How to ask for help with a BSOD problem

Discussion in 'Windows 10 Blue Screen of Death (BSOD)' started by kemical, Jul 28, 2015.

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  1. kemical

    kemical Windows Forum Admin
    Staff Member Premium Supporter Microsoft MVP

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    If you wish someone to assist you with BSOD this is the procedure:
    Download, extract and run the W7F Diagnostic Tool by right clicking on the W7F Diagnostic Tool executable and choosing Run as administrator . Click on Grab All . When done, go to your desktop --> Right Click on "W7F_folder --> Send To --> Compressed (zipped) folder. Attach the zipped folder with your post when asking for BSOD help.

    Download: View attachment W7F Diagnostic Tool.zip

    If the tool comes back with no dump file found please check your settings are set like this:
    Open the run application.
    Type sysdm.cpl in the run box and click ok.
    Look across the top of the system properties box for 'Advanced' and click that.
    Look for 'Startup and Recovery' near the bottom and click 'settings'.
    Near the bottom you'll see a drop down menu under the heading 'write debugging information'.
    In the drop down menu choose ' small memory dump (256KB)'
    Under 'small dump directory' make sure it says %SystemRoot%\Minidump.
    Click ok and your good to go.

    You'll then need to wait until you have another BSOD event. Once that happens you should then see a dump file created unless your running with no page file or one that's below 200MB.
     
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