I did a system reset last night after I did a system recovery sometime earlier yesterday. The recovery did not solve my problem so I decided to reset it also.
My system recovery took me 40 minutes, I did not need any CDs discs or anything like that, I just pressed the f11 key repeatedly while booting up and it took me to be blue screen with the options of resetting restoring refreshing, etc. After recovery, the error kept happening. Then I did a system reset last night while I slept because it took about 6 hours ( I know this because I've had to reset before because of a virus, and that's about how long it took).
The error problem that I'm having, and I'm waiting on a phone call from HP any second now, is the BSOD. The first one was systems service corruption, and would crash on me every 5 to 10 minutes. A big blue screen would pop up with a :-( face, saying "error, system service corruption". It said more but I don't remember what else. Then after I recovered and reset my computer it now does the same thing, but less often, and the only difference in the blue error screen, now instead of saying system service corruption, it says "system service exception".
I put a shortcut link to my event viewer on my desktop, & I always look and there's tons of warnings, errors, critical messages in my event log. I have no idea what the descriptions mean, its often different descriptions.
I just logged on to my computer about 5 minutes ago after my system reset was completed.
The only thing I have done to my computer since the reset last night is uninstall Norton AntiVirus and install Avast Antivirus (I like it better), & uninstall Norton. That is all, and I already have many error and warning logs in my event viewer. I guess I'm just waiting now for the blue screen of death pop up again and my computer to crash.
HP says they just wants to send me disks to completely uninstall everything and then reinstall everything, I just wish there was a way to get around this as I have test from college I need to take tomorrow, that is a timed test, and if it crashes in the middle of a test then my teacher is going to be annoyed because I've already had it do it once (BSOD) and had to ask her to reset the test for me. I'm in school for computer technology, because this kind of stuff drives me crazy. And not understanding any of it. Unfortunately it's my very first term at school and so I have not learned really anything yet, doing pre requisites like English and world religion lol. That's why I say to talk to me like I'm a two year old, because that is still the level of computer knowledge that I have at this moment.
Sent from my SM-N900T using WindowsForum mobile app