Getting BSoD

Discussion in 'Windows 7 Blue Screen of Death (BSOD)' started by Darthrob81, Feb 10, 2013.

  1. Darthrob81

    Darthrob81 New Member

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    I was getting blue screen of death mostly when leaving my comp on to download games overnight. Was also getting corrupted files here and there so i decided to get a new hard drive. Installed and first night BSoD. Have included file with all the info. Help would be much appreciated!!!
     

    Attached Files:

  2. usasma

    usasma Fantastic Member
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    Only 113 Windows Updates installed. Most systems have 130 to 140 or more. Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

    We've seen a number of BSOD issues with SSD's. Here's the information that I've compiled so far:
    Lot's of Norton drivers in the memory dump, please try this to rule out Norton:
    Death Adder driver dates from 2007 - these are known to cause BSOD's on Windows systems. Please visit the Razer website and download a fresh copy of the latest Win7 compatible driver for your Death Adder.

    Please uninstall the Western Digital software. The 2008 drivers (which you have) are known to cause BSOD's on some Win7 systems.

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    Must be updated or removed:
    dadder.sys Thu Aug 2 05:33:03 2007 (46B1A4CF)
    DeathAdder Mouse driver
    http://www.carrona.org/drivers/driver.php?id=dadder.sys

    Must be removed:
    wdcsam64.sys Wed Apr 16 04:39:08 2008 (4805BB2C)
    Western Digital SCSI Arcitecture Model (SAM) WDM driver[br]2008 driver version has known BSOD issues in Win7
    http://www.carrona.org/drivers/driver.php?id=wdcsam64.sys

    Must be removed. Can reinstall (if needed) once the system is stabilized:
    AiCharger.sys Wed Oct 20 08:00:33 2010 (4CBED9E1)
    Asus Charger Driver [br] Likely BSOD cause - haven't seen recently (15Jan2013)
    http://www.carrona.org/drivers/driver.php?id=AiCharger.sys



    Analysis:
    The following is for informational purposes only.
    Code:
    [font=lucida console]**************************Sun Feb 10 12:14:12.231 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\021013-5647-01.dmp]
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
    Built by: [B]7601[/B].17944.amd64fre.win7sp1_gdr.120830-0333
    System Uptime:[B]0 days 17:34:19.027[/B]
    Probably caused by :[B]memory_corruption ( nt!MiDeleteAddressesInWorkingSet+11b )[/B]
    BugCheck [B]50, {fffff683fbfffd98, 0, fffff80002ea99d7, 2}[/B]
    BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000050]PAGE_FAULT_IN_NONPAGED_AREA (50)[/url]
    Arguments: 
    Arg1: fffff683fbfffd98, memory referenced.
    Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
    Arg3: fffff80002ea99d7, If non-zero, the instruction address which referenced the bad memory
        address.
    Arg4: 0000000000000002, (reserved)
    BUGCHECK_STR:  0x50
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    PROCESS_NAME:  svchost.exe
    FAILURE_BUCKET_ID: [B]X64_0x50_nt!MiDeleteAddressesInWorkingSet+11b[/B]
    CPUID:        "Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz"
    MaxSpeed:     3400
    CurrentSpeed: [B]3417[/B]
      BIOS Version                  0908
      BIOS Release Date             11/16/2012
      Manufacturer                  System manufacturer
      Product Name                  System Product Name
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    **************************Sat Feb  9 09:16:47.659 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\020913-5522-01.dmp]
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
    Built by: [B]7601[/B].17944.amd64fre.win7sp1_gdr.120830-0333
    System Uptime:[B]0 days 10:28:47.455[/B]
    Probably caused by :[B]memory_corruption ( nt!MiUpdateWsle+122 )[/B]
    BugCheck [B]50, {fffff680040ab1f0, 0, fffff80002ef72d2, 2}[/B]
    BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000050]PAGE_FAULT_IN_NONPAGED_AREA (50)[/url]
    Arguments: 
    Arg1: fffff680040ab1f0, memory referenced.
    Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
    Arg3: fffff80002ef72d2, If non-zero, the instruction address which referenced the bad memory
        address.
    Arg4: 0000000000000002, (reserved)
    BUGCHECK_STR:  0x50
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    PROCESS_NAME:  Steam.exe
    FAILURE_BUCKET_ID: [B]X64_0x50_nt!MiUpdateWsle+122[/B]
    CPUID:        "Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz"
    MaxSpeed:     3400
    CurrentSpeed: [B]3417[/B]
      BIOS Version                  0403
      BIOS Release Date             05/07/2012
      Manufacturer                  System manufacturer
      Product Name                  System Product Name
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    **************************Fri Feb  8 12:01:24.887 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\020813-8190-01.dmp]
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
    Built by: [B]7601[/B].17944.amd64fre.win7sp1_gdr.120830-0333
    System Uptime:[B]0 days 17:02:46.104[/B]
    Probably caused by :[B]ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+35054 )[/B]
    BugCheck [B]1A, {41790, fffffa800615d7a0, ffff, 0}[/B]
    BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000001A]MEMORY_MANAGEMENT (1a)[/url]
    Arguments: 
    Arg1: 0000000000041790, A page table page has been corrupted. On a 64 bit OS, parameter 2
        contains the address of the PFN for the corrupted page table page.
        On a 32 bit OS, parameter 2 contains a pointer to the number of used
        PTEs, and parameter 3 contains the number of used PTEs.
    Arg2: fffffa800615d7a0
    Arg3: 000000000000ffff
    Arg4: 0000000000000000
    BUGCHECK_STR:  0x1a_41790
    PROCESS_NAME:  Steam.exe
    FAILURE_BUCKET_ID: [B]X64_0x1a_41790_nt!_??_::FNODOBFM::_string_+35054[/B]
    CPUID:        "Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz"
    MaxSpeed:     3400
    CurrentSpeed: [B]3410[/B]
      BIOS Version                  0403
      BIOS Release Date             05/07/2012
      Manufacturer                  System manufacturer
      Product Name                  System Product Name
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    [/font]
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    [font=lucida console]**************************Sun Feb 10 12:14:12.231 2013 (UTC - 5:00)**************************
    [COLOR=RED][B]dadder.sys                  Thu Aug  2 05:33:03 2007 (46B1A4CF)[/B][/COLOR]
    [COLOR=RED][B]wdcsam64.sys                Wed Apr 16 04:39:08 2008 (4805BB2C)[/B][/COLOR]
    intelppm.sys                Mon Jul 13 19:19:25 2009 (4A5BC0FD)
    EuGdiDrv.sys                Tue Sep 15 03:13:53 2009 (4AAF3EB1)
    amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
    AsUpIO.sys                  Mon Aug  2 22:47:59 2010 (4C57835F)
    ICCWDT.sys                  Wed Aug 18 04:27:45 2010 (4C6B9981)
    AsIO.sys                    Mon Aug 23 21:53:02 2010 (4C7325FE)
    [COLOR=RED][B]AiCharger.sys               Wed Oct 20 08:00:33 2010 (4CBED9E1)[/B][/COLOR]
    ndisrd.sys                  Fri Aug 12 06:14:50 2011 (4E44FD1A)
    ASUSFILTER.sys              Tue Sep 20 11:46:33 2011 (4E78B559)
    asmtxhci.sys                Wed Nov  2 23:00:22 2011 (4EB203C6)
    asmthub3.sys                Wed Nov  2 23:00:32 2011 (4EB203D0)
    iaStor.sys                  Tue Nov 29 22:39:19 2011 (4ED5A567)
    RTKVHD64.sys                Tue Dec 13 05:24:54 2011 (4EE727F6)
    iusb3hub.sys                Fri Jan 27 04:35:25 2012 (4F226FDD)
    iusb3xhc.sys                Fri Jan 27 04:35:28 2012 (4F226FE0)
    iusb3hcs.sys                Fri Jan 27 04:37:23 2012 (4F227053)
    Rt64win7.sys                Fri Feb  3 08:00:02 2012 (4F2BDA52)
    GEARAspiWDM.sys             Thu May  3 15:56:17 2012 (4FA2E2E1)
    HECIx64.sys                 Mon Jul  2 18:14:58 2012 (4FF21D62)
    AtihdW76.sys                Tue Nov  6 16:41:51 2012 (5099841F)
    atikmpag.sys                Wed Dec 19 14:32:55 2012 (50D21667)
    atikmdag.sys                Wed Dec 19 15:38:55 2012 (50D225DF)
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    **************************Sat Feb  9 09:16:47.659 2013 (UTC - 5:00)**************************
    IDSVia64.sys                Thu May 12 10:19:05 2011 (4DCBEC59)
    BHDrvx64.sys                Thu May 12 17:05:27 2011 (4DCC4B97)
    SYMDS64.SYS                 Mon May 16 18:15:03 2011 (4DD1A1E7)
    SYMNETS.SYS                 Sat Nov 12 16:11:53 2011 (4EBEE119)
    Ironx64.SYS                 Mon Nov 14 21:00:53 2011 (4EC1C7D5)
    SYMEVENT64x86.SYS           Tue Nov 22 13:30:48 2011 (4ECBEA58)
    SYMEFA64.SYS                Fri May 18 21:29:56 2012 (4FB6F794)
    ccSetx64.sys                Wed Jun  6 23:00:55 2012 (4FD01967)
    SRTSPX64.SYS                Mon Jul  2 14:20:37 2012 (4FF1E675)
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    **************************Fri Feb  8 12:01:24.887 2013 (UTC - 5:00)**************************
    SYMNETS.SYS                 Tue May  3 21:10:14 2011 (4DC0A776)
    SYMEVENT64x86.SYS           Wed May  4 23:16:30 2011 (4DC2168E)
    Ironx64.SYS                 Fri May 13 20:08:04 2011 (4DCDC7E4)
    SYMEFA64.SYS                Mon May 16 20:33:48 2011 (4DD1C26C)
    SRTSPX64.SYS                Fri May 20 21:49:23 2011 (4DD71A23)
    [/font]
    http://www.carrona.org/drivers/driver.php?id=dadder.sys
    http://www.carrona.org/drivers/driver.php?id=wdcsam64.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    EuGdiDrv.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=amdxata.sys
    http://www.carrona.org/drivers/driver.php?id=AsUpIO.sys
    http://www.carrona.org/drivers/driver.php?id=ICCWDT.sys
    http://www.carrona.org/drivers/driver.php?id=AsIO.sys
    http://www.carrona.org/drivers/driver.php?id=AiCharger.sys
    http://www.carrona.org/drivers/driver.php?id=ndisrd.sys
    http://www.carrona.org/drivers/driver.php?id=ASUSFILTER.sys
    http://www.carrona.org/drivers/driver.php?id=asmtxhci.sys
    http://www.carrona.org/drivers/driver.php?id=asmthub3.sys
    http://www.carrona.org/drivers/driver.php?id=iaStor.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=iusb3hub.sys
    http://www.carrona.org/drivers/driver.php?id=iusb3xhc.sys
    http://www.carrona.org/drivers/driver.php?id=iusb3hcs.sys
    http://www.carrona.org/drivers/driver.php?id=Rt64win7.sys
    http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    http://www.carrona.org/drivers/driver.php?id=AtihdW76.sys
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
    http://www.carrona.org/drivers/driver.php?id=IDSVia64.sys
    http://www.carrona.org/drivers/driver.php?id=BHDrvx64.sys
    http://www.carrona.org/drivers/driver.php?id=SYMDS64.SYS
    http://www.carrona.org/drivers/driver.php?id=SYMNETS.SYS
    http://www.carrona.org/drivers/driver.php?id=Ironx64.SYS
    http://www.carrona.org/drivers/driver.php?id=SYMEVENT64x86.SYS
    http://www.carrona.org/drivers/driver.php?id=SYMEFA64.SYS
    http://www.carrona.org/drivers/driver.php?id=ccSetx64.sys
    http://www.carrona.org/drivers/driver.php?id=SRTSPX64.SYS
    http://www.carrona.org/drivers/driver.php?id=SYMNETS.SYS
    http://www.carrona.org/drivers/driver.php?id=SYMEVENT64x86.SYS
    http://www.carrona.org/drivers/driver.php?id=Ironx64.SYS
    http://www.carrona.org/drivers/driver.php?id=SYMEFA64.SYS
    http://www.carrona.org/drivers/driver.php?id=SRTSPX64.SYS
     
  3. Darthrob81

    Darthrob81 New Member

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    Windows update says I have everything clicking it multiple times. The firmware on the ssd is up to date. Updated the mouse and took off those other drivers. Going to see how it goes. One thing. Tried memtest 86 and it gives me lots of errors and freezes on test 8 with 4 sticks in. If i do sticks one at a time they pass in every slot. With 2 they also pass, but with 4 it fails.
     
  4. usasma

    usasma Fantastic Member
    Microsoft Community Contributor

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    Are there any BIOS updates available for your motherboard?

    Is your motherboard capable of handling that number of sticks in that size? You can look that up at RAM Memory Upgrade: Dell, Mac, Apple, HP, Compaq. USB drives, SSD at Crucial.com

    Have you tried setting the timings/settings/voltages that are recommended by the RAM manufacturer? In other words, try NOT using the Auto setting for RAM.

    What is the make and model of your motherboard?
     
  5. Darthrob81

    Darthrob81 New Member

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    The bios is the most current version. My board is a p8z77-v lk asus. The board wanted to auto put the ram to 1333 when it says 1600. I had changed that but didn't fix. Voltages and timings are correct
     
  6. usasma

    usasma Fantastic Member
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    Can you run Prime95 ( Prime95 ) on the sticks individually? Let each test run for a minimum of 4 to 6 hours (24 is better) - to see if you get any errors.

    Also, try running Driver Verifier according to these instructions: Driver Verifier Settings

    There were similar problems with BIOS's and mobo's back when Vista first came out - but I haven't seen many of these since. You may want to check with the memory manufacturer to see what they recommend.
     
  7. Darthrob81

    Darthrob81 New Member

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    I ran memtest 86 more extensively and the sticks fail in the first slot but pass in the other three. Should I still do the other prime95 test or is memtest 86 reliable enough? Should I just count that slot as dead on my mobo?
     
  8. Darthrob81

    Darthrob81 New Member

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    Tried putting 2 sticks in the slots that the manual recommended, which didn't include the slot that was getting errors. Left on for a bit and came back to blue screen, then wouldn't load for a couple of tries.
     
  9. usasma

    usasma Fantastic Member
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    MemTest86+ tests the RAM, Prime95 stresses the RAM.
    It's possible for memory to pass the MemTest86+ and then fail Prime95
    I suggest running both tests just to be sure.
     
  10. GeneralHiningII

    GeneralHiningII Honorable Member

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    Do you have any other sticks available to try out on your motherboard?

    Adding on to John's first post/analysis:

    Two dumps point to Steam.
    Have you tried:
    Reinstalling Steam.
    Verifying Game Caches of each Game.
    Also try (sounds bad, but it may be the cause) reinstalling your games.
    -------- It says memory management errors on Steam - open Task Manager (ctrl+alt+delete, start task mgr) and under the "Processes" tab, see how much memory "Steam.exe" is using.
    Also, on the bottom of the Task Manager window, see how much of your CPU and Physical Memory is being used, when playing a game, Steam on idle, etc.

    The first dump shows svchost.exe - memory management again.

    Svchost.exe manages your services - whichever service needs to access a server/internet, svchost controls that.
    Try this:
    in start menu's search bar - search "msconfig".
    Under the "startup" tab - uncheck ALL of the services (except any that are crucial - examples of crucial ones: antivirus, firewall///examples of unnecessary ones: Adobe Update, Google Update)
    Restart computer and see if the problem still repeats

    Of course, once you've tried all these, collect some NEW BSODS and upload them again.


    \\
    //
    Edit:

    I just looked through the thread one more time - it seems you are running Vista. The instructions I gave you apply to Win7, but you should still be able to perform them in Vista, with slight tweaks. Sorry for any inconvenience
    \\
     
  11. Darthrob81

    Darthrob81 New Member

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    I am running windows 7. I was running steam at the time of a couple of crashes, but I doubt that its the problem. I have just recently installed everything on the computer after buying two new hard drives because of this issue. It was happening before two. So not only has steam been reinstalled already, but the hard drives have been changed out as well. I'll download the prime 95 but they weren't passing memtest86. 4 sticks fail and the first slot fails.

    Looking at task manager steam idling is 1-10% and memory 1.89gb Haven't tried playing a game since i redid the comp.
    Will check the services and see what that does.

    Edit: Honestly after looking through the list of services i'm not sure which ones i should take or leave.
     
    #11 Darthrob81, Feb 13, 2013
    Last edited: Feb 13, 2013
  12. GeneralHiningII

    GeneralHiningII Honorable Member

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    Well if you were running Steam at the time of the crashes, it could be a possibility. AND, seeing as we don't have any other evidence pointing to any other program (yet), for now we'll blame Steam.

    Uninstall Steam (if you have any BIG games installed, maybe copy them on to a separate drive and leaving it there) for now, and see if you still get any crashes.

    With my steam: idles at about 22,000K - when playing a game, 23~. So I'm still thinking that Steam's an issue right now.


    As for services:
    This is more of a test to see which ones are causing problems/hogging memory - if none of them/one of them reports an error, then we just remove that service and enable the rest.

    If you're having troubles, upload a screenshot and I can give recomm.'s on which to take/leave.
     

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