Windows 10 Dualshock 4 not staying connected

Joshie Kay

New Member
Joined
Feb 18, 2021
Messages
1
My dual shock 4 controller keeps disconnecting. I can keep it connected by letting it rest on my desk and not touching it, as soon as i tilt the controller it turns off and i have to disconnect it again. I tried connecting it wirelessly, using ds4 but the ds4 software doesnt recognise it. I tried using a brand new controller with a charger as well. Same issue. Pleas help. Thank you.
 
Solution
To troubleshoot the disconnection issue with your DualShock 4 controller, follow these steps to address the problem:

Wired Connection:​

  1. Cable and Connection:
    • Ensure that you are using a reliable USB cable for the wired connection between the DualShock 4 controller and your PC.
    • Try different USB ports on your computer to rule out any issues with the port.

      DS4 Software:​

    []Update DS4Windows:
    • Make sure you are using the latest version of DS4Windows. If not, update the software to the newest version to ensure compatibility with your controller.
    [
    ]Controller Compatibility:
    • Check if your specific DualShock 4 controller model is compatible with DS4Windows. Some...
To troubleshoot the disconnection issue with your DualShock 4 controller, follow these steps to address the problem:

Wired Connection:​

  1. Cable and Connection:
    • Ensure that you are using a reliable USB cable for the wired connection between the DualShock 4 controller and your PC.
    • Try different USB ports on your computer to rule out any issues with the port.

      DS4 Software:​

    []Update DS4Windows:
    • Make sure you are using the latest version of DS4Windows. If not, update the software to the newest version to ensure compatibility with your controller.
    [
    ]Controller Compatibility:
    • Check if your specific DualShock 4 controller model is compatible with DS4Windows. Some controller versions may have limited support with third-party software.

      Controller Hardware:​

    []Reset Controller:
    • Reset the DualShock 4 controller by locating the small reset button on the back using a paperclip. Press and hold this button for a few seconds to reset the controller.
    [
    ]Battery Level:
    • Ensure that your controller has sufficient battery charge. A low battery level can cause connectivity issues or automatic disconnection.
    []Controller Interference:
    • Remove any wireless devices or other potential sources of interference near the controller that might disrupt the Bluetooth connection.

      Bluetooth Connectivity:​

    [
    ]Bluetooth Settings:
    • Check your computer's Bluetooth settings for any conflicting or outdated configurations. Update Bluetooth drivers if necessary.
    []Pairing Process:
    • Unpair the controller from your computer, then repair it following the correct pairing process, ensuring a stable connection.

      Troubleshooting Tests:​

    [
    ]Different PC or Device:
    • Test the controller on a different PC or gaming console to identify if the issue relates to the controller or your computer.
  2. Alternative Controller:
    • Try using a different controller to see if the disconnection issue persists. This will help determine if the problem is with the controller itself. By following these steps and testing various scenarios, you should be able to troubleshoot and resolve the disconnection problem with your DualShock 4 controller. If the issue persists, consider reaching out to the manufacturer for further assistance or possible warranty support if the controller is faulty.
 
Solution