- Thread Author
- #1
My computer keeps restarting while playing video games, but not while browsing Chrome or other applications. I've been monitoring temperatures while running Heaven Benchmark at high settings, and the CPU doesn't get hotter than low 70's, and the GPU doesn't get higher than mid 60's. I've updated my bios and drivers, and I've tried 2 different PSUs.
The most recent crash gave me this in the event viewer:
The computer has rebooted from a bugcheck. The bugcheck was: 0x00000124 (0x0000000000000000, 0xffff81831d753028, 0x00000000bc000800, 0x0000000001010135).
The most recent crash gave me this in the event viewer:
The computer has rebooted from a bugcheck. The bugcheck was: 0x00000124 (0x0000000000000000, 0xffff81831d753028, 0x00000000bc000800, 0x0000000001010135).
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- May 22, 2012
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- 4,353
- Thread Author
- #3
Since my computer only restarts while playing video games (Valorant, Hitman, etc), would it be possible for the issue to be a CPU issue as well? I've never overclocked, and I don't see any loose cables.Bugcheck translate as hardware so a losse cable, faultly disc, overclocking etc... it normally isn't just a driver issue unless the software is for some other type of device
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- Aug 28, 2007
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- 36,129
Bugcheck 124 can relate to overheating issues especially when gaming. Monitior your temps using something like HWiNFO64 and if need be clear out any dust.The computer has rebooted from a bugcheck. The bugcheck was: 0x00000124 (0x0000000000000000, 0xffff81831d753028, 0x00000000bc000800, 0x0000000001010135)
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- Messages
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My computer keeps restarting while playing video games, but not while browsing Chrome or other applications. I've been monitoring temperatures while running Heaven Benchmark at high settings, and the CPU doesn't get hotter than low 70's, and the GPU doesn't get higher than mid 60's. I've updated my bios and drivers, and I've tried 2 different PSUs.
The most recent crash gave me this in the event viewer:
The computer has rebooted from a bugcheck. The bugcheck was: 0x00000124 (0x0000000000000000, 0xffff81831d753028, 0x00000000bc000800, 0x0000000001010135).
Have you noticed any plumes of green smoke ascending out through the exhaust ports on your laptop? I ask that because the next door neighbor who lives about 300 miles from here reported this although I'm not sure what he was doing to have the cpu get that hot.
- Thread Author
- #7
No smoke from my desktopHave you noticed any plumes of green smoke ascending out through the exhaust ports on your laptop? I ask that because the next door neighbor who lives about 300 miles from here reported this although I'm not sure what he was doing to have the cpu get that hot.
- Thread Author
- #8
My computer restarted again today, and I have the dump file, but unsure how to send it here. I copied and pasted all the text it showed me. I don't believe im overheating because neither GPU or CPU temps go over low 70's under load.If you can post the actual dump file that would be great.
Microsoft (R) Windows Debugger Version 10.0.25136.1001 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\Windows\Minidump\080922-10984-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
Symbol search path is: srv*
Executable search path is:
Windows 10 Kernel Version 19041 MP (16 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Machine Name:
Kernel base = 0xfffff807`79000000 PsLoadedModuleList = 0xfffff807`79c2a330
Debug session time: Tue Aug 9 13:45:46.071 2022 (UTC - 7:00)
System Uptime: 0 days 5:49:03.659
Loading Kernel Symbols
...............................................................
................................................................
................................................................
.......................
Loading User Symbols
Loading unloaded module list
......
For analysis of this file, run !analyze -v
nt!KeBugCheckEx:
fffff807`793f88b0 48894c2408 mov qword ptr [rsp+8],rcx ss:ffffc980`c659c940=????????????????
7: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
nt!_WHEA_ERROR_RECORD structure that describes the error condition. Try !errrec Address of the nt!_WHEA_ERROR_RECORD structure to get more details.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffff81831d753028, Address of the nt!_WHEA_ERROR_RECORD structure.
Arg3: 00000000bc000800, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000001010135, Low order 32-bits of the MCi_STATUS value.
Debugging Details:
------------------
*************************************************************************
*** ***
*** ***
*** Either you specified an unqualified symbol, or your debugger ***
*** doesn't have full symbol information. Unqualified symbol ***
*** resolution is turned off by default. Please either specify a ***
*** fully qualified symbol module!symbolname, or enable resolution ***
*** of unqualified symbols by typing ".symopt- 100". Note that ***
*** enabling unqualified symbol resolution with network symbol ***
*** server shares in the symbol path may cause the debugger to ***
*** appear to hang for long periods of time when an incorrect ***
*** symbol name is typed or the network symbol server is down. ***
*** ***
*** For some commands to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
*** ***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
*** ***
*** Type referenced: hal!_WHEA_PROCESSOR_GENERIC_ERROR_SECTION ***
*** ***
*************************************************************************
*************************************************************************
*** ***
*** ***
*** Either you specified an unqualified symbol, or your debugger ***
*** doesn't have full symbol information. Unqualified symbol ***
*** resolution is turned off by default. Please either specify a ***
*** fully qualified symbol module!symbolname, or enable resolution ***
*** of unqualified symbols by typing ".symopt- 100". Note that ***
*** enabling unqualified symbol resolution with network symbol ***
*** server shares in the symbol path may cause the debugger to ***
*** appear to hang for long periods of time when an incorrect ***
*** symbol name is typed or the network symbol server is down. ***
*** ***
*** For some commands to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
*** ***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
*** ***
*** Type referenced: hal!_WHEA_PROCESSOR_GENERIC_ERROR_SECTION ***
*** ***
*************************************************************************
KEY_VALUES_STRING: 1
Key : Analysis.CPU.mSec
Value: 2234
Key : Analysis.DebugAnalysisManager
Value: Create
Key : Analysis.Elapsed.mSec
Value: 3967
Key : Analysis.Init.CPU.mSec
Value: 514
Key : Analysis.Init.Elapsed.mSec
Value: 29445
Key : Analysis.Memory.CommitPeak.Mb
Value: 96
Key : Bugcheck.Code.DumpHeader
Value: 0x124
Key : Bugcheck.Code.Register
Value: 0x124
Key : Dump.Attributes.AsUlong
Value: 8
Key : Dump.Attributes.KernelGeneratedTriageDump
Value: 1
FILE_IN_CAB: 080922-10984-01.dmp
DUMP_FILE_ATTRIBUTES: 0x8
Kernel Generated Triage Dump
BUGCHECK_CODE: 124
BUGCHECK_P1: 0
BUGCHECK_P2: ffff81831d753028
BUGCHECK_P3: bc000800
BUGCHECK_P4: 1010135
BLACKBOXBSD: 1 (!blackboxbsd)
BLACKBOXNTFS: 1 (!blackboxntfs)
BLACKBOXPNP: 1 (!blackboxpnp)
BLACKBOXWINLOGON: 1
CUSTOMER_CRASH_COUNT: 1
PROCESS_NAME: VALORANT-Win64
STACK_TEXT:
ffffc980`c659c938 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KeBugCheckEx
MODULE_NAME: AuthenticAMD
IMAGE_NAME: AuthenticAMD.sys
STACK_COMMAND: .cxr; .ecxr ; kb
FAILURE_BUCKET_ID: 0x124_0_AuthenticAMD_PROCESSOR__UNKNOWN_IMAGE_AuthenticAMD.sys
OSPLATFORM_TYPE: x64
OSNAME: Windows 10
FAILURE_ID_HASH: {035dcc87-485b-74b3-1c1b-ee50cb0c2865}
Followup: MachineOwner
---------
- Joined
- Aug 28, 2007
- Messages
- 36,129
Thanks but really need the actual dump file, can you post to a file sharing site and post the link?
Try running these scans in meantime:
Open an admin command prompt or windows terminal, type:
sfc /scannow
press enter
After the above scan has finished type:
dism /online /cleanup-image /restorehealth
press enter.
Try running these scans in meantime:
Open an admin command prompt or windows terminal, type:
sfc /scannow
press enter
After the above scan has finished type:
dism /online /cleanup-image /restorehealth
press enter.
- Thread Author
- #10
I ran both of the scans to nothing new, and I uploaded one of my dumps to onedrive.Thanks but really need the actual dump file, can you post to a file sharing site and post the link?
Try running these scans in meantime:
Open an admin command prompt or windows terminal, type:
sfc /scannow
press enter
After the above scan has finished type:
dism /online /cleanup-image /restorehealth
press enter.
Microsoft OneDrive
My computer also has crashed once more since then, and I got these 2 errors in the event viewer this time.
1.
A fatal hardware error has occurred.
Reported by component: Processor Core
Error Source: Machine Check Exception
Error Type: Bus/Interconnect Error
Processor APIC ID: 10
The details view of this entry contains further information.
2. The computer has rebooted from a bugcheck. The bugcheck was: 0x00000124 (0x0000000000000000, 0xffffcd074b628028, 0x00000000bc800800, 0x00000000060c0859). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: bfb409c6-ead3-4bcd-a525-85d3182e3cef.
Here is the dump file for this second crash: 081222-10343-01.dmp
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- Aug 28, 2007
- Messages
- 36,129
Many thanks, is your chipset driver up to date?
TUF GAMING X570-PLUS (WI-FI)|Motherboards|ASUS Global
TUF GAMING X570-PLUS (WI-FI)|Motherboards|ASUS Global
Jhonny0
New Member
- Joined
- Aug 13, 2022
- Messages
- 1
If you're getting crashes during high-end gaming, you have several options. Games running on your system are more demanding than ever before, and the requirements are high. Most newer games require 1GB of RAM and a dual-core CPU. You've got to have a decent graphics card, too, but that's not all. When it comes to gaming, your computer is only as good as the PSU (power supply unit) that supplies it with power. If you're running a 1GB system, a 400W PSU is just not going to cut it. The computer is not just a processor, and it's hard to get a cheap PSU that will power your system and not overheat. and also check out my blog Apksvilla
- Thread Author
- #13
I believe soMany thanks, is your chipset driver up to date?
TUF GAMING X570-PLUS (WI-FI)|Motherboards|ASUS Global
- Thread Author
- #14
Its not only high end games that crash, which is the strange part. I've played lots of Cities: Skylines without issues, but csgo causes restarts every once and a while, and I would assume Cities Skylines is more demanding than csIf you're getting crashes during high-end gaming, you have several options. Games running on your system are more demanding than ever before, and the requirements are high. Most newer games require 1GB of RAM and a dual-core CPU. You've got to have a decent graphics card, too, but that's not all. When it comes to gaming, your computer is only as good as the PSU (power supply unit) that supplies it with power. If you're running a 1GB system, a 400W PSU is just not going to cut it. The computer is not just a processor, and it's hard to get a cheap PSU that will power your system and not overheat. and also check out my blog Apksvilla
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