All MagicJack customers have received a new update that disables Win7 screensavers, displayOFF, and sleep mode. They know they've done this. They are saying they can't reverse it. So if you have MagicJack, you will not be able to use your screensavers, or have any sleep or displayoff settings. Here's what was written to me by a magicjack representative: enny: Hello, how may I help you? brian: magic jack disables my screensaver, displayoff, and sleep mode. When MJ is in they don't work. When it is out...works fine. This just started last week. I have Win7 x64 bit and I've had it since October '09. I've had MJ for over a year and a half. brian: And yes...I've pulled out MJ for 2 or more minutes and rebooted it...no change. Kenny: Yes Brian, your computer set up for sleep mode and screensaver will not move when the device is plug in, that is the new update since we discover that when the device is plug in magicJack will not work properly and it can give magicJack a side effect. brian: So what do I do???? Kenny: You can set up your computer on sleep mode and the screen saver but you need to unplug the device however all calls will goes directly to voicemail. brian: I would like to speak to a supervisor please Kenny: Alright. Kenny: One moment please... Kenny: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you. brian: This option is completely unacceptable. Please wait while I transfer the chat to the best suited site operator. You are now chatting with 'Hero' Your Issue ID for this chat is LTK43601216443X Hero: Hello Brian. My name is Hero. To better assist you, let me put you on hold while I read your previous chat/s. Thank you. Hero: Thank you for waiting. I can completely understand how you feel about this matter..This is indeed upsetting and I would have felt the same. magicjack was designed to stay active all the time and will prevent your Hero: computer from going to sleep state. This is to ensure that there will be no interruption with your calls and magicjack connection You may unplug the magicjack and set the computer to standby mode manually. brian: Explain this...I've had Win7 for 10 months and had MJ for 20 months. Why is this happening just in the last week? brian: There's more to this story... Hero: This is part of the latest upgrade. brian: I don't want the latest upgrade then brian: How do I get it off Hero: I understand but it is no longer possible to reverse it since that is how the magicjack is designed right now to ensure no interruption in your connection. brian: then you have a problem to fix brian: because this will be completely unacceptable to Win7 owners...you must know that brian: I had MSoft people telling me it was my wireless mouse and I went out and spent $40 for a wired mouse...because of this problem...obviously nothing changed Hero: I can completely understand how you feel about this but unfortunately there is nothing more we can do about this matter since this is how the magicjack software and program is designed right now.