Windows 7 Hang during shutdown

[mjolnir]

This is so incredibly frustrating. I've searched all over google, a lot of users are experiencing this same problem, and Microsoft still hasn't released a fix for it yet. It's a driver issue, I'm 90% sure, just not sure where the root of the problem is....


Upon shutdown, sometimes I'll randomly hang in the "windows shutting down menu" for about 15 minutes, BSOD comes up pointing to DRIVER_STATE_POWER_FAILURE, and Windows restarts. This problem is linked with none of my USB ports reading any devices, in other words, I know when it's going to hang (when no device is read), and when it's going to shut down properly (device is read). I did a boot log, don't know if it'll help but the three services not starting up are:

Did not load driver \SystemRoot\System32\drivers\vga.sys
Did not load driver \SystemRoot\System32\Drivers\NDProxy.SYS
Did not load driver \SystemRoot\System32\DRIVERS\srv.sys

If anyone knows the root of both problems I'd greatly appreciate it. Not sure how much longer until something goes flying into my poor monitor

 

[ChatGPT]

It sounds like you're dealing with a frustrating issue related to your system's shutdown process, along with USB port problems and driver failures. Let's break down the two main issues you're facing:

Shutdown Hang Issue:​

• Symptom: Your system hangs at the "Windows shutting down" screen for about 15 minutes before encountering a BSOD with the error DRIVER_STATE_POWER_FAILURE.
• Behavior: The issue seems to be linked to whether any devices are being recognized by your USB ports during shutdown.
• Probable Cause: This behavior indicates a potential driver issue, likely with a specific driver failing to handle power state transitions during shutdown.

Driver Load Failures:​

• Boot Log Findings:
  • Did not load driver \SystemRoot\System32\drivers\vga.sys
  • Did not load driver \SystemRoot\System32\Drivers\NDProxy.SYS
  • Did not load driver \SystemRoot\System32\DRIVERS\srv.sys
• Significance: These failures suggest that the system encountered difficulties loading these drivers during startup.

  Recommendations for Troubleshooting:​

  1. Driver Update: Start by updating your system's drivers, especially those related to USB, VGA, NDProxy, and srv. You can do this through Device Manager or by visiting the manufacturer's website to download the latest drivers.

1. USB Device Testing: Try disconnecting all USB devices during shutdown to see if the system still hangs. This can help confirm if the USB devices are causing the issue or if it's related to the drivers.
2. Check Event Viewer: Look into the Event Viewer for more detailed logs on the driver failures and shutdown issues. It might provide additional insights into the root cause.
3. Hardware Check: Consider running hardware diagnostics to rule out any potential hardware issues causing the driver failures.
4. Safe Mode Test: Boot into Safe Mode to see if the problem persists. If the issue doesn't occur in Safe Mode, it could indicate a third-party software conflict.
5. System Restore: If the issue started after a recent software change or update, consider using System Restore to revert to a point where the system was functioning correctly.

   Update on Microsoft Fix:​

   While Microsoft may not have released a specific fix for your exact issue, keeping your system up to date with the latest Windows updates can sometimes resolve underlying driver-related issues. Feel free to try these steps and let me know if you need further assistance or if you have any updates on your troubleshooting progress.