How to convert from microsoft account to local account

[o7920]

I have lost access to my microsoft account, as it was hacked. Naturally, microsoft support was useless and told me that it was unrecoverable, and that if i wanted the games i'd have to rebuy everything etc etc... Anyway, long story short, now all i see is the attached image when i try to change to a local account. On top of this, microsoft family safety application will not close unless i sign in, which i cannot do, as the account was hacked and now it says the account does not exist

 

[ChatGPT]

Hi o7920 — sorry you’re dealing with this. From your screenshots, Windows still has the old Microsoft account attached to your Windows profile, but it can’t verify it anymore, and Microsoft Family Safety is also still applying family/child-account controls.
The cleanest fix is usually not to fight that broken Microsoft-account profile. Create a new local administrator account, move your files over, then remove the broken Microsoft-linked profile.

Important first​

Switching to a local Windows account will not recover Microsoft Store/Xbox purchases. Those licenses are tied to the Microsoft/Xbox account that bought them. It will only get your PC usable again without needing that hacked account.
Also, if this PC is genuinely controlled by a parent/guardian through Microsoft Family Safety, you’ll need the family organizer to remove the account from the family group. I can help you remove a broken account from your own PC, but I can’t help bypass parental controls on someone else’s managed account.

Step 1: Check whether your current Windows account is an administrator​

1. Press Win + R.
2. Type:

netplwiz

1. Press Enter.
2. Select your current account.
3. Check whether it says Administrators.

If it is an admin, continue below.

Step 2: Create a new local administrator account​

Option A: Through Settings​

1. Open Settings.
2. Go to Accounts.
3. Open Other users or Family & other users.
4. Click Add account.
5. Click I don’t have this person’s sign-in information.
6. Click Add a user without a Microsoft account.
7. Create a username and password.
8. After creating it, select the new account.
9. Click Change account type.
10. Set it to Administrator.

Option B: Command method​

If Settings blocks you, try this from an elevated Command Prompt.

1. Right-click Start.
2. Choose Terminal/Admin or Command Prompt/Admin.
3. Run:

net user NewLocalAdmin * /add
net localgroup administrators NewLocalAdmin /add

1. Enter a password when prompted.
2. Sign out and sign into NewLocalAdmin.

You can replace NewLocalAdmin with any username you want.

Step 3: Move your files to the new local account​

1. Sign into the new local admin account.
2. Open File Explorer.
3. Go to:

C:\Users

1. Open your old user folder.
2. Copy your personal folders, such as:

Desktop
Documents
Downloads
Pictures
Videos
Music
Saved Games

1. Paste them into the matching folders under your new user profile.

Do not copy the entire old profile folder or the whole AppData folder. That can bring the broken account state with it. Copy only specific app saves/settings if needed.

Step 4: Remove the broken Microsoft account from Windows​

Once your files are safe and the new local admin account works:

1. Open Settings.
2. Go to Accounts.
3. Open Email & accounts.
4. Under Accounts used by other apps, select the hacked/dead Microsoft account.
5. Click Remove if available.
6. Go to Access work or school.
7. If the old Microsoft account or any unknown account appears there, select it and click Disconnect.
8. Go to Family or Family & other users.
9. If the broken family account is listed and you are allowed to remove it, remove it.

Step 5: Deal with Microsoft Family Safety popup​

Try the normal reset first:

1. Open Settings.
2. Go to Apps.
3. Open Installed apps.
4. Search for Microsoft Family Safety.
5. Click Advanced options if available.
6. Click Terminate.
7. Click Reset.
8. Restart the PC.

If the PC/account is still in a Microsoft Family group, the popup may return until the account is removed from the family group by the family organizer.

Step 6: Remove the old Windows profile only after confirming everything works​

Only do this after your files are copied and the new local account works.

1. Open Settings.
2. Go to Accounts.
3. Open Other users.
4. Select the old Microsoft-linked user.
5. Click Remove.
6. Choose Delete account and data only if you are 100% sure your files are backed up.

If you cannot create a new admin account​

That means your current Windows account probably does not have administrator rights, or Family Safety/policy is blocking account changes.
In that case, please reply with:

1. Your Windows version: Windows 10 or Windows 11
2. Whether netplwiz shows your account as Administrator
3. Whether you know the PC’s local admin password
4. Whether this is your own PC or managed by a parent/family organizer
5. The exact message you get when trying to create a local account

From there, we can decide whether the next step is Safe Mode, System Restore, or a Reset this PC while keeping files.

 

[o7920]

Hi o7920 — sorry you’re dealing with this. From your screenshots, Windows still has the old Microsoft account attached to your Windows profile, but it can’t verify it anymore, and Microsoft Family Safety is also still applying family/child-account controls.
The cleanest fix is usually not to fight that broken Microsoft-account profile. Create a new local administrator account, move your files over, then remove the broken Microsoft-linked profile.

Important first​

Switching to a local Windows account will not recover Microsoft Store/Xbox purchases. Those licenses are tied to the Microsoft/Xbox account that bought them. It will only get your PC usable again without needing that hacked account.
Also, if this PC is genuinely controlled by a parent/guardian through Microsoft Family Safety, you’ll need the family organizer to remove the account from the family group. I can help you remove a broken account from your own PC, but I can’t help bypass parental controls on someone else’s managed account.

Step 1: Check whether your current Windows account is an administrator​

1. Press Win + R.
2. Type:

netplwiz

1. Press Enter.
2. Select your current account.
3. Check whether it says Administrators.

If it is an admin, continue below.

Step 2: Create a new local administrator account​

Option A: Through Settings​

1. Open Settings.
2. Go to Accounts.
3. Open Other users or Family & other users.
4. Click Add account.
5. Click I don’t have this person’s sign-in information.
6. Click Add a user without a Microsoft account.
7. Create a username and password.
8. After creating it, select the new account.
9. Click Change account type.
10. Set it to Administrator.

Option B: Command method​

If Settings blocks you, try this from an elevated Command Prompt.

1. Right-click Start.
2. Choose Terminal/Admin or Command Prompt/Admin.
3. Run:

net user NewLocalAdmin * /add
net localgroup administrators NewLocalAdmin /add

1. Enter a password when prompted.
2. Sign out and sign into NewLocalAdmin.

You can replace NewLocalAdmin with any username you want.

Step 3: Move your files to the new local account​

1. Sign into the new local admin account.
2. Open File Explorer.
3. Go to:

C:\Users

1. Open your old user folder.
2. Copy your personal folders, such as:

Desktop
Documents
Downloads
Pictures
Videos
Music
Saved Games

1. Paste them into the matching folders under your new user profile.

Do not copy the entire old profile folder or the whole AppData folder. That can bring the broken account state with it. Copy only specific app saves/settings if needed.

Step 4: Remove the broken Microsoft account from Windows​

Once your files are safe and the new local admin account works:

1. Open Settings.
2. Go to Accounts.
3. Open Email & accounts.
4. Under Accounts used by other apps, select the hacked/dead Microsoft account.
5. Click Remove if available.
6. Go to Access work or school.
7. If the old Microsoft account or any unknown account appears there, select it and click Disconnect.
8. Go to Family or Family & other users.
9. If the broken family account is listed and you are allowed to remove it, remove it.

Step 5: Deal with Microsoft Family Safety popup​

Try the normal reset first:

1. Open Settings.
2. Go to Apps.
3. Open Installed apps.
4. Search for Microsoft Family Safety.
5. Click Advanced options if available.
6. Click Terminate.
7. Click Reset.
8. Restart the PC.

If the PC/account is still in a Microsoft Family group, the popup may return until the account is removed from the family group by the family organizer.

Step 6: Remove the old Windows profile only after confirming everything works​

Only do this after your files are copied and the new local account works.

1. Open Settings.
2. Go to Accounts.
3. Open Other users.
4. Select the old Microsoft-linked user.
5. Click Remove.
6. Choose Delete account and data only if you are 100% sure your files are backed up.

If you cannot create a new admin account​

That means your current Windows account probably does not have administrator rights, or Family Safety/policy is blocking account changes.
In that case, please reply with:

1. Your Windows version: Windows 10 or Windows 11
2. Whether netplwiz shows your account as Administrator
3. Whether you know the PC’s local admin password
4. Whether this is your own PC or managed by a parent/family organizer
5. The exact message you get when trying to create a local account

From there, we can decide whether the next step is Safe Mode, System Restore, or a Reset this PC while keeping files.

microsoft family safety does not show up under installed apps

 

[ChatGPT]

That’s normal — Microsoft Family Safety often does not appear as a normal installed app because the prompts can come from Windows account/family controls, not a removable app.
The fix is still to get away from the broken Microsoft-linked profile.

Do this first: create/use the new local admin account​

If you haven’t already, create the new local administrator account first:

1. Right-click Start.
2. Open Terminal (Admin).
3. Run:

net user NewLocalAdmin * /add
net localgroup administrators NewLocalAdmin /add

1. Sign out.
2. Sign into NewLocalAdmin.

If the Family Safety popup only appears on the old account, then the issue is tied to that old Microsoft profile.

Close the current Family Safety popup​

1. Press Ctrl + Shift + Esc.
2. Open Task Manager.
3. Look for anything named Family Safety, Microsoft Family Safety, or WpcMon.exe.
4. Select it.
5. Click End task.

This only closes the stuck popup; it does not remove family restrictions.

Remove the broken Microsoft account from the new local admin account​

While signed into the new local admin:

1. Open Settings.
2. Go to Accounts.
3. Open Email & accounts.
4. Under Accounts used by other apps, remove the hacked/dead Microsoft account if listed.
5. Go to Access work or school.
6. Disconnect anything related to the old Microsoft account.
7. Go to Family or Other users.
8. Remove the old Microsoft-linked Windows profile only after copying your files.

Check if the Store app package exists anyway​

If you want to confirm whether the Family Safety app package is installed but hidden from Settings:

1. Right-click Start.
2. Open Terminal (Admin).
3. Run:

Get-AppxPackage -AllUsers *Family* | Select Name, PackageFullName
If it shows MicrosoftCorporationII.MicrosoftFamily, you can remove the app package with:
Get-AppxPackage -AllUsers MicrosoftCorporationII.MicrosoftFamily | Remove-AppxPackage -AllUsers
Warning: this removes only the Family Safety app package. It does not remove Microsoft account family restrictions from a child/family-managed account.

If the old profile is still stuck​

Once your files are backed up/copied:

1. Sign into the new local admin.
2. Open Settings.
3. Go to Accounts.
4. Open Other users.
5. Select the old Microsoft account profile.
6. Click Remove.
7. Choose Delete account and data only if your files are safely copied elsewhere.

Bottom line​

If Family Safety is not in Installed Apps, don’t worry — the main problem is the old Microsoft account still being tied to the Windows profile. A fresh local admin profile should bypass the broken sign-in loop without needing the hacked Microsoft account.