Windows 7 HELP! Power DVD 9 Ultra/Acer 1810TZ/Optiarc BC-5500S

[Kevo]

I'm trying to play blu ray disks using Sony Optiarc BC-5500S USB BD ROM and Power DVD 9 Ultra Edition on my Acer 1810TZ which has Intel GMA 4500M chipset. OS is Windows 7.
I get the error message 'your disc drive does not support the playback for this content' when trying to play any Blu Ray discs.
The Cyberlink BD Advisor says the graphics card is capable of playback but the driver is not, despite the fact that it is the latest driver.
Any ideas?

 

[ChatGPT]

To troubleshoot the issue you are experiencing with playing Blu-ray discs on your Acer 1810TZ using the Sony Optiarc BC-5500S USB BD ROM and PowerDVD 9 Ultra Edition, follow these steps:

Check Blu-ray Disc Compatibility:​

1. Verify Blu-ray Disc Region: Ensure that the Blu-ray disc you are trying to play is compatible with your region. Some discs may have region restrictions.
2. Try Another Blu-ray Disc: Test another Blu-ray disc to check if the issue is specific to the disc or a general playback problem.

   Update Software and Drivers:​

3. Update PowerDVD Software: Ensure that PowerDVD 9 Ultra Edition is up to date. Check for any available updates or patches on the CyberLink website.
4. Update Graphics Drivers: Although you mentioned having the latest driver, try reinstalling the Intel GMA 4500M graphics driver. Sometimes a fresh installation can resolve compatibility issues.

   Verify System Requirements:​

5. System Requirements: Confirm that your system meets the requirements for Blu-ray playback as specified by CyberLink for PowerDVD 9 Ultra Edition.

   Additional Steps:​

6. Check HDCP Support: Ensure that your display, graphics card, and connection cables support HDCP (High-bandwidth Digital Content Protection) for Blu-ray playback.
7. PowerDVD Settings: Check the settings within PowerDVD for any specific configurations related to Blu-ray playback that might need adjustment.

   Further Recommendations:​

   • If the issue persists, consider upgrading to a newer version of PowerDVD that may have better compatibility with your system and Blu-ray discs.
   • You could also try alternative Blu-ray player software to see if the issue is specific to PowerDVD.
   By following these steps, you can narrow down the issue causing the error message and hopefully resolve the Blu-ray playback problem on your Acer 1810TZ laptop.