BSOD UNKNOWN CAUSE

Discussion in 'Windows 7 Blue Screen of Death (BSOD)' started by TheJasonChow, Jun 3, 2012.

  1. TheJasonChow

    TheJasonChow New Member

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    Hello.
    Recently my computer has been getting BSOD, especially if i try to install League of legends, it will crash.
    My computer is a M11x Alienware.

    Help is Appreciated.View attachment MDUMP_FILE.rar
     
  2. Trouble

    Trouble Noob Whisperer

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    Code:
    [U][B]BugCheck C2,[/B][/U] {7, 1097, 8736350, fffffa8008842d00}
    GetPointerFromAddress: unable to read from fffff800034b00e0
    Probably caused by : ntkrnlmp.exe ( nt!IopSymlinkFreeRelatedMountPointChain+24 )
    [U][B]BAD_POOL_CALLER (c2)[/B][/U]
    The current thread is making a bad pool request.  Typically this is at a bad IRQL level or double freeing the same allocation, etc.
    Arguments:
    Arg1: 0000000000000007, Attempt to free pool which was already freed
    Arg2: 0000000000001097, (reserved)
    Arg3: 0000000008736350, Memory contents of the pool block
    Arg4: fffffa8008842d00, Address of the block of pool being deallocated
    POOL_ADDRESS:  fffffa8008842d00 
    FREED_POOL_TAG:  File
    BUGCHECK_STR:  0xc2_7_File
    CUSTOMER_CRASH_COUNT:  1
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    PROCESS_NAME:  IAStorDataMgrS
    CURRENT_IRQL:  0
    LAST_CONTROL_TRANSFER:  from fffff800033ab60e to fffff80003278700
    STACK_TEXT:  
    fffff880`08e90618 fffff800`033ab60e : 00000000`000000c2 00000000`00000007 00000000`00001097 00000000`08736350 : nt!KeBugCheckEx
    fffff880`08e90620 fffff800`036154c4 : fffffa80`088adc40 fffffa80`07fb5b10 00000000`00000000 00000000`00000000 : nt!ExDeferredFreePool+0x11eb
    fffff880`08e906d0 fffff800`035bdb93 : 00000000`00000025 fffff800`03579e70 fffffa80`07fb5b10 fffffa80`08842d98 : nt!IopSymlinkFreeRelatedMountPointChain+0x24
    fffff880`08e90700 fffff800`03570a84 : fffffa80`04297050 00000000`00000000 fffffa80`086d0010 00000000`00000001 : nt! ?? ::NNGAKEGL::`string'+0x2eb88
    fffff880`08e90890 fffff800`03575a5d : fffffa80`086d0010 fffff880`08e909f0 00000000`00000040 fffffa80`042fe9f0 : nt!ObpLookupObjectName+0x585
    fffff880`08e90990 fffff800`0357c527 : 00000000`000007ff 00000000`00000001 fffffa80`08c49801 00000000`00000180 : nt!ObOpenObjectByName+0x1cd
    fffff880`08e90a40 fffff800`03586278 : 00000000`03b0e078 fffff8a0`c0100080 fffff8a0`00000000 00000000`03b0e090 : nt!IopCreateFile+0x2b7
    fffff880`08e90ae0 fffff800`03277953 : fffff880`08e90c60 fffffa80`085c5960 00000000`00000000 fffff880`08e90b00 : nt!NtCreateFile+0x78
    fffff880`08e90b70 00000000`7799fc0a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
    00000000`03b0e008 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x7799fc0a
    STACK_COMMAND:  kb
    FOLLOWUP_IP: 
    nt!IopSymlinkFreeRelatedMountPointChain+24
    fffff800`036154c4 488bcb          mov     rcx,rbx
    SYMBOL_STACK_INDEX:  2
    SYMBOL_NAME:  nt!IopSymlinkFreeRelatedMountPointChain+24
    FOLLOWUP_NAME:  MachineOwner
    MODULE_NAME: nt
    IMAGE_NAME:  ntkrnlmp.exe
    DEBUG_FLR_IMAGE_TIMESTAMP:  4d9fdd34
    FAILURE_BUCKET_ID:  X64_0xc2_7_File_nt!IopSymlinkFreeRelatedMountPointChain+24
    BUCKET_ID:  X64_0xc2_7_File_nt!IopSymlinkFreeRelatedMountPointChain+24
    Not seeing any peculiar drivers but did notice your 533Mhz Memory is apparently operating at 400Mhz. You didn't include your other SPD tab for your second stick of memory in your CPUz snips but assuming you have matched sticks of memory try setting in to more typical 533Mhz (1066) setting of 7, 7, 7, 20 Command rate of 2T and see how that works. Then....
    First make sure your machine is configured properly to facilitate the collection of .dmp files.
    Then:
    Please read the first post in this sticky thread here How to ask for help with a BSOD problem
    Do your best to accumulate the data required.
    Run the SF Diagnostic tool (download and right click the executable and choose run as administrator)
    Download and run CPUz. Use the Windows snipping tool to gather images from all tabs including all slots populated with memory under the SPD tab.
    Likewise RAMMon. Export the html report, put everything into a desktop folder that you've created for this purpose, zip it up and attach it to your next post (right click it and choose send to, compressed (zipped) folder.
    Additionally, if you haven’t already, please take some time and fill out your system specs in your forum profile area http://windows7forums.com/windows-7-support/72212-help-us-help-you-filling-your-system-specs.html#post235529 .
    Good luck
    Randy
     
  3. TheJasonChow

    TheJasonChow New Member

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    So what do i now?
     
  4. TheJasonChow

    TheJasonChow New Member

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    BTW i cant change the mhz of the ram because its a factory made computer. there is no option to change the frequency in the bios.
     

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