In a significant development for corporate training and support, Instant Technologies and KnowledgeWave have announced a strategic partnership aimed at enhancing employee training within Microsoft Teams. This collaboration integrates KnowledgeWave's extensive training resources directly into Instant Technologies' Chime V5, a Microsoft 365 Certified chat platform, offering on-demand learning materials seamlessly within the Teams environment.
Instant Technologies, known for its expertise in developing enterprise collaboration solutions, has been at the forefront of creating tools that enhance workplace communication. Their flagship product, Chime V5, is a Microsoft 365 Certified application that provides intelligent routing and real-time support within Microsoft Teams. This certification underscores Chime V5's compliance with Microsoft's stringent standards for security, data handling, and integration, ensuring a secure and reliable user experience.
KnowledgeWave, a Microsoft Partner with over two decades of experience, specializes in delivering comprehensive training solutions for Microsoft 365 applications. Their offerings include on-demand video tutorials, live webinars, and professional development courses designed to enhance user proficiency and adoption of Microsoft tools. By integrating these resources into Chime V5, employees can access relevant training materials precisely when needed, without leaving the Teams interface.
Peyton McManus, CEO of Instant Technologies, highlighted the synergy between support and learning facilitated by this partnership. He stated, "By embedding KnowledgeWave’s training into our Microsoft-certified chat platform, we’re helping organizations empower employees, streamline support operations, and drive meaningful digital adoption—all inside Microsoft Teams." This integration is particularly timely, considering the increasing reliance on remote work and the need for efficient, accessible training solutions.
The integration offers several key benefits:
- Embedded Training: Employees can access on-demand learning materials, including videos and webinars, directly within their support conversations in Teams.
- Smart Routing: Chime V5's intelligent routing connects employees instantly with AI or human agents, guided by real-time data and context, ensuring efficient resolution of queries.
- Workforce Enablement: Training is tied to actual support interactions, reinforcing knowledge when it's most relevant and enhancing overall productivity.
- Certified & Secure: As a Microsoft 365 Certified app, Chime V5 ensures data security and architectural compliance, providing organizations with confidence in the platform's reliability.
Eric Sokolowski, CEO of KnowledgeWave, emphasized the value of this integration, stating, "Integrating Chime into the customer engagement model enables KnowledgeWave to extend the learning experience to span the entire end user journey, from new hire to service desk encounters and beyond." This holistic approach ensures that employees have the support and resources they need at every stage of their professional development.
The collaboration between Instant Technologies and KnowledgeWave represents a forward-thinking approach to employee training and support. By leveraging the capabilities of Microsoft Teams, organizations can provide their employees with the tools and knowledge necessary to succeed in today's dynamic work environment.
For more information about Chime V5 and its integration with KnowledgeWave's training resources, visit Chime V5. To explore KnowledgeWave's comprehensive training programs, visit KnowledgeWave.
Source: CW39 Houston https://cw39.com/business/press-releases/ein-presswire/834831618/new-partnership-between-instant-technologies-and-knowledgewave-brings-on-demand-training-to-microsoft-teams-chat/
