Windows 7 Consistent BSOD when laptop sleeps

tusharboy · Nov 9, 2012

My laptop consistently gets a BSOD when it tries to go to sleep. When I close my laptop, it never goes to sleep, starts being loud, and gets hot (after about 10 minutes).If I leave it open, it eventually gets a BSOD. It was a problem I had for a while and then it randomly disappeared.

Laptop: HP DV7T Quad Edition
CPU: Intel i7 2630QM @2.00 ghz
Graphics: Intel integrated and ATI Radeon 6770M
Antivirus: Symantec
Ram 6GB
OS: Windows 7 Home Premium 64bit

usasma · Nov 11, 2012

MSINFO32 blames btwampfl.sys (and the memory dumps also blame it) - a driver for your Bluetooth.
Please:
- download the latest compatible, Win7 version of the Bluetooth driver package from the HP website
- un-install the current Bluetooth drivers from your system
- install the freshly downloaded drivers
- monitor for further BSOD's

Your USB 3.0 drivers date from 2011 and could be causing issues. Please update them (if available) from the HP website also.

Should the BSOD's continue, please zip up the latest memory dumps (they're in C:\Windows\Minidump) and upload them with your next post.

Analysis:
The following is for informational purposes only.

Code:

[font=lucida console]**************************Thu Nov  8 17:42:03.490 2012 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\110812-23446-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: [B]7601[/B].17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime:[B]0 days 19:18:20.412[/B]
BugCheck Code: [B]BugCheck 1000009F, {4, 258, fffffa8005b11b50, fffff80000b9c3d0}[/B]
*** WARNING: Unable to verify timestamp for btwampfl.sys
*** ERROR: Module load completed but symbols could not be loaded for btwampfl.sys
Probably caused by :[B]btwampfl.sys ( btwampfl+30a2a )[/B]
BugCheck Info: [B]DRIVER_POWER_STATE_FAILURE (9f)[/B]
Arguments: 
Arg1: 0000000000000004, The power transition timed out waiting to synchronize with the Pnp
    subsystem.
Arg2: 0000000000000258, Timeout in seconds.
Arg3: fffffa8005b11b50, The thread currently holding on to the Pnp lock.
Arg4: fffff80000b9c3d0, nt!TRIAGE_9F_PNP on Win7
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x9F
PROCESS_NAME: [B]System[/B]
FAILURE_BUCKET_ID: [B]X64_0x9F_4_btwampfl+30a2a[/B]
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Nov  3 15:09:30.431 2012 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\110312-39936-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: [B]7601[/B].17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime:[B]0 days 16:43:30.352[/B]
BugCheck Code: [B]BugCheck 1000009F, {4, 258, fffffa800632e040, fffff80000b9c3d0}[/B]
*** WARNING: Unable to verify timestamp for btwampfl.sys
*** ERROR: Module load completed but symbols could not be loaded for btwampfl.sys
Probably caused by :[B]btwampfl.sys ( btwampfl+30a2a )[/B]
BugCheck Info: [B]DRIVER_POWER_STATE_FAILURE (9f)[/B]
Arguments: 
Arg1: 0000000000000004, The power transition timed out waiting to synchronize with the Pnp
    subsystem.
Arg2: 0000000000000258, Timeout in seconds.
Arg3: fffffa800632e040, The thread currently holding on to the Pnp lock.
Arg4: fffff80000b9c3d0, nt!TRIAGE_9F_PNP on Win7
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x9F
PROCESS_NAME: [B]System[/B]
FAILURE_BUCKET_ID: [B]X64_0x9F_4_btwampfl+30a2a[/B]
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Nov  2 17:34:31.992 2012 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\110212-36332-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: [B]7601[/B].17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime:[B]0 days 9:43:05.802[/B]
BugCheck Code: [B]BugCheck 1000009F, {4, 258, fffffa8005b11b50, fffff8000479f740}[/B]
*** WARNING: Unable to verify timestamp for btwampfl.sys
*** ERROR: Module load completed but symbols could not be loaded for btwampfl.sys
Probably caused by :[B]btwampfl.sys ( btwampfl+30a2a )[/B]
BugCheck Info: [B]DRIVER_POWER_STATE_FAILURE (9f)[/B]
Arguments: 
Arg1: 0000000000000004, The power transition timed out waiting to synchronize with the Pnp
    subsystem.
Arg2: 0000000000000258, Timeout in seconds.
Arg3: fffffa8005b11b50, The thread currently holding on to the Pnp lock.
Arg4: fffff8000479f740, nt!TRIAGE_9F_PNP on Win7
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x9F
PROCESS_NAME: [B]System[/B]
FAILURE_BUCKET_ID: [B]X64_0x9F_4_btwampfl+30a2a[/B]
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Oct 31 16:47:30.996 2012 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\103112-72384-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: [B]7601[/B].17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime:[B]0 days 8:05:14.917[/B]
BugCheck Code: [B]BugCheck 1000009F, {4, 258, fffffa8005b1cb50, fffff80000b9c3d0}[/B]
*** WARNING: Unable to verify timestamp for btwampfl.sys
*** ERROR: Module load completed but symbols could not be loaded for btwampfl.sys
Probably caused by :[B]btwampfl.sys ( btwampfl+30a2a )[/B]
BugCheck Info: [B]DRIVER_POWER_STATE_FAILURE (9f)[/B]
Arguments: 
Arg1: 0000000000000004, The power transition timed out waiting to synchronize with the Pnp
    subsystem.
Arg2: 0000000000000258, Timeout in seconds.
Arg3: fffffa8005b1cb50, The thread currently holding on to the Pnp lock.
Arg4: fffff80000b9c3d0, nt!TRIAGE_9F_PNP on Win7
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x9F
PROCESS_NAME: [B]System[/B]
FAILURE_BUCKET_ID: [B]X64_0x9F_4_btwampfl+30a2a[/B]
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Oct 29 16:34:13.942 2012 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\102912-38235-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: [B]7601[/B].17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime:[B]0 days 19:02:15.863[/B]
BugCheck Code: [B]BugCheck 1000009F, {4, 258, fffffa8005b18b50, fffff80000b9c3d0}[/B]
*** WARNING: Unable to verify timestamp for btwampfl.sys
*** ERROR: Module load completed but symbols could not be loaded for btwampfl.sys
Probably caused by :[B]btwampfl.sys ( btwampfl+30a2a )[/B]
BugCheck Info: [B]DRIVER_POWER_STATE_FAILURE (9f)[/B]
Arguments: 
Arg1: 0000000000000004, The power transition timed out waiting to synchronize with the Pnp
    subsystem.
Arg2: 0000000000000258, Timeout in seconds.
Arg3: fffffa8005b18b50, The thread currently holding on to the Pnp lock.
Arg4: fffff80000b9c3d0, nt!TRIAGE_9F_PNP on Win7
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x9F
PROCESS_NAME: [B]System[/B]
FAILURE_BUCKET_ID: [B]X64_0x9F_4_btwampfl+30a2a[/B]
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Oct 28 19:30:35.416 2012 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\102812-39000-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: [B]7601[/B].17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime:[B]0 days 4:21:48.338[/B]
BugCheck Code: [B]BugCheck 1000009F, {4, 258, fffffa8005b1eb50, fffff80000b9c3d0}[/B]
*** WARNING: Unable to verify timestamp for btwampfl.sys
*** ERROR: Module load completed but symbols could not be loaded for btwampfl.sys
Probably caused by :[B]btwampfl.sys ( btwampfl+30a2a )[/B]
BugCheck Info: [B]DRIVER_POWER_STATE_FAILURE (9f)[/B]
Arguments: 
Arg1: 0000000000000004, The power transition timed out waiting to synchronize with the Pnp
    subsystem.
Arg2: 0000000000000258, Timeout in seconds.
Arg3: fffffa8005b1eb50, The thread currently holding on to the Pnp lock.
Arg4: fffff80000b9c3d0, nt!TRIAGE_9F_PNP on Win7
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x9F
PROCESS_NAME: [B]System[/B]
FAILURE_BUCKET_ID: [B]X64_0x9F_4_btwampfl+30a2a[/B]
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Oct 28 11:35:56.903 2012 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\102812-28438-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: [B]7601[/B].17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime:[B]1 days 6:16:06.561[/B]
BugCheck Code: [B]BugCheck 1000009F, {4, 258, fffffa8005b1cb50, fffff80000b9c3d0}[/B]
*** WARNING: Unable to verify timestamp for btwampfl.sys
*** ERROR: Module load completed but symbols could not be loaded for btwampfl.sys
Probably caused by :[B]btwampfl.sys ( btwampfl+30a2a )[/B]
BugCheck Info: [B]DRIVER_POWER_STATE_FAILURE (9f)[/B]
Arguments: 
Arg1: 0000000000000004, The power transition timed out waiting to synchronize with the Pnp
    subsystem.
Arg2: 0000000000000258, Timeout in seconds.
Arg3: fffffa8005b1cb50, The thread currently holding on to the Pnp lock.
Arg4: fffff80000b9c3d0, nt!TRIAGE_9F_PNP on Win7
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x9F
PROCESS_NAME: [B]System[/B]
FAILURE_BUCKET_ID: [B]X64_0x9F_4_btwampfl+30a2a[/B]
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Oct 26 14:51:17.297 2012 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\102612-65083-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: [B]7601[/B].17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime:[B]0 days 7:42:40.218[/B]
BugCheck Code: [B]BugCheck 1000009F, {4, 258, fffffa8005b16b50, fffff80000b9c3d0}[/B]
*** WARNING: Unable to verify timestamp for btwampfl.sys
*** ERROR: Module load completed but symbols could not be loaded for btwampfl.sys
Probably caused by :[B]btwampfl.sys ( btwampfl+30a2a )[/B]
BugCheck Info: [B]DRIVER_POWER_STATE_FAILURE (9f)[/B]
Arguments: 
Arg1: 0000000000000004, The power transition timed out waiting to synchronize with the Pnp
    subsystem.
Arg2: 0000000000000258, Timeout in seconds.
Arg3: fffffa8005b16b50, The thread currently holding on to the Pnp lock.
Arg4: fffff80000b9c3d0, nt!TRIAGE_9F_PNP on Win7
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x9F
PROCESS_NAME: [B]System[/B]
FAILURE_BUCKET_ID: [B]X64_0x9F_4_btwampfl+30a2a[/B]
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Oct 17 14:10:08.702 2012 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\101712-69514-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: [B]7601[/B].17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime:[B]0 days 14:10:58.691[/B]
BugCheck Code: [B]BugCheck 1000009F, {4, 258, fffffa8005b1cb50, fffff8000479c3d0}[/B]
*** WARNING: Unable to verify timestamp for btwampfl.sys
*** ERROR: Module load completed but symbols could not be loaded for btwampfl.sys
Probably caused by :[B]btwampfl.sys ( btwampfl+30a2a )[/B]
BugCheck Info: [B]DRIVER_POWER_STATE_FAILURE (9f)[/B]
Arguments: 
Arg1: 0000000000000004, The power transition timed out waiting to synchronize with the Pnp
    subsystem.
Arg2: 0000000000000258, Timeout in seconds.
Arg3: fffffa8005b1cb50, The thread currently holding on to the Pnp lock.
Arg4: fffff8000479c3d0, nt!TRIAGE_9F_PNP on Win7
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x9F
PROCESS_NAME: [B]System[/B]
FAILURE_BUCKET_ID: [B]X64_0x9F_4_btwampfl+30a2a[/B]
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Oct 14 15:05:51.959 2012 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\101412-33119-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: [B]7601[/B].17835.amd64fre.win7sp1_gdr.120503-2030
System Uptime:[B]0 days 4:48:27.917[/B]
BugCheck Code: [B]BugCheck 1000009F, {4, 258, fffffa8005b1b040, fffff80000b9c3d0}[/B]
*** WARNING: Unable to verify timestamp for btwampfl.sys
*** ERROR: Module load completed but symbols could not be loaded for btwampfl.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :[B]btwampfl.sys ( btwampfl+30a2a )[/B]
BugCheck Info: [B]DRIVER_POWER_STATE_FAILURE (9f)[/B]
Arguments: 
Arg1: 0000000000000004, The power transition timed out waiting to synchronize with the Pnp
    subsystem.
Arg2: 0000000000000258, Timeout in seconds.
Arg3: fffffa8005b1b040, The thread currently holding on to the Pnp lock.
Arg4: fffff80000b9c3d0, nt!TRIAGE_9F_PNP on Win7
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x9F
PROCESS_NAME: [B]System[/B]
FAILURE_BUCKET_ID: [B]X64_0x9F_4_btwampfl+30a2a[/B]
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.

Code:

[font=lucida console]**************************Thu Nov  8 17:42:03.490 2012 (UTC - 5:00)**************************
intelppm.sys                Mon Jul 13 19:19:25 2009 (4A5BC0FD)
amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
eeCtrl64.sys                Fri May 21 17:44:45 2010 (4BF6FECD)
EraserUtilRebootDrv.sys     Fri May 21 17:44:45 2010 (4BF6FECD)
btwampfl.sys                Mon Jul 12 21:41:18 2010 (4C3BC43E)
clwvd.sys                   Tue Jul 27 21:13:47 2010 (4C4F844B)
IntcDAud.sys                Fri Oct 15 04:28:17 2010 (4CB810A1)
HECIx64.sys                 Tue Oct 19 19:33:43 2010 (4CBE2AD7)
rikvm_38F51D56.sys          Fri Oct 29 06:52:09 2010 (4CCAA759)
ENG64.SYS                   Mon Dec 13 20:47:30 2010 (4D06CCB2)
EX64.SYS                    Mon Dec 13 20:55:48 2010 (4D06CEA4)
WDKMD.sys                   Thu Dec 23 05:28:18 2010 (4D132442)
Rt64win7.sys                Wed Feb 16 04:03:57 2011 (4D5B92FD)
SRTSP64.SYS                 Fri Mar  4 15:39:16 2011 (4D714DF4)
SRTSPX64.SYS                Fri Mar  4 15:39:38 2011 (4D714E0A)
SYMEVENT64x86.SYS           Thu Mar 24 19:02:36 2011 (4D8BCD8C)
Accelerometer.sys           Fri May 13 14:47:02 2011 (4DCD7CA6)
hpdskflt.sys                Fri May 13 14:47:02 2011 (4DCD7CA6)
iaStor.sys                  Fri May 20 12:52:24 2011 (4DD69C48)
RtsPStor.sys                Mon May 30 03:50:40 2011 (4DE34C50)
stwrt64.sys                 Thu Jun  2 06:18:43 2011 (4DE76383)
[COLOR=RED][B]nusb3hub.sys                Fri Jun 10 04:00:35 2011 (4DF1CF23)[/B][/COLOR]
[COLOR=RED][B]nusb3xhc.sys                Fri Jun 10 04:00:38 2011 (4DF1CF26)[/B][/COLOR]
NETwNs64.sys                Wed Aug  3 20:28:26 2011 (4E39E7AA)
AMPPAL.sys                  Mon Aug  8 10:32:06 2011 (4E3FF366)
igdpmd64.sys                Tue Aug  9 11:31:55 2011 (4E4152EB)
atikmpag.sys                Fri Sep 30 21:28:45 2011 (4E866CCD)
atikmdag.sys                Fri Sep 30 21:59:04 2011 (4E8673E8)
SynTP.sys                   Thu Oct 13 22:34:52 2011 (4E979FCC)
[/font]

Windows 7 Consistent BSOD when laptop sleeps

tusharboy

New Member

Attachments

usasma

Fantastic Member

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