.

  1. nathanm09

    nathanm09 Member

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    i get bsods varies from upon startup to few hours of surfing. attached is dmp files
     

    Attached Files:

  2. kemical

    kemical Windows Forum Admin
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    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck D1, {0, 9, 1, fffff80044daec4e}
    
    *** WARNING: Unable to verify timestamp for Smb_driver_Intel.sys
    *** ERROR: Module load completed but symbols could not be loaded for Smb_driver_Intel.sys
    Probably caused by : Smb_driver_Intel.sys ( Smb_driver_Intel+5c4e )
    
    Followup: MachineOwner
    
    Hi,
    the above is usually caused by a driver trying access memory and something goes wrong. The driver in this case looks like it's Smb_driver_Intel.sys which relates to the touchpad.
    BiosVendor = LENOVO
    BiosVersion = 6BCN40WW (V2.00)
    BiosReleaseDate = 01/24/2013
    Laptop drivers are supplied by the machines manufacturer and looking through the support section I noticed that there are updates for the Bios too. If you apply this update please double check that the support page is correct for your model, your support page is here: .
    Y400 Laptop (IdeaPad)
    http://support.lenovo.com/gb/en/products/laptops-and-netbooks/ideapad-y-series-laptops/ideapad-y400-notebook/?tabName=Downloads

    avgdiska.sys Mon Jun 30 11:42:59 2014: AVG Antivirus
    iSafeKrnl.sys Thu Dec 04 09:11:51 2014: YAC Security Protection

    AVG is known at times to cause the odd issue, YAC I had to do some Googling to find out anything about it and also at times causes issues. I'm not sure whether having both installed together could be causing problems but if the bsod continues you at least have another avenue to pursue if updating the drivers/Bios doesn't help.

    A really good combination known not to conflict and is used by many of us here is the combination of Windows Defender along with Malwarebytes. I've personally used this method for as long as it's been around and I've never had an issue (touch wood :) ).
    https://www.malwarebytes.org/

    Ok so apply the driver updates and Bios (please go through everything ). If the bsod continues then think about your security and what I've suggested.

    Post any new dump files.
     
  3. nathanm09

    nathanm09 Member

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    So I updated my bios and everything was fine until today, i got the another bsod with the same error message. This is the latest dump files. thank you for your assistance
     

    Attached Files:

  4. kemical

    kemical Windows Forum Admin
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    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck D1, {3, 9, 1, fffff80124382cc8}
    
    *** WARNING: Unable to verify timestamp for Smb_driver_Intel.sys
    *** ERROR: Module load completed but symbols could not be loaded for Smb_driver_Intel.sys
    Probably caused by : Smb_driver_Intel.sys ( Smb_driver_Intel+5cc8 )
    
    Followup: MachineOwner
    
    Hi,
    If you read my post above it gives suggestions on what to try if the bsod continues. I would also try updating the driver associated with the touchpad using the link I provided above.
     
  5. nathanm09

    nathanm09 Member

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    I deleted both AVG and YAC. Downloaded all the drivers including the Bios update and I'm still getting the same BSOD. Here is the latest dump file.

    Any other ideas? Thank you.
     

    Attached Files:

  6. kemical

    kemical Windows Forum Admin
    Staff Member Premium Supporter Microsoft MVP

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    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck D1, {0, 9, 1, fffff8019f7d9c81}
    
    *** WARNING: Unable to verify timestamp for Smb_driver_Intel.sys
    *** ERROR: Module load completed but symbols could not be loaded for Smb_driver_Intel.sys
    Probably caused by : Smb_driver_Intel.sys ( Smb_driver_Intel+5c81 )
    
    Followup: MachineOwner
    
    Hi,
    same again I'm afraid. I can see in the call stack (a list of sub routines prior to the bsod) that it's the Touchpad driver being tripped but what is actually tripping it remains to be seen. I did notice this in your system:
    appobserver64.sys Thu Oct 09 19:10:47 2014: Nielson Online an app known to cause issues. Please remove to test.

    Also looking at the dates of this driver:
    Smb_driver_Intel.sys Fri Oct 05 03:24:37 2012: A later version is here:
    http://support.lenovo.com/gb/en/products/laptops-and-netbooks/ideapad-y-series-laptops/ideapad-y400-notebook//downloads/DS032565
     
  7. nathanm09

    nathanm09 Member

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    So I uninstalled Nielson and tried to update the driver but it says that my driver is more recent. Here is the latest dump files. Thank you so much for helping.
     

    Attached Files:

  8. kemical

    kemical Windows Forum Admin
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    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck D1, {0, 9, 1, fffff80058b16e25}
    
    *** WARNING: Unable to verify timestamp for Smb_driver_Intel.sys
    *** ERROR: Module load completed but symbols could not be loaded for Smb_driver_Intel.sys
    Probably caused by : Smb_driver_Intel.sys ( Smb_driver_Intel+3e25 )
    
    Followup: MachineOwner
    
    Hi,
    same again. If you look on the driver support page and then look under drivers for Windows 8.1 you'll see that there is a driver dated 2013. Is this the driver you tried or the Windows 8 2012 version?
     
    #8 kemical, Jan 6, 2015
    Last edited: Jan 6, 2015
  9. nathanm09

    nathanm09 Member

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    this is the driver i downloaded.
     
  10. nathanm09

    nathanm09 Member

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    So I double checked and the Smb driver is at 9/25/13 version however, I am still getting bosds.
     

    Attached Files:

  11. kemical

    kemical Windows Forum Admin
    Staff Member Premium Supporter Microsoft MVP

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    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck D1, {0, 9, 1, fffff801a1868e6c}
    
    *** WARNING: Unable to verify timestamp for Smb_driver_Intel.sys
    *** ERROR: Module load completed but symbols could not be loaded for Smb_driver_Intel.sys
    Probably caused by : Smb_driver_Intel.sys ( Smb_driver_Intel+3e6c )
    
    Followup: MachineOwner
    
    Hi,
    it could be that something else is tripping the driver to bsod and looking through your driver stack I noticed this:

    SSPORT.sys Fri Aug 12 00:07:32 2005: Samsung printer driver this is way too old for Windows 8/8.1 please update:
    http://www.samsung.com/us/support/downloads

    Also have you been through the driver support page with a fine toothcomb and updated everything to do with your system? I'm sure I can see updates for GPU drivers and wonder if any others have been missed?
     
  12. nathanm09

    nathanm09 Member

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    So I deleted the printer driver. I have been updating my drivers here and there; some of my drivers got bosd during the installation/download process but Ill look into it! Thank you.
     
  13. Nvn

    Nvn New Member

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    Hi there,
    Great post sir! You really posted a great article and it will help all the person. Who are wanting help from someone. Your information is very helpful.
     

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