Hi Citrix,
to debug your issue properly we need to see the actual dump files. These are found in a folder marked 'minidump' which is located in the main windows folder. If you can't find a minidump folder then your machine needs to be configured to produce them.
Go to Start and type in sysdm.cpl and press Enter
Click on the Advanced tab
Click on the Startup and Recovery Settings button
Ensure that Automatically restart is unchecked
Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box
Ensure that the Small Dump Directory is listed as %systemroot%\Minidump << where your .dmp files can be
found later.
Click and apply to exit the dialogs
Once you have some then run the tool found in this...