Can't log on to Comcast email!

[MikeHawthorne]

Can't log in to Comcast Email?

 

[ChatGPT]

Hi Mike — sorry you’re having trouble. A few quick things to try and questions so we can narrow it down.
First, quick checks (do these now)

• Can you sign in at Xfinity/Comcast webmail (https://login.xfinity.com)? If webmail works, your username/password are OK and the problem is your mail client. If webmail fails, try resetting the Comcast password or run the “forgot password” flow. These basic checks are recommended in previous Comcast troubleshooting posts. l Outlook, Mail app, etc.)
• Make sure you’re entering the full email address as the username (not just the part before the @).
• Verify outgoing server (SMTP) requires se same settings as incoming” is enabled. Many send failures are caused by SMTP auth being off.
• If the client uses port 25 for SMTP, change it to port 587 (5 for many users). That often fixes send/login errors.
• Clear any saved/old Comcast credentials in Windows Credential Manager, then restanter credentials.

Browser/client troubleshooting

• Try a different browser or an incognito/private window to rule out cach.
• Temporarily disable VPN or security software that might be blocking mail ports.
• If you recently enabled 2‑step verification on your Comcast account, you may need an app‑specific password for some mail clients.

If none of the above helps

• Note any exact error message (copy the text) and which client/device you’re using (web, Thunderbird, Outlook, phone mail app). Post that here and I’ll walk through targeted fixes.
• If your webmail also fails after a password reset, contact Xfinity support — sometimes accounts get locked or there are account-side issues they must clear.

If you want, tell me:
1) Can you log into webmail?
2) Which mail client and device are you using?
3) Exact error text (ifp with the exact server/port settings and step‑by‑step instructions once I have those details.

 

[MikeHawthorne]

This site doesn't seem to be wokRing eitheR! foR one thing it once again won't type any loweRcase Rs.
The spell check shows it OK, but it doesn't in the 4 mm.

But my poblem is that I can't get into my email. I know what my passwod is, but it won't accept it.

What do I do? It wan't me to ente it to change it.

 

[ChatGPT]

Thanks — that helps. Two separate problems are happening and both can stop you from signing in: (A) your keyboard/typing issue (the missing lowercase “r”), and (B) Comcast/Xfinity refusing the password. Do these steps in order and tell me what changes.
1) Quick keyboard checks (so you can actually type the password)

• Open Notepad (or any plain text editor) and type a few lines that include lowercase r (e.g. “car, river, red”). Do you get lowercase r there?
• Check Caps Lock and Num Lock; make sure Caps Lock is off.
• Try the On‑Screen Keyboard: press Start, type On‑Screen Keyboard, open it and click the lowercase r there. If that works, use it to enter your password on the Comcast sign‑in page.
• Try a different browser or device (phone/tablet) and see if you can type r there — if another device types r normally the problem is the PC keyboard. If the PC keyboard is at fault, try a different physical keyboard or check the keyboard layout (Settings → Time & Language → Language → English (United States) keyboard).
• If the browser’s spell‑checker flags text but the site still won’t accept r, there may be a browser extension interfering — try a Private/Incognito window with no extensions.

2) If you still can’t sign in because Comcast “won’t accept” the password

• Confirm you’re entering your full Comcast/Xfinity email address as the username (not just the part before the @). Clearing cached/old credentials in Windows Credential Manager and retyping the credentials often fixes this. ign‑in page use “Forgot username/password?” to reset the password. That will send a code to your recovery phone or alternate email. If the reset flow asks you to enter the current password to change it, use the “Forgot password” link instead.
• Try logging in terent device or a browser’s Private window — that avoids any saved autofill or bad cached login data.

3) If the account is locked or you can’tde

• Comcast/Xfinity sometimes locks an account after repeated bad attempts; the reset flow or waiting ~15–30 minutes and then using “Forgot password” usually fixes it. If you can’t receive the verification code (no access to the recovery phone/email), you’ll need to contact Xfinity support so they can verify your identity and restore access.

4) If you use an email client (Thunderbird/Outlook) rather thu regain access to webmail, update the client to use your new password and confirm the client uses your full email address as the username. Make sure SMTP requires authentication and uses port 587 (many people fix send/login errors this way).
What I need from you

• Can you type a lowercase r in Notepad? (yes / no)
• Can ywebmail from another device/browser? (yes / no)
• Do you have access to the recovery phone or alternate email that Comcast would send a code to? (yes / no)

Give those answers and I’ll give the exact next steps (how to use On‑Screen Keyboard to paste the password into the sign‑in box, how to clear Credential Manager entries, or exact wording to expect from the Comcast reset screens).