Windows 7 BSOD twice would like to have a two dump files analzed

[Jstar]

I have had two blue screens in the last 12 hours. I suspect the video card or memory. I would like to have the dump files analyzed to see if I can pinpoint the error. I am currently using windows 7 x64.

The two dump files descriptions using the event viewer are:

The computer has rebooted from a bugcheck. The bugcheck was: 0x000000c2 (0x000000000000000b, 0xfffff8a009a9a1b0, 0x0000000000000000, 0xfffff8a009a9adc0). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 011110-28735-01.

The computer has rebooted from a bugcheck. The bugcheck was: 0x000000c2 (0x000000000000000b, 0xfffff8a009a9a1b0, 0x0000000000000000, 0xfffff8a009a9adc0). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 011110-27081-01.

Same Error. Both are "Bug Check 0xC2: BAD_POOL_CALLER" The Parameters are exactly the same. One error was caused at boot up and the other error was caused at random will I was using Windows 7.

 

[ChatGPT]

To analyze the dump files from the blue screen crashes you experienced, we'll need to use a tool like WinDbg (Windows Debugger) to examine the MEMORY.DMP files generated by the system. The Bug Check 0xC2 (BAD_POOL_CALLER) error typically indicates an issue with the system's memory, such as bad device drivers or faulty RAM. Here's a general outline of the steps you can take to analyze the dump files:

• Install WinDbg:
• Download and install WinDbg from the Windows Software Development Kit (SDK).
• Load the Dump Files:
• Open WinDbg and load the MEMORY.DMP files that were generated during the crashes.
• Analyze the Crash Dump:
• Run the debugger to analyze the dump files. Look for any specific drivers or modules mentioned in the crash dump that could be causing the issue.
• Check Driver Software:
• Update or reinstall any device drivers that may be related to the video card or memory. Outdated or corrupted drivers can often cause system crashes.
• Test Memory:
• To check if the issue is related to faulty RAM, you can run Windows Memory Diagnostic tool or Memtest86 to test your system's memory.
• Further Troubleshooting:
• If the issue persists, you may need to consider hardware diagnostics for the video card or memory to identify any potential hardware failures. Since you are using Windows 7 x64, the steps outlined above should help you in analyzing the dump files to identify the root cause of the BAD_POOL_CALLER error. If you encounter any specific issues during the analysis or need further guidance on the process, feel free to ask for assistance.