BSOD

Discussion in 'Windows Vista Help and Support' started by heater, Oct 4, 2015.

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  1. heater

    heater Member

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    Hello,
    I am having issues with a BSOD, and I have the minidump file to send in this thread.
    I am not sure why this happened.
    I'm hoping this is the correct way to send it.
     

    Attached Files:

  2. kemical

    kemical Windows Forum Admin
    Staff Member Premium Supporter Microsoft MVP

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    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck C9, {7, 84d61fcc, a8054e00, 0}
    
    *** WARNING: Unable to verify timestamp for ngvss.sys
    *** ERROR: Module load completed but symbols could not be loaded for ngvss.sys
    Probably caused by : ngvss.sys ( ngvss+afcc )
    
    Followup: MachineOwner
    
    Hi,
    do you have the driver verifier running? If so it's caught the above driver which belongs to Avast AV. Remove Avast and use something like MSE in it's place as it's ultra stable. You can always install avast again we just want to find out if it's causing the bsod.
    Microsoft Security Essentials - Microsoft Windows

    Please disable the verifier.
     
    #2 kemical, Oct 5, 2015
    Last edited: Oct 5, 2015
  3. heater

    heater Member

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    I have removed Avast and Disabled verifier. I'm sorry for the very late reply.
    I also installed MSE..unfortunately, I just had another BSOD, a few minutes ago. I guess I'll have to send another file. But, that did help me to follow your instructions.
     
  4. kemical

    kemical Windows Forum Admin
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    Hi,
    please post the dump file and we'll debug asap..
     
  5. heater

    heater Member

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    Thank you so much for this!
    Hopefully, this is enough information.
     

    Attached Files:

  6. kemical

    kemical Windows Forum Admin
    Staff Member Premium Supporter Microsoft MVP

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    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck F4, {3, 85f20b30, 85f20c7c, 82627dc0}
    
    ----- ETW minidump data unavailable-----
    Probably caused by : hardware_disk
    
    Followup: MachineOwner
    
    Hi,
    the above bugcheck means a critical process was terminated for whatever reason although it does say the probable cause is the hard disk but testing will prove either way.
    Please run a chkdsk using the guide linked below. Please make sure that whichever way you choose to run the chkdsk that you search for and repair broken sectors:
    The How-To Geek Guide to Using Check Disk in Windows 7, 8, or 10

    Please update your chipset driver. You can download a version from your support page although you have to look under the xp section to find it. It is dated 2008 so is a later version than the one on the machine:
    Product Support | Dell US

    Post any new dump files
     

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